We're here! It's our house! ...one! Go! Cut! Congratulations! A dog! You like him? Good morning. I'm Caesar, and I lead Payments at Google. Thanks for joining us. We're coming together
at a time of great change. The pandemic has brought
enormous uncertainty to our daily lives. But it has also shown how people
can use technology in powerful ways, to adapt and become more resilient. We've shifted our classrooms
and offices to our computers, our shopping to our apps, and our wallets to our smartphones. We at Google
have always felt a responsibility to create products that are helpful
in people's daily lives, and we feel it even more keenly today. So we are here to share how Google Pay
is evolving to become even more helpful. We launched Google Pay in 2015, to provide a faster and more secure way
to pay in stores, online, and of course,
from one individual to another. Today, Google Pay has over 150 million
monthly active users across 30 countries, and we are humbled to have facilitated
billions of connections between consumers, businesses and financial institutions. This year, we've seen how digital payments
can really make a difference to our lives, support businesses
moving from offline to online, and enable economic opportunity
for everyone. But there is so much more we can do. In the largest, most technologically
advanced economy in the world, many Americans still find managing money
really challenging. Keeping track of bills, making payments on time, finding ways to save. Keeping your money and your information
safe is just too difficult and stressful. It doesn't have to be this way. People shouldn't have to work so hard
on money. Money should be working hard for them. So we believe there is an opportunity
to make money simple, secure, and more helpful for everyone. And today
we take the next step in that journey. And I'm so excited to introduce
a redesigned Google Pay app for the US, available for both Android and iOS. We built the new Google Pay app
with everyday consumers at the center. And there are three key things
we focused on. First, simplicity. People don't think in terms
of transactions and routing numbers. Our lives are built around relationships. So we've redesigned the app around people
and businesses that you care about. Josh will show you more of this later. Second, security and privacy. This is so important
when it comes to payments and money. So Brynn will talk to you
about our security features and the privacy-forward approach
we've taken to the redesign of Google Pay. And finally, our partners. Google Pay today
works with over 3,000 banks, and we've deepened our commitment to work closely with our partners
in the financial world. So, later in this session, the incoming CEO of Citi, Jane Fraser,
and I will show you a sneak peek into a new and more helpful way to bank. Now over to Josh
to introduce the new Google Pay app. Hi, everyone. When we started redesigning the new Google Pay app, we wanted a design that would make money simple, secure, and helpful. I'm excited to show you
how you can now use Google Pay on both Android and iOS to pay friends and businesses, save money with offers and rewards, and get insights on your spending. Let's start with how you can pay friends
and businesses. Instead of leading with big numbers
or a long list of transactions, we put your relationships
front and center. What we found was that whether
you were paying a friend back for dinner or buying groceries,
all of these moments were really about the connections with the people
and the businesses, not the transaction itself, so we redesigned Google Pay
around relationships. When you first open the app,
you immediately see the people and businesses
that you've interacted with the most, right on the home screen. With one tap,
you can connect with them anytime. To pay someone, just tap on their photo, select the "pay" option, enter the amount, and you're done. You'll notice
that this interaction is fast and creates a private conversation, just between me
and my friend Ben, in this case. The transaction amount and the messages, all of that is only visible to Ben and me, and not to any of our other friends. And what's cool is that the next time
that Ben owes me money, all of our shared history is here, so I can go back in
and request money from him. But we know that sometimes you need
to get money from a group of people, and today that whole process
is complicated and messy. But maybe not for Ross,
after an epic wing night. See how easy that was? We're happy to introduce Group Payments
in Google Pay, a simple way to split the bill
between friends. Here I've created a group
with my college friends, and we can easily split a bill
from dinner last night. I simply go in, tap to split a bill, and then just charge everyone. It's easy for me to see who has paid because I'll get status updates
as payments come in. I can also see who hasn't paid and message the group, all within the app. This feature works on Android and iOS, so you can join a group and split expenses
regardless of your device. If I scroll further down
on the home screen, you'll see the same relationship-based
approach applied to businesses. And this is entirely new,
so let me explain how it works. A few days ago, I came back
to Oklahoma City to visit my parents. Along the way, I stopped at Panera
to get my favorite sandwich, the Bacon Turkey Bravo. I used my phone to pay, and once the transaction went through the Panera logo popped up
on my home screen. When I tap on it, you'll notice
that it shows my interactions with Panera. At the top,
I can see MyPanera loyalty rewards and my past orders. You can see right there,
that's the transaction for my sandwich. You can also find offers and other
helpful information about Panera, all in the same screen. Again, this is a private view. It's my activity with Panera. And there are even more ways you can
interact with businesses with Google Pay. For example, with restaurants, I no longer have to wait
in long lines to get my food. I just tap the "businesses" icon, order ahead, and it's ready to go, all done directly from Google Pay. Starting today, I'm excited to announce
that you can order food at over 100,000 restaurants
across the country. But it's not just food. You can also easily pay for gas. We've partnered with ExxonMobil, Phillips 66, Conoco, 76, and Shell to make it easier
to find nearby gas stations, see the price at the pump, and get discounts with Google Pay. This will be available
at 30,000 gas stations nationwide. And I'm excited to announce
that you can save ten cents per gallon when you fuel up at Phillips 66, Conoco, and 76 using Google Pay. Another example
is quickly paying for parking. You no longer have to hunt for change or worry about rushing back
to feed the meter. You just enter your space number, add time, and pay, all directly from within the app. This experience is rolling out
in 400 cities, including Austin, Boston,
Minneapolis and Washington D.C., with many more coming soon. And this is just the beginning. We're working on bringing
even more helpful experiences to Google Pay over time. So that's the new Google Pay home screen. It's a simple, secure and helpful way
to pay friends and businesses. Now, when I swipe to the left, we get to the Explore section of the app. This is where you can find out
about products, and save money with offers
and rewards from your favorite brands. At the top you see a camera. This is a simple way
to make payments with someone. I just scan their Google Pay QR code and I'm instantly taken
to a private conversation with them, where I can send or request money. I don't have to type anything. Below that, you'll be able to find offers
from businesses. You can see that I have some great deals
right here from Etsy, REI, sweetgreen, Target and Warby Parker. What's different about Google Pay
is how easy we make it for you to save money
when you shop at these places. Instead of remembering discount codes
or coupons, just tap the +. That's all you have to do. With that single tap, you can be assured that these deals
will automatically be applied the next time you shop at those stores. Just use one of your cards
linked from Google Pay. Here's how it works. As I'm scrolling through my offers,
I can tap the + on the ones that I want and Google Pay will save it for me. Then, the next time
that I buy something from REI, either in the store or online, I'll get money back
without having to do anything. I just bought a tent at REI recently, and I got this notification
after the purchase. There it is. Automatic savings are on their way
into my Google Pay balance. It just worked. What's great is that this experience works
on Android and iOS. And with that,
Google Pay is not only simplifying how you can pay friends and businesses, but it's also giving you
a simpler way to save when you shop. But there's one last part of the app
that I want to show you. It's called Insights. We wanted to design Google Pay to help you
get insights about how you're spending, so you can stay on top of your money. As Caesar mentioned earlier, people often find it stressful
to manage money day-to-day, and there still isn't an easy way to get a full picture
of the money going in and out. For example, maybe you've asked yourself
this question before. Now you can see all of your spending
in one place. You can choose to connect
your existing bank accounts, credit cards and debit cards, and once you do that, you'll start learning more
about your spending patterns. For example, the app will remind you
when your bills are due so you don't get a late fee. Or it can alert you
when there's been a large purchase to help keep your account safe. You can also see a summary of your
spending broken out week by week, so you can see if you're on track
to save more or less this month. But there's one last feature. It's my favorite,
and it ties all of this together. It's the search feature in Google Pay. Just like the search box in Google Photos changed how you could search
inside your photos to find objects, like a mountain or a dog, search in Google Pay lets you search
inside your transactions and understand your spending
in an entirely new way. Here's how it works. Let's imagine I want to know
how much I spent on food. Instead of categorizing every transaction, I can just type "food"
into the search bar. And just like that,
I can see all of my food-related spending. What's happening here under the hood
is quite interesting. Google Pay has a semantic understanding
of the word "food," and it also understands
places where I've bought food, and in an instant, it connects the two, and it shows me all my transactions
at restaurants and grocery stores. Or I can do this. I can search for "gas last month." That same technique is applied. Google Pay understands
the meaning of "gas" and it also understands
the places where I buy gas, and it connects the two automatically. And in this case, it's only showing
the results for my gas purchases from the month of October,
since I added "last month." But Google Pay can do even more if I want.
Here, let me show you. That's right,
just search for your receipts in the app. If I give Google Pay permission, it can also let me search
across my bank accounts, credit cards,
bills and receipts I've received in Gmail, or photos of receipts that I've taken. I can be very specific
and search for something like "tent," and you'll see that the app can zero in and find my REI purchase
that I recently made. If I tap on it,
you can see why it pulled up this result. I'm one of those people
that takes photos of my receipts because I don't want to keep
the paper around. And here's the REI receipt
that I took a picture of. Because I explicitly linked my photos, Google Pay was able to find the receipt, and you can see the word "tent"
right there. This type of search capability will change
the way you think about your spending, and it puts you in control. It gives you the power to search across as many transaction sources
as you want to enable, and you can always change these settings
at any time. And these results are only visible to you. So that's the new Google Pay app. It helps you do three things: pay friends and businesses, save money with offers and rewards, and get insights on your spending. You can download it today for free
on the Google Play Store or the Apple App Store. I hope you like it. What do you want your money to be
when it grows up? I want it to be smart money. I want my money to make money 24/7. I love gardening, and I think one day
it would be really, really cool if I could open up my own public garden,
a public park. Investing in my business because
I want to support other small businesses owned by minority entrepreneurs. Google Pay makes managing your money and finances more simple and helpful. When it comes to your money,
it also has to be secure. Privacy and security in Google Pay
are built around three key principles: transparency, control, and safety. Being transparent means making it easy for you to understand
what data's collected, how it's used, and why. At Google,
we never sell your personal information. And Google Pay will never sell
your transaction history to third parties, or share it with the rest of Google
for targeting ads. Next, Google Pay is built
with easy-to-use tools that put you in control, so you can choose the privacy settings
that are right for you. Each setting is independent of each other to give you maximum control
over your experience. When you sign up for Google Pay,
one of the first screens you'll see will prompt you to select
the privacy and security settings based on how you want to use the app. Let's take personalization as an example. You'll notice that this setting
is not on by default. You have to make a choice. With the personalization setting on, Google Pay will deliver
a more relevant experience to you, with offers from brands that you love and loyalty programs
that help save you money. Of course, all of the features
that Josh shared earlier will work with personalization settings off. Importantly,
we've taken a privacy-forward approach. With Google Pay, you now have the option
to try personalization for three months. When the time is up,
we'll check in with you to see if you want to keep the setting
the way it is, or turn it off. There is also a single place where you can manage
and control personalization and other privacy settings, like location preferences
and syncing your contacts. You can change these settings anytime with just a couple of taps
from the home screen. Finally, Google Pay uses advanced security to keep your money
and private information safe. We've all lost our phone
or left it behind, and you don't have to worry,
because the app requires authentication, via pin, pattern, or biometric, to open the app
or pay a person or business. This means no one but you
can make payments or see your information
if your phone goes missing. Google Pay
uses world-class machine learning to identify phishing
and other possible risks, to protect you
when you're sending and receiving money. When you're paying someone
who's not in your contact list, the app alerts you
to double-check the person's details before completing the payment, to make sure
you're paying the right person. And you'll see a similar alert when someone who's not in
your contact list requests money from you. All payments that you make
within the app are encrypted. In addition, when you tap to pay,
Google Pay uses tokenization, the industry standard
for safe and secure contactless payments. The app sends a virtual account number
to the merchant instead of your actual card number,
so your payment information stays private. As always, we're just a call,
chat or email away, 24/7, if you ever need support. Privacy and security are essential
when it comes to your money. Google Pay was designed to give you
transparency on how your data is used, has easy-to-use controls, and protects you with advanced security, all to keep your money
and private information safe. We've been working hard to help make payments simple,
secure and helpful for everyone. But this is just the beginning, and there's a lot more we can do
to go beyond payments, to help people save better, manage money and improve
their overall financial well-being. We believe the best way to do this
is by partnering with financial institutions
who people trust with their money. Banks and credit unions have always been
a part of our communities, and have played a key role
in unlocking economic opportunity for people and businesses. However, consumers today, and especially younger consumers, want a digital and a mobile experience that deeply integrates
into their everyday life. So, today I'm happy to introduce Plex by Google Pay, a new way to bank. Plex brings the best
of Google's design and technology and combines it
with the financial expertise and regulatory experience
of our banking partners. Plex builds on federally insured
checking and savings accounts, but updates them for how we live today. They're mobile-first,
with Google intelligence built in. We've taken the new Google Pay app
and have extended it to reimagine the entire banking experience
around Plex, deeply integrating Plex
into every aspect of Google Pay. For example, you'll be able to easily create
financial goals with your Plex account and track your progress in Google Pay. The app will show you how you're doing, and at the right time
give you gentle nudges to contribute more
towards reaching your goals. This might even make saving fun. With a Plex account, you can set up notifications
for any time you pay with it, receive a refund
or deposit into your account, so you can stay on top of your money. And all the features you saw earlier
in the Google Pay app - paying friends in groups,
insights and search - will get even better
when you have a Plex account. Plex will put you more in control
of your finances. And the experience will continue
to evolve over time as we and our partners work hard to make
Google Pay simpler, safer and smarter. More details on that coming soon. We started on this journey with Citi and Stanford Federal Credit Union
last year, and a number of our employees
have started using their Plex accounts. And now you, too,
can join a wait list for a Plex account with either of these financial
institutions in the Google Pay app. And today, I'm happy to announce that another nine financial institutions
have signed up to offer Plex accounts to their customers and communities. These include large banks
serving Americans in multiple states, like BMO Harris and BBVA. Innovative credit unions, like SEFCU. Digital financial institutions,
like Green Dot and BankMobile. Forward-thinking community banks,
like Coastal Community Bank and Seattle Bank. And inspiring
minority depository institutions, like The Harbor Bank of Maryland and First Independence Bank, that have been expanding financial access
and economic empowerment for decades. These partners operate
in diverse communities across the country, and will help make Plex accounts available
on Google Pay right on your phone, wherever you are. Each of them will bring their own unique
strengths and capabilities to bear, so everyone can choose the Plex account
that works best for them. We're so grateful to our partners, and are looking forward to helping them
offer Plex accounts on Google Pay, starting next year. And now I'd like to introduce you
to one of our lead partners, a true pioneer
who shared our vision from the start: the incoming CEO of Citi, Jane Fraser. I am so excited to share how Citi and Google are bringing together our best minds and unique expertise to create something entirely new
and different in banking. So, first, take a moment to think about
how much our world has transformed in the past decade or so. Ever since the smartphone became
a part of our everyday lives, well, nearly everything has changed. We shop differently,
we travel differently, we consume music and movies
and news differently. And now a big change is coming to banking. The Citi Plex Account
is more than a bank account. It's a new way to bank. Today,
customer needs are rapidly changing, and a whole new generation is looking
for a fresh, relevant and better relationship with their money. And we want to empower them
with an account that provides smart - very smart - financial services,
built from the ground up, with financial wellness
and mobile functionality at the very core of the design. Every step of the way
we focused on three principles. First, well, it has to be simple. Everything you need in a bank account
at your fingertips, no matter where you are,
with no monthly fees. Second, it has to be smart. An intuitive approach to goal planning,
with AI-powered insights, to help users save more, set their saving goals, and become
more financially healthy over time. And third, it has to be secure, to keep our customers' accounts safe. Account opening is fast
and it's frictionless. Within minutes
your whole bank is on your phone, in a way that is personal, it's powerful, and it's even a little bit fun. Add money, pay friends,
view and manage your transactions. Get real-time updates on payments,
paychecks, refunds and more. Not to mention, some really unique rewards
and some very cool features. And we're not done yet. This is just the start,
because we are on a mission to capture the hearts and minds
of our customers. Through Citi Plex Accounts we are leveraging
the best of Citi and Google, combining Citi's banking know-how with Google's
best-in-class user experiences and cutting-edge technology to drive a stream of new services
and capabilities in our ecosystems. And we are very excited
to be among the first to launch, and feel a tremendous sense of pride for helping to create a truly new
and unique way to bank nationwide. So sign up for the wait list and stay tuned for updates
in the months ahead. My just-got-paid dance
would have to be something like this. Alright! Kind of like you're shaking salt shakers. I can't wait for you all to try
the new Google Pay app, to pay friends and businesses, save money, and get insights on your spending. This is just the beginning
of a long journey. It took a community to put mobile phones
in everyone's hands, and it will take a community again
to reimagine the future of money. Today, technology is helping us make money
simple, secure and helpful. But we're only scratching the surface. The most powerful and exciting thing about
applying technology to the world of money is that it has the potential
to improve financial well-being and create more economic opportunity
for everyone. This is our mission. This is what drives us. Thank you for joining us on this journey. Everybody has something
they want to make happen. When people look around, they don't just see the world as it is; they see all the things they want to do. Some of those things are big... and some of them are just... simple. Maybe you want to buy a house... or get certified for your dream job. Or you want to work here instead of all the way over here. Are you kidding? Oh, my gosh! Maybe you want
to send your kid to college, or save up to make sure
your parents have everything they need. Or you want to own a car like this one, or this one, or a bike. Or buy a tent without a hole in it. Or eat lunch on a mountain. If everyone had a better relationship
with money... Let's go! ...maybe more people
could make it happen... whatever it is. You got it! You got it! And that would be a better thing
for everyone.
