WINFREY: ...for anybody to imagine who's sitting wherever they are in their homes that you're sitting in the palace and you felt a sense of hatred for yourself. That doesn't compute in our princess, Cinderella, duchess mind. WINFREY: You understand? Ms. FERGUSON: Right. FERGUSON: OK. So you sh… WINFREY: That's the fairytale. Ms. FERGUSON: That is the fairytale. WINFREY: Uh-huh. FERGUSON: But then comes the rea--realism that you actually ma--you didn't marry to get the fairytale; you married your man. You fell in love and you married the man. And then you've got to come to terms with the fairytale. Now it's not a fairytale; it's real life in there--well, so to speak. WINFREY: It's real life in there. Ms. FERGUSON: They think it's real life in there. FERGUSON: You know... WINFREY: So when you moved into the palace, were you surprised? I mean, the way you described your li--I'm ju--as you describe it in the book, I'm thinking it's a little, dark room down the hall at Buckingham Palace. FERGUSON: Yes. It's on the second floor. WINFREY: Where you lived. Ms. FERGUSON: Where I lived. And at Buckingham Palace, from--from--from when you look at it from the outside, for any tourist that's looking at Buckingham Palace, all the windows have to be--only open only a certain amount so they are all in line. WINFREY: Mm-hmm. Ms. FERGUSON: And so, of course, I come in and fling open all the windows knowing it was wrong, you know. WINFREY: Mm-hmm. Ms. FERGUSON: And--there--no, that wasn't my bedroom, no. WINFREY: Well, what is this? OK, because that's how we picture Buckingham Palace… WINFREY: ...but that's not what you described. Ms. FERGUSON: Those are the state rooms. FERGUSON: Yeah. Tho—tho--tho... WINFREY: OK. Parties. Ms. FERGUSON: Yeah. Right. That's where all the… FERGUSON: Yeah. The--the--like, the President and Mrs. Clinton would go to th--these rooms when they go to visit. Ms. FERGUSON: No, this wa--this wasn't where we put our feet up and watched TV. WINFREY: OK. FERGUSON: No. And--and that's another state room. That--well, that's the Throne Room, as you can see, at the back. WINFREY: Mm-hmm. FERGUSON: Yeah. FERGUSON: The Throne Room, yeah. WINFREY: The Throne Room. WINFREY: Now was--the--the--the quarters where you lived, were they--you know, did you have the same ki… Ms. FERGUSON: They were like--sorry. Sorry. WINFREY: Were they the same kind of opulence? Because I'm looking at the silk on the walls, the rugs alone, the curtains. Ms. FERGUSON: No, no. WINFREY: No? Ms. FERGUSON: No. Thi--this is all open for public. And the s--the state rooms. WINFREY: Uh-huh. Ms. FERGUSON: And my rooms are about a mile and a half from those on the other side of the quadrangle. FERGUSON: Yes. Yes. And the kitchen was about a mile and a half from my rooms, so… WINFREY: Literally. Yes. WINFREY: Uh-huh. WINFREY: So you have your rooms, and then to get--I remember--you--you are like me. I'd be looking for the refrigerator. Ms. FERGUSON: Yeah. Comforting. WINFREY: You walk in and you're in the palace and you're really happy to--happy to be there and you're really glad the queen's there and everything, and go, `But where's the refrigerator?' Yeah. Ms. FERGUSON: Yeah. Yeah. WINFREY: And it was where? FERGUSON: And it was--well, what you had to do was, my--our bedrooms, where--we had one bedroom, two bathrooms, a dining room, come study, come nursery, come everything, and a--and a dressing room for me. That was it-- and a sitting room to watch TV. That was it. And it was all… WINFREY: So--OK. So they have four rooms, basically. Ms. FERGUSON: Yeah. And it was a department in the environment building, so it's all burgundy and very dark. And the light bulbs are only 30 amps, so they don't provide any light. And--and you can all say, `Well, what…' WINFREY: Is that, like, regulated? You could only have 30 amps? Ms. FERGUSON: Yes. Yeah. Yeah. WINFREY: Really? Ms. FERGUSON: Yeah, because the--the tourist rules and regulations--I don't know--all that sort of stuff. So--but I, being the pleaser, didn't want to change anything, and I've still left--I--our flat the same… WINFREY: So if you got a 75-watt bulb, that would be, like, an outrage or something? Ms. FERGUSON: Well, the light would shine through—yeah. WINFREY: OK. Ms. FERGUSON: That would be wrong. WINFREY: Wrong. Ms. FERGUSON: It would be naughty. WINFREY: Naughty. Ms. FERGUSON: And you don't do that. WINFREY: Oh. WINFREY: Women suffer all over the world from a lack of self-esteem. Ms. FERGUSON: And that's what I've tried to say in that is that, `Look, I've been in the most privileged position. I've been on that pedestal. I've been--you can't get--you can't get more of a dream.’ WINFREY: You had a tiara. Ms. FERGUSON: I know. WINFREY: That's--say no more. You had a tiara. Ms. FERGUSON: I know. I know. I… WINFREY: You had the diamond tiara. Ms. FERGUSON: I know. I know. WINFREY: Do they let you keep the tiara? Ms. FERGUSON: Yes. WINFREY: Really? They let you keep the tiara. Well, the duchess says that things were different for Princess Diana. Why do you think things were different for her? Ms. FERGUSON: I think that she was just very good at what she did. She was the perfect princess. She is the perfect princess. I think that she--that she just glides, really, and she's very, very tall and very beautiful. And she's been through a huge amount of discovery of her own self and a huge amount of problems with her own life. WINFREY: Mm-hmm. Ms. FERGUSON: But she just--she just--I--well, I always think she just seems to get it right, you know? WINFREY: But she went through her struggles, and the… WINFREY: Yeah. Ms. FERGUSON: Big time. FERGUSON: Big time. WINFREY: And the tabloids, who are vicious--they're bad here, but they are vicious over there. Ms. FERGUSON: Absolutely. WINFREY: And--and, you know, tried to kill her, literally. Ms. FERGUSON: Yeah. They have. They have. WINFREY: Uh-huh. Ms. FERGUSON: And I think that that's what's so exciting about two best friends like Diana and I is that we can grow together and transform together and we support each other. WINFREY: Did you know--didn't mean to interrupt you, but did you know how miserable she was? Ms. FERGUSON: No. She was very--she was very good at not showing it. FERGUSON: And then when we--when I was there, living there, I sort of got to know more and more the pain--the pain she was in. Yeah. WINFREY: Mm-hmm. WINFREY: About--mm-hmm. Mm-hmm. Ms. FERGUSON: It is--it is very cruel and very painful when you are going to try and find the feelings within to be in the--such a public stage. WINFREY: OK. I know a lot of people who don't understand, because I--most-- I know, we live in a country--you know, we're capitalists. We believe that if you just had the money, everything is all right. But most--so most people don't understand, if you have all that stuff, why don't you just behave yourself, do what you're told, keep the 30-watt bulbs--You know what I'm saying?—and... Ms. FERGUSON: Mm-hmm. WINFREY:...just play the game and go along with the program? Ms. FERGUSON: You could do that. WINFREY: Mm-hmm. Ms. FERGUSON: You could do that. And the--and--and if that's what suits you, that's what suits you. FERGUSON: But, I'm afraid, for Diana and I, we--we--we learn--we're like rivers. We want to learn more. We want to go around the next corner. We want--we were hungry for life. We're very curious. We're--I speak for myself here, not for her… WINFREY: Uh-huh. WINFREY: Mm-hmm. Ms. FERGUSON: ...because she's not here. WINFREY: To do this, to have this life means you ultimately lose yourself, whatever your self is. WINFREY: That you can play the game--and it is the biggest game there is, is it not? Ms. FERGUSON: Yeah. Yeah. WINFREY: That's basically what it is. Ms. FERGUSON: Yes. FERGUSON: Well you go out there and you--- WINFREY: And you have to play by the rules. FERGUSON: ...play by the rules. I must explain that--that the--the British press at the moment is completely and--and utterly cruel and abusive and--and so invasive.