r/talesfromtechsupport - "Can I put water in my PC?"

hey everyone and welcome back to story time my name is Jake and today we're gonna be looking at the new subreddit our slash tales from tech support why did you change your password you're not allowed to do that I started at a new company not too long ago although I'm not in an IT capacity I think I've had enough knowledge not to be a user in most of these posts day one welcome aboard I'm safety Stan and I'll be giving you your orientation for the day we'll start with a tour of the place meet and greet with everyone then get down to training cut to the end of orientation here is your information package it has all the information you'll need your company email address cell phone number landline extension user name password etc everything you need to know is on this paper great thanks I'll just change the password destroy the paper then I'm good to go right no don't do that what destroy the paper no you can do that don't change your password why not it doesn't look secure at all keep in mind this password is your standard onboarding password very generic very easy to explain very easy to remember it was something to the effort of less than three letters of Street my initials street address number essentially it's an ABC XY one two three four enough to pass the sniff check of a password checker but not enough to warrant security they like having access to everyone's account so they can keep the passwords the same so you can login when you're not here I suppose if you want to change the password you can but you'll have to tell the receptionist she can just update her log for you I didn't want to argue the case any more than I already had I was the new guy after all zero Club to throw around I thought safety stan was mistaken after all what would IT say about something like this anyway I'm sure they'd have words with safety Stan if this were actually the case thinking it was just a mistake I changed it from a generic formula to something a bit more powerful day fifteen Jake log into the conference room computer and show me what you've been working on I logged in using a password that is considerably longer than their generic password lend this strength that that doesn't look like the standard password it's not a changed mine it wasn't secure that's not how we do things here did you share the change with the receptionist I can't believe that's actually a rule no I thought passwords were supposed to be secret insecure you need to share it with the receptionist after this meeting after a fairly short but well-received meeting with the owner I went to the receptionist begrudgingly what's up I need to give you my password you changed it why did you change it it wasn't secure why do you need to know what it is anyway well what if you aren't here and we need to log into your account why would you need to log into my account can't IT get in if they need to it's easier this way what's your password so I can update the list she proceeded to scour her files to find the document holding all the passwords when she found it she didn't have to unlock anything it was just a regular Excel spreadsheet with user names in one column and passwords in another my password is a phrase it's stop exploding you cowards not actually my password and my password is actually longer than that wait what it's a quote it's from Futurama phrases are easier to remember but it doesn't have any numbers or symbols and it's all lowercase that's not good it's the length of the password that makes it more secure not all that hard to remember stuff phrases are super easy to use for them too my password is super secure hi Super Nintendo Chalmers I am the one who knocks etc all super easy to remember and type in much easier than p.i.s dollar sign w0 r d no my password is 29 characters long severe overkill but it's a fun phrase and I don't mind typing it in after reluctantly typing in my long phrase password I asked another security question so what about any past employees disgruntled ones aren't you worried about them logging in and destroying stuff now I lock out their access yeah but what about other users what are the users they're locked out they can't get in what would stop a disgruntled away from using another person's credentials to log in after they've been terminated if all the passwords are the same as when we start then they would just need to use the password formula to log in as any one receptionist and ABC are 9999 is you're looking information right what's to stop someone from going to the online portal and logging in as you right now ha that wouldn't work I would have locked out their access clearly not getting it I ended the conversation there I don't know why the receptionist has access to all of the passwords must be because our IT is out sourced on an as-needed basis even still though I don't know why he hasn't raised this as an issue this is where I ended my post previously fortunately between then and now we're allowed to change our passwords and keep them secret how much water can my computer have inside of it before it stops working hello all this is the story of one narrowly missed Darwin Award way back in the days of 2003 I worked an RV dealership chain as their sole systems admin this day is relevant to the story Bob a service manager who really should have known better mark a service tech with a newly found respect ordering on Worshipful or for your humble IT deity me said humble IT deity I was hanging out in my usual spot and were main office in a place south of Seattle reading up on my hero the operator from hell and his sidekick pimply-faced youth when my phone rings with the island shop ringtone I had different ringtones for different shops so I knew which ones to lob off to my pimply faced youth assistant hi this is unfeigned ship how can I help you hey it's Bob in blank location got a quick question how much water could my computer have inside of it before I shouldn't turn it on what you know the fish tank over my desk right well it started leaking over the weekend at this point it should be noted that our intrepid IT deity was well aware of the tendency for this level of user to call the monitor the computer and the computer the modem the IT deity also understood that CRT monitors have obscenely high charge is stored within them due to the CRT acting as a massive positive requiring special discharge equipment what happens is what is frequently referred to euphemistically as physics demonstration Bob don't one sec let me see if it will turn on now at this moment fate which had been kind to Bob by not burning down his office and building decided that Bob needed a lesson or perhaps should serve as one and let many coulombs of electrons find a quicker exit to ground than his usual circuit provided to this day I don't know why the electrons chose that path but choose if they did and when they when they brought a moment of light magic smoke and a hell of a bang with them in Shore ash or provided by a bag of salty water named Bob the lights in the shop flickered and a loud bang in the office brought people running there was a distinct sound of Bob hitting the floor and the phone handset following him it does trouble the author our IT daya T he's heard that sound enough to recognize it Bob are you ok I hear people entering the office and trying to wake Bob one of them mark picks up the phone hey Bob are you ok who's this Bob's on his book out cold it's unfeigned ship in IT Bob's computer exploded did you do that maybe and thus that's the story of how I made every shop tech and service manager in a dealership chain fit the awesomeness that is I almost got fired for being too efficient I oughta know better remember years ago when they extended the length of daylight saving time well Microsoft was supplying a fix for all their servers with the exception of Windows 2000 for that they wanted you to license and agreement for the patch and of course it was a bunch of money so a group of people wrote a simple patch and released it as open source at that time we had a bunch of Windows 2000 service left so I snapped it up and tested it it worked great we had a phone meeting scheduled to discuss its implementation me and three other guys were on the phone since I had touched the project I was elected to implement it so they asked me how long it would take to do all the remaining servers that needed it I said a few hours so give me a day one big week spoke up well you know we ought to really bring Fred in for this he's very concerned about it and wanted to be included in the decision so Fred joins in I repeat a few hours so give me a day they ham they Hall they take this entire thing to ridiculous extremes and keep ruminating the most insane BS I have heard in a long time I got bored so I piped the script in a folder that was on a drive that my ad account mapped a drive to I remotely connected to the server and installed it I took seconds I worked my way down the list all while listening to them drone on and on about this thing route if it will take you a day we'd better give you a week just to make sure in case something comes up um okay as I continued down the list of servers patching each one well you know George really ought to be brought in on this he's had a lot of pressure from the muckety-mucks about this and is concerned about it so we all wait for George to join in and then rehash it all over again well Ruth if they are giving you a week then we ought to schedule it two weeks just to give you enough time at this point I'm barely listening I'm just cruising down the list of servers patching each one and moving on to the next so at the end of the meeting they run over it again two weeks to do a short job route is that okay with you is it doable now this is where I really kick myself I actually spoke up and said not only is it doable but I had three more service to patch I had been patching them all on the phone call and would be done in ten minutes talk about a fiasco I was called everything under the Sun some nasty other stuff like not a team player all for doing a project to quickly and efficiently after they all hung up and a few hours went by my manager called me and said he managed to save my job and convinced them it was all okay I ought to know better I should have taken the two weeks and screw it around then finished it sometimes you just have to play the game I've never been in one of these positions where someone's told me to do something and then they've given me way longer than actually but that sounds like a lot of free time to me hey everyone I hope you're all having a really good date and that you enjoyed that video if you did then please do hit like down below as it helps out so much if you want to submit your own stories then you can do so using the discord which is linked at the top of the description if you want to check out some other videos they click on screen right now or check out the playlist down below but thank you again and I will see you soon

Channel: Storytime

Views: 128,582

Rating: 4.8998704 out of 5

Keywords: reddit, r/, Storytime, r\, sub, subreddit, best of reddit, reddit top posts, episode, story, time, stories, reddit stories, reddit story

Id: 3KfbxPjpNM8

Length: 11min 33sec (693 seconds)

Published: Mon Mar 25 2019