r/talesfromretail - "I know the OWNER! Okay, what's his name? ..."

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hey everyone and welcome to story time my name is Jake and today we are gonna be looking at the subreddit our slash tales from retail where people who work in retail tell us stories about their bosses employees and those interesting customers they see daily if you guys want a place to chat or you want to submit your own stories then you can do so using the top link in the description for the dis card but before you do that let's sit back relax and enjoy some funny reddit stories I know the guy who owns this place I manage a locally owned store where we deal in used goods of the video game variety being a small business dealing in used goods we have certain policies in place for a reason most of our customers understand and don't harass us about them but not this guy we'll call him a c4 annoying customer AC enters our store and walks up to the front counter where my associate and myself are working we greet a C and he asks how much we pay out for an Xbox one I explained our store policy which is that we need to see all items in person to give out any quotes ignoring what I just stated AC proceeds to tell us about how he really doesn't want to sell it it's just taking up space and not being used so he asks for a price range I again explain to AC how we need to see the item and don't give quotes because there are quite a few things that go into the numbers we give out and that we need to see the condition for I again state that we'd be more than happy to take a look at it if AC just brings it into the store AC starts to get upset he raises his voice a bit and says look I know you can give me a number it's already in your computer just tell me what the screen says for an Xbox one I tried to explain to him that our system doesn't work that way and that we look up everything manually in real-time so I can't give a number without seeing the items in question AC doesn't let me finish explaining and interrupts asking me to just look it up on eBay or whatever and give him the lowest we'd offer by this time I'm done trying to be nice I tend to get people trying to get me to be a pushover and it really bothers me so I tell him once more that we have our policies for a reason and everyone is treated the same ac then starts going off about how I'm being rude denying him a service being highly annoyed I inform him I have a right to refuse service and that he can just not bring his items in because we will no longer be buying anything from him ac starts chuckling to himself AC then says hold man you've really messed up now you don't even know I know the guy who owns this place you're the manager here yeah I proceeded to tell him yes AC asks for my name and keeps prattling off about how he's going to contact them and how I've messed up big time about refusing him a service I then tell him I have the right to refuse service to anyone and that he is no longer welcome in the store and to please leave AC has to have one final word in you won't see me again in this store because you won't have a job anymore he says as he finally leaves the store I proceeded to send a picture of the guy from our camera fudge to the owner who I know quite well he tells me he's never met the guy when the guy started going on about how he demanded the lowest offer the guy should have just said like 50 cent of $1.00 just to get him to leave lady you need to lay off the Tony Robbins many years ago I worked at a book store this book store had a pretty lacks return policy if you had a receipt we'd take it back if you didn't have a receipt as long as it was something we sold we take it back in exchange for store credit the only thing was returns without a receipt required a manager's code in the computer but it was no big deal and the managers at my store really refused a return unless the book was seriously damaged or we just didn't carry the title and they always took back books that still had our store sticker attached the store I worked at stayed all new hires off as cashiers for a month or two before letting them move up to bookseller and this happened about a week after I started so I was still pretty green but I hadn't run into anything I couldn't handle enter the Holy Prophet of self-esteem she was nondescript probably mid forties light brown hair easy smile she approached my register and pulled the book out of one of our bags I need to return this sure thing do you have your receipt I don't is that going to be a problem I flipped over the book and saw one of our stores stickers not at all it will have to be for store credit though that's our policy for returns without a receipt store credit is fine I shop here all the time cool I just need to ring the manager real quick to process the returned the lady looked miffed but I said store credit would be just yeah the computer just needs a manager's code and I'm just a cashier so know at this point I can't freeze not sure what to do the lady's vehemence is totally out of proportion to needing a manager's code and she's also looking at me like I just dropped kicked her favorite puppy you are not just a cashier you have so much more worth as a person than this menial job it's so sad what we've done to your generation telling you that all you are is what you do for your employer but you're more than a cashier you're a person no ma'am I mean I can't process your return on my own because I'm just a cashier and the computer requires a you are not just a cashier ma'am I need to call a manager to say you're not just a cashier I'm not just a cashier good I bet you feel much better now now can I please return my book me very deciding lis not feeling better sure but I need to call my manager to process the returned the lady's voice was quavering suddenly on the verge of tears but you said you weren't just a cashier I thought you understood you're more than this job you have the ability to do this I believe in you I really can't the computer won't let me because it needs a manager's code and I'm not a manager I'm a cashier stop saying you're a cashier it was at this point that my manager came to the rescue I'm not sure if the other cashier paged her or if she just overheard the commotion but she calmly walked over and told me to move to the next register so she could finish processing the ladies returned the lady spent the entire time my manager was ringing up the returned her for destroying her employee sense of self-worth I don't know if the lady took her store credit to a different location or what but I never saw her in our store again shut down the store how dare you have something in stock this happened to buy a year ago and a post reminded me of an older customer I work in an electronics department of a big-box retailer now we aren't the biggest store so other stores normally will get high demand product before us instead unless we order a lot of it before that happens one of such items is a prepaid card for home phone service we had ordered hundreds of them just in case of a shortage and we got lucky because soon after it was out of stock everywhere naturally people came here instead of other stores QED old lady I was cleaning when I hear someone screaming they need help I sighed walking over annoyed someone is screaming like a banshee instead of coming to me to ask for help hi how could she cuts me off you never have anything in stock this store is terrible me slightly annoyed but shrug it off what's the item you're looking for names off prepaid card oh we have those right over here I take her over to the place I was cleaning because the cards were there she grumbles about the layout and not being able to find anything so I chucked up her being rude as a side effect of remodeling the store and just mad at being confused it's a common thing figuring it was over but boy was I wrong this store is terrible never has what I need in stock me confused ma'am we have the item no I mean everything else if you don't have it you don't have it for weeks at a time I'm sorry to hear that sometimes popular items are stocked at the larger stores so is out of our control the odd lady dead serious well they should shut down the store I was shocked she legit we're saying the store shouldn't exist over one or two items I know there are good people here and I'd hate to see people not be working blah blah some people like coming here so that wouldn't be good she laughed at me and called me a liar seeing the store at the snooty town 20 minutes from here was better I knew the problem now she wasn't mad at I ain't was being out of stock here she's mad she had to go out of her way to a backwoods to get her stuff ma'am I have plenty of regulars who come here because they like me in my department and cuts off again called a liar and that no one wants to be here but before she could finish or I could respond someone jumped in who was the real MVP this nice dude is my regular and loves me to death he's a bit older and has a mental disability but I love him just the same he interjects Jake Jake there's my guy he bear hugs me hey thanks for helping me with my application the other day and I finally learned how to use Google like you showed me I told him that's great I politely let him know that I was with someone oh sorry bud sorry ma'am listen to this guy he's way nicer than the folks at other stores if looks could kill the old lady looked furious I was afraid she was gonna go off so I stepped in between them oh I'm done let your favorite help you she walked away so relieved I helped my regular at a phone card to his phone and thought it was over nope next day got called into the office turns out she filed a complaint saying I was rude and refused to help and belittled and embarrassed her with a customer luckily my management team is pretty good it took my side based off my track record while already reviewed footage of it the job sucked but is people like that nice dude that keeps me around that's such a good thing of the nice dude to do just go up to the customers and like annoy them because the employees can't do that all they'll lose the job but a random customer can because what have they got to lose hey everyone I hope you're all having a really good day and that you enjoyed that video if you did then please do leave a like as it helps out a lot also comment down below which of these three stories was your favorite and consider subscribing if you want already if you want to check out some of the videos then click on screen right now or check out the playlists on our channel but thank you again and I'll see you very soon you

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Channel: Storytime

Views: 124,673

Rating: 4.904964 out of 5

Keywords: reddit, r/, Storytime, r\, sub, subreddit, best of reddit, reddit top posts, episode, story, time, stories, reddit stories, reddit story, tales, from, retail, r/talesfromretail, old lady, gaming, computer, sell, resell

Id: AIJsSFMcydc

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Length: 11min 7sec (667 seconds)

Published: Wed Mar 27 2019

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