Oracle Utilities Customer Cloud Service

SPEAKER: The utility industry is changing rapidly, especially when it comes to serving today's energy and water customers. Unfortunately, many of the dated, inflexible customer information systems utilities rely on leave them struggling to keep pace with industry innovation in between big, disruptive upgrade projects. To deliver great customer experiences today, utilities need technology solutions that are agile, intelligent, and affordable. Oracle Utilities Customer Cloud Service is changing all of that giving utilities a modern always up-to-date customer platform with the convenience and affordability of Software as a Service. Connect metering, customer, and operational data in a single solution to gain a true 360 view of your customers and deliver exceptional service. Streamline operations and reduce cost to serve with AI-enriched workflows and automation across customer, back office, and field operations. Do even more with your data. Built-in analytics and embedded insights place the most relevant information in front of both call center agents and customers in the moments that matter most. Support every stage of your smart meter journey with built-in advanced metering that makes it easy to manage data from all meters. Reduce demand on IT, freeing your team to focus on supporting business innovation rather than maintaining your system. Never upgrade again. With Customer Cloud Service, you'll get the latest features delivered in small, easy to manage updates throughout the year. Oracle Utilities Customer Cloud Service gives utilities a modern agile customer operations platform equipped with the power of the Oracle Cloud.

Channel: Oracle

Views: 302

Keywords: 41651304, 6286040961001, ccs, customer cloud service, customer information system, customer platform, industries, meter data management system, oracle, oracle utilities customer cloud service, saas, software as a service, utilities

Id: TRXKNgFiJJU

Length: 1min 50sec (110 seconds)

Published: Thu Dec 09 2021