business owner facing a double whammy this morning. He says his business has faced two break ins in the last year. Now he's struggling with a new challenge brought on by homelessness. After filing some police reports and contacting the mayor's office, he says nothing has been done. KTVU is Tori Gaines is following the story this morning. She joins us live now with those details. Tori. >> Good morning. James. Yes, Javier Sands, the owner of Harvey's Empanadas, is in a frustrating situation for a business owner. But it's not an uncommon story here in the Bay area. He tells us that an unhoused woman has built a camp outside of his business. Now, his pleas to the city and even Oakland Mayor Sheng Tao's office asking to have the woman moved have gone unheard. He posted a video to Instagram this week. Take a look. Video shows a person with a pile of things, and you can see a tent and a large tarp on the sidewalk right in front of the Harvey's cooking sign, located on Market Street. Now, the owner tells us that he's called the emergency number 311 and reported this to the city of Oakland, as well as Mayor Sheng Tao's office. But he's heard nothing when she took charge of the city of Oakland, she came by to introduce herself and, told me that, please count on us. >> Let me know if you need anything, we chatted for half an hour, it was great, but, after that, I haven't seen her around. I haven't. I been emailing her, texting her the videos, the issues that we've been having here in West Oakland and I have no answer. Unfortunately, it's disappointing. >> Now, he and his employees have been dealing with this situation for over a week. The owner says the unhoused woman often relieves herself on the sidewalk, just feet from where his customers enter his business. He says things escalated last week when the woman allegedly pulled a knife on his staff. Now though, he has filed police reports, he says when the police do respond, there's often nothing they can do. He says this has him losing faith in the city's ability to support business owners. Well the problem is that I've been here for five years and, I bought the property. >> The properties are in. I don't think that should be the answer here, or for any business to change location because we don't feel safe and we don't feel protected by the city. >> Sandy's hopes local leaders will help find a solution not just for his business, but for all businesses struggling with the burdens of crime and homelessness here in the Bay area. Now, we have reached out to the mayor's office for a comment on this situation,
