News reporter catches auto repair shops!

undercover mechanic so a blonde and a brunette walk into a mechanic shop I have a little problem but what happens inside is no joke it's a hundred percent legal what these technicians don't know is the brunette she's a mechanic and the blonde that's me an assignment for ABC public house auto repairs not bad business it's a great business it's a great industry but we have such a bad reputation it's getting damaged by just a few bad apples Audra Gordon agreed to be our undercover mechanic she's a mother of three a Girl Scout leader he can see the oil leak and she has a website called women oughta know having that little bit of information makes your entire experience in a repair shop so much easier she thinks women may be targeted more often than men at the auto repair shop but now Jerry disagrees with Audra he thinks some mechanics can sniff out anyone like him who doesn't know about cars I have in my hand three car parts which one is a fuse this one they're all fuses so Jerry's also going undercover and Ben's riding shotgun we bought two nearly identical cars as far as the differences between them ones blue and ones white all right then Jerry and Audra practice the same lines I just got this car we're thinking about taking a road trip so I wanted to rotate the tires the guy who sold it to me said that it needed spark plugs if you could do the brake work that would be great and the windshield wipers aren't working can you fix that too and if there's anything else our car needs to let us know next we hide our cameras and finally we hide our mechanic that smells pretty beets carburetor cleaner Sherry's makeover takes a little less work ready for our first tactical briefing as you know we're going to fan out over the entire metropolitan area testing mechanics and shops to see how we're treated for purposes of this test Audra has made sure the cars are in good shape but she breaks something very small and inexpensive fuse which stops those windshield wipers from working on both cars the only thing mechanics need to do to fix the wipers is diagnose and replace this $4 part I'm excited actually I hope that the industry proves itself to be doing the right thing for the drivers both the men's and the women's teams will visit the same five shops in New York and New Jersey a few days apart from one another we pull over a few blocks away from an independent shop in Jersey City the best thing to do is turn the camera and drive up with our cameras rolling at Abel the men's team goes first hey how you doing the wipers aren't working that hard it's going to rain today the mechanic fixes the $4 fuse right away and for the assessment heart and labour charges $85 I want an update with a book and they point out the guys squeaky clean air filter which makes sense because we put clean ones in both cars hey Sarah where's the air filter before Audra and I go in we double-check ours this white part is the actual filter when we get to the shop we talked to the manager Nikki hi there my windshield wipers were working they do get the wipers working but while they told our guys team that all they did was change the fuse they tell us we have a wiring problem so we have a run a wire from inside here see under the dashboard behind a dashboard back up into this way behind see a motor see a motor to work the fee for Audra and means $170 was it pcs all they're looking away about Miki also recommends replacing something called a PCV valve another thing they didn't try to sell our undercover men solution circulation off the whole thing like this you're going to fix it so that I don't have any troubles right and look what's under the valve it's our once clean air filter how did it get so dirty now watch our hidden cameras actually catch them removing that pristine filter watch again now listen to Miki selling us a new one therefore the 30 I thought a harp aside there but if you do not so if you want to get the proper ventilation luckily Miki makes a big point of giving us our old parts back after the old pieces oh there you go educational perfect so that way you know it was done right back in the car I personally checked this air filter this morning Danna look they put oil dry outside of it what's oil dry and absorbent you put on the floor to absorb any spilling oh so you recognize the stuff I do there's the stuff in the air filter that was snow-white this morning back at her shop Audra also says we did not need a new PCV valve and when she checks what they did this valve was not changed and this would require more labor for them to change it we discovered they didn't replace that part at all not only that the part they handed us saying it was our old one doesn't even belong to our car so here is the one they gave us and what do you have there I have caresses court they're different right no matter how you look at it there are different ports finally we check all that wiring work that claim they did to make our wipers work even though we know it was just a bad fuse no wires have been touched they haven't been replaced they haven't been taped this has not been touched at all okay maybe they have a good explanation testing one two three we go back to find out Audra's in our undercover van you just push this button and talking to here and in my ear two sets of microphones headphones ready with mechanical information if Eli needs it we're on Nicky we brought a couple of cars in here last month and had him worked on and you charged us for work that you didn't do they made it a mistake well if so you sure made a whole bunch of mistakes so here's the customer who showed up with me and here she is in her everyday life in her shop looking at our car you said we needed a new air filter but ours was brand new he dropped it look me up in the floor and gotten a bunch of gravel inside if the air filter fell on the ground and got dirty why didn't you take the dirt out of it has to have been done on purpose right was that you or one of your guys and what about that valve they never actually changed giving us a part back that doesn't even go to our car I apologize for Mickey has an interesting explanation recognized you you recognized me if nobody ever recognizes me and why didn't she do the work honestly the Phoenix what you want that's what you won you won drama you want all the stuff so you were trying to make some drama for us yes I was but apparently the owner of the shop we met him when we were undercover wasn't it all amused by Mickey's clever plan he later told us he cares about his reputation in the community and he's taking corrective action with Audra along we paid visits to three more shops all recommended maintenance work our experts said we did not need it bothers me so much to to think that it really does happen but you know what yeah it happens which brings us to one of Audra's tips the best way to be safe in a repair shop is to know about your car do you really need a cabin air filter does your car even have one well you oughta know

Channel: deziking

Views: 3,699,640

Rating: 4.6302156 out of 5

Keywords: auto shops, auto, vehicles, automotive, repairs, cars, electronics, news, reporters, AUTOMOTIVE REPAIRS, CAR REPAIR, MECHANICAL, DIY, DIY AUTO, SMART, SCAM

Id: v5cmvhvteNw

Length: 9min 5sec (545 seconds)

Published: Fri Jun 21 2013