New Public Management

[Music] a variety of factors began to coalesce in the mid-1980s calling the question some of the basic assumptions of public administration first there was a resurgence of support for less intrusive government that reduced the regulatory and financial burden on individuals and property holders second the call for less government was advanced by those who were worried that the growing debt and escalating retirement costs of state and local government finally the call for less government was fueled by a general philosophical belief that democracy was safer when government was smaller taken together these forces for change have resulted in movements and call into question the capacity for governments to be the primary agent in solving society's problems new public management referred to as NPM took the business or market model as the standard for measuring government success and has applied it in successive waves of administration reforms since the early 1980s there has been a concerted effort over the past three decades to reframe the model of public administration from a rule centered system of accountability to one that makes government run more like a business this movement called new public management strives to make the services provided by government more responsive and accountable to citizens by applying businesslike management techniques with a strong focus on competition customer satisfaction and measurement of performance there's a general agreement among scholars and practitioners alike that these efforts to measure what gets done have produced a variety of worthwhile results measures of efficiency and effectiveness have inspired managers supervisors and frontline employees to improve their capacity to diagnose and correct operational problems an emphasis on performance management has heightened interest in creating systems that improve the overall management and governance of political entities performance management systems have expanded to embrace and increasing a larger array of values including cost and efficiency measures but there are two major weaknesses of using the private sector business principles to improve performance of government regardless of what gets measured first there's no common denominator such as profit market share or return on investment that can serve as the basis for comparisons across a wide range of criteria that build trust and legitimacy among citizens in their political institutions furthermore efficiency effectiveness and responsiveness to citizens are not the only consideration values like fairness equity protection of Rights and transparency play important roles in determining the legitimacy of political institutions processes and outcomes the second weakness of using private sector models for improving government performance is that the public sector is comprised of increasingly fragmented structures of authority making private market approaches ineffective in delivering great public service to summarize the new public management agenda is based on a truncated view of the purpose of government government is not simply an agent of accountability to citizens or an agents of efficiency and effectiveness it is also responsible for collecting the values of the community and creating integrated responses to those values across increasingly fragmented government systems [Music] you

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Keywords: public, public sector, public service, public servant, new public management, new management, public administraton, public manager, manager, managers, public officials, NPM, NPG, new public governance

Id: _IajbOBFO1M

Length: 3min 49sec (229 seconds)

Published: Thu Apr 05 2018