Microsoft CEO Satya Nadella on creating a culture that fosters ideas

this company's had three seat hosts they're all right here this is one two three there they are Bill Gates introduced a new CEO Microsoft more than three years ago his name is Satya Nadella he's become the company's third CEO in 2014 after working at Microsoft for 22 years since then he has generated 250 billion dollars with ABI and market value from Microsoft he discusses his personal and professional journey of transforming the company in his new book it's called hit refresh a quest to rediscover of Microsoft soul and imagine a better future for everyone Bill Gates writes in the foreword we have fallen behind Google and I have a fly in our own studio our original search team has moved on Satya was part of the group that came in to turn things around he was humble forward-looking and pragmatic we welcome microphone CEO Satya Nadella to the table welcome and good morning thank you so much and to change a culture is not easy how do you do it and what are you looking to create you know when a company is successful one of the things that happens is the concept that got you started in the first place the capability that you have and the culture all get into this beautiful virtuous Locke and things are going well then lo and behold you need to come up with a new concept a new idea for which you need new capability that's when the culture has to be at its premium in other words the culture needs to enable you to come up with new ideas build new capability so that's why I think for companies to be successful over a long period of time you need more than a good idea and a good strategy you need a culture that fosters that growth and the capacity to refresh all the time that's correct I mean that the fact that everything that starts off and because into a hyper growth ultimately does taper off the real question is what do you do when that happens how do you hit refresh is sort of I think the real challenge for us as individuals as companies or us as societies and so you said one of the things that starts with you and for you it meant empathy which i think is such a great concept Jeff Weiner who you all are together I loved it I think it's a great bromance between the two of you both talk about empathy a lot and I think that that's so important and you cite in your book two really strong examples of how your life was changed by empathy and how it carries with you today yeah I mean first of all I think empathy is everything if you think about even in the business context for us our job is to meet the unmet unarticulated needs of customers that's where innovation comes from there's no way we could innovate without having the deeper sense of empathy so what happened to you the FIR which I write in the book is the interview my foot interview at Microsoft the last the very last question the last interviewer asked me is what would you do if there was a child who had fallen on the road I saw I thought about it for a few seconds I thought there was some algorithm there and then I said I'll call 911 so the interviewer just walks up and leaves and I thought I'd blown the interview because he then tells me look when a child is on the ground and crying you pick them up and hug them yes that is my first big lesson on empathy and it changed your life absolutely I mean I reflected on it quite a bit I mean and that's the other point which is it's not some innate capability I believe that your lives experiences will teach you if you listen and at least in my case that's what rather it is that interview question the birth of my son and every day at Microsoft I learn about building Abdi / insight to be able to see through others I write that your son has severe cerebral palsy that's right yeah he was born here 21 years ago with you in neutral as fixation which led to cerebral palsy and his birth in the initial phase for us at least for me was more about like why did this happen to me but it was only through watching my wife for whom much it came much more naturally to care for him that I realize nothing happened to me something happened to him and what my job was as a father and that realization perhaps more than anything else shaped my outlook in the years to come you know it's interesting because Microsoft you think about Microsoft being a leader in innovation and you write in the book that in the smartphone era that Microsoft had failed to lead and barely managed to participate and then you say see the sea and CEO is for culture how does culture change innovation every to me for a company that is successful and to be continued to be successful in something like high-tech for a long time you're gonna have your hits and misses if I look back you know 43 years ago when the company got started - here we are competing with a whole set of new competitors at every given point in time the question is have you caught enough waves even if your missed one or two that's the real question and that's where the culture I think helps if you have a culture that allows you to learn from your mistakes and still grow then you are then we find right classes I know it's very you talk about when you wanted to get to your employees you said that if the morale was low that the people felt they had lost their cool factor you have a Pacific call at 6:02 so you can talk to everybody and you want them to know what this is what we're gonna do to me it is not as much about how we'd lost a cool factor or Rou any of the myths misses we had it was more about being in touch with our core sense of purpose and identity if you look at it right Microsoft's different from a lot of other companies in the Suns our first product was the basic interpreter for the Altair that's what Paul and Bill created and that what it Telegraph's for me is that we create technology so that others can create more technology that's who we are we're a tool maker and in a world right today where every walk of life and every industry is being shaped by digital technology our original thesis is even more important and I wanted to be in touch with it technology is so powerful but also the success of tech companies has made them very powerful and there is much conversation today about putting them on a very very strict scrutiny are you worried about that I think that any company that has done well has a significant footprint especially multinational II I think it's super important for us to think about the surplus we create around us I think when I think about Microsoft one of the things that gives me the greatest pride whether I'm in New York area or I'm in any part of the world is the small businesses that are more productive the large businesses that have become more competitive the public sector that's more efficient the educational outcomes that are better because of the work we do unless and until we measure ourselves with the outcomes outside of our own balance sheet I think there's no long-term success in business so it's incumbent on you to take a look at what the consequences are to technological development absolutely and especially how broad spread is the success around you because of your innovation without that I think the equation is not balanced well third CEO Bill Gates Steve Ballmer and now you congratulations thank you so much bill patty Nadella thank you so much and hit refresh is on sale today

Channel: CBS Mornings

Views: 164,056

Keywords: video, cbs, news, microsoft CEO, Satya Nadella, culture, ideas, hit refresh, book

Id: 6tyCydR30pg

Length: 7min 18sec (438 seconds)

Published: Tue Sep 26 2017