Investigating Delivery Service - YOUR Packages Are Sent to Auctions? | Joe Lycett's Got Your Back

do you have any issues with delivery companies they time it's so perfectly they know when you're in the bath how does that happen one of the problems about living in a mansion is that the bath is a long way away from them I feel they should be a little bit more respectful of when when they need to turn up with the package right let's talk about delivery companies then since you won't stop banging on about it Lauren we've had a lot of complaints about parcel deliveries going wrong and the company we received the most complaints about was Hermes I suspect the only reason we didn't receive even more is that some of those messages may have been sent by Hermes four hundred million hundred million packages I don't know lovey use of per annum murmur yes the Layton is the language of love let me tell you about Parker Parker they are a small business who make premium dog beds between May and September last year Hermes lost 10% of the packages that Barker Parker sent via their delivery service that's over 1,000 pounds worth of orders as one disappointed Barker Parker customer told us wolf in June they sent this bespoke dog bed worth 142 pounds to mrs. D and getting the D stands for disposable income these bed never arrived and when Barca Park asked where the parcel was they were told it could not be found and they could only claim 20 pounds compensation a few weeks later that missing dog bed turned up on eBay and here it is what a beautiful lovely Barca Park a new is the missing one not just because of its unique design but because their delivery note was literally in one of the photos Barca Parker called the police and after I guess what was a lot of explaining that that is their name and it wasn't a prank call they discovered the dog bed had been bought at an auction house so what's going on at this auction house and what does it have to do with Hermes let's watch a thing on the screen it's bonkers I met up with two of the show's top undercover operators we blurred their faces to protect their identity for the pins for their credit cards on the screen now this is the address for the auction house where the dog beds ended up everything that goes in and out of that place I want eyes on it small packages big packages my team had it straight to the auction house to check out their weekly lost in transit sale and it was quite the eye-opener the yellow crates are stuffed full of Hermes goods in fact 60% of everything being sold on this day came from Hermes hermès can sell lost and undeliverable items but some of these did not look like they were lost some of them had clear address labels on them some had dates showing they were sent just three or four weeks earlier and some had senders details clearly visible on them so they could have been returned to them the team saw a delivery schedule that said Hermes drop stuff off three or four times a week Hermes say they make every effort to track down the rightful owner of a parcel before selling it on so the only way we could test this was to buy some parcels we bought two crates full of packages how much did that cost your engine came pounds plus these bales don't tell Channel for us I'll see you as a naked attraction protein powder that's on wall paper an indoor antenna with a name and address on it a multi pack of quilted toilet tissue very London and a free-standing lava lamp everything we need for a good old-fashioned romp shall we it's a joke it's a joke no you're not imagining what you just watched you did just see Hermes delivering hundreds of packages to an auction house some of which had clear delivery information on them and tracking numbers that said they were still on their way to the original recipients it's so shocking I nearly lost my mind and had it resold to someone in Birmingham we went to the auction house four separate times on every single visit we found parcels that Hermes could easily have sent to customers but were being sold off for auction instead and this could affect all of us Hermes is the second biggest delivery company in the UK we all use them sometimes without even knowing it if you're wondering who the biggest delivery company is it's this guy everybody loves is bright red van until they found out it reeks of cat excrement and there's something with me about Hermes as well they reckon the packages they're selling are undeliverable we don't watch this wallpaper that never made it home suitcases which will never be packed toilet paper that will never meet a bunghole his long-lost packages when Richard cables Hermes delivery of a lava lamp didn't arrive he thought he'd never see it again I invited Richard to meet me for a very special reason we are in a Colchester location which looks much nicer than his actual home to make this reunion seem much prettier any reunion can be emotional especially Newton what is with the upbeat stuff have you not seen all our family absolute wheat first so I've got it yeah much better Richard I know this is going to be incredibly hard for you and I want you to know that it's it's okay to cry in fact it's better for our ratings okay Richard had ordered a lava lamp as a Christmas gift for his daughter it never arrived Hermes had lost it so as far as you're aware you're never gonna see that lava lamp no well I've got something to show you Richard what do you think that is a lamp yeah Milo bloom it's your lava lamp we found it in an auction house in Birmingham it was being sold and it had your name and address on it very happy birthday No so how do you feel looking at that okay don't cry no for you what if I told you that lava lamp pick is on its way here right now okay just well we went to quite a lot of effort don't mind Newton Newton yeah you can buff now we're gonna get some rousing piano music for this next bit yes ready for this you [Music] thank you [Music] as well we didn't only reunite Richard with his lamp we got in touch with a bunch of other people outcome we could reunite people with their missing items when Hermes couldn't and who is responsible for this appalling state of affairs this is the CEO of Hermes Martin and alonga he comes from Holland and the 1980s we wanted to get the message to Martine that it was time to stop auctioning off other people's property but who would the CEO of Hermes listen to well how about this guy this is the actual Hermes the mythical messenger of the gods as you can see he's someone who really lives by the motto you can leave your hat on we decided to send Hermes to Hermes carrying all the evidence we've gathered about the packages they talked shinned off rather than delivering watch this now please so off we popped to Hermes HQ in West Yorkshire where I will deliver myself to Mart aimed a longer the CEO of Hermes as the Greek god of messengers Hermes we arrived at Hermes HQ and it was time for Hermes sorry hermie to be delivered [Music] Martin D launch Oh Mark's discovered Martin's not there but then a lifeline it's a special delivery we need for him to sign looks like she's ringing someone could this be him are you coming back to the office anytime cause it's personalized delivery it's a new company called frozen delivery we had Matane on the phone it was my time to strike what a journey and also my time to forget how to stand up hello this is Joe lights it I've been investigating you there's loads of packages that haven't been delivered they're in an auction house in Birmingham we found them Thank You Martin have a great day stay safe bye Martin okay right get the lid back on [Music] back to me in the studio I live in a box now now as you saw there Martine told me on the phone he would definitely look into the issue for us so here's what hermie said to us recited for your pleasure by laurence llewelyn bowen we have a full-time team checking every parcel to ensure it's delivered or returned to sender there may be occasional errors and we apologize for these exceptions we keep all parcels for 28 days before sending them to auction and I only sent a tiny percentage of deliveries to auction and every time we do we lose money as a result the auction house says numerous staff check every item before it goes on sale to ensure there's no identifying information they apologize and our retraining and their restarting so Hermes have apologized and Barkha Parker have been paid back more than 1,000 pounds and Hermes have given compensation to the customers whose complaints we've passed on I think we've got something to celebrate you

Channel: Channel 4

Views: 643,933

Rating: 4.9110951 out of 5

Keywords: Channel 4, All 4, joe lycett's got your back, joe lycett instagram scam, joe lycett scam message, got your back full episodes, joe lycett scammer, got your back, got your back comedy, joe lycett scammer gemma, joe lycett scammer rent, joe lycett funny scam, joe lycett, joe lycett prank, joe lycett scam, hermes, delivery, bad delivery service, auction, prank, parcel service

Id: KDV3wUVlwoc

Length: 11min 39sec (699 seconds)

Published: Sun Apr 26 2020

Reddit Comments

[u/PeopleEatingPeople]

Isn't that Hugo Boss?

[u/Vash712]

Years ago UPS "lost" this dudes super rare rx7 engine then sold it at auction. They said the label fell off and they opened the box to see if any shipper info was inside but there was "no paperwork". When the dude finally got his engine from the guy who bought it at auction and opened it, all his paper work was in there with back ups of the labels and everything, crate was never opened. People at shipping companies don't give a fuck about your shit cuz we get paid shit.

[u/UEDerpLeader]

So basically fraud. Nice...

[u/DrippyWaffler]

That is genuinely appaling.

[u/EvilMonkeh]

Wonder if theres any gdpr implications of them selling on packages with names and addresses on

[u/nickram81]

Interesting story but pretty odd in a comedy format.

[u/0RGASMIK]

I wish they would do something like this in America with fedex. Worst customer service for lost packages ever. I called 6 times over two months about a missing package and every time I called I had to start a new ticket. I asked for a reference number for my support ticket each time and was told they would email me my case number. The second to last time I called I asked them to email me the ticket before hanging up and they said they couldn’t do that. So I asked for a supervisor who also couldn’t do that but promised me they would continue to work on it even after hanging up with me. No email no follow up call. Finally I called a competent person who told me it would be quicker to do it myself online by registering the package to my account then she was able to make an actual ticket. Within a week we got it back except we weren’t home for delivery and our roommate didn’t want to sign because the name on the package was the name of the support person we were on the phone with... we ended up going to fedex office where they almost refused to give us the package because it wasn’t in our name we showed them the receipt showing we shipped it and our IDs proving we lived at the delivery address. We opened it in front of them and then told them we were definitely never using fedex again.

[u/[deleted]]

Damn what a great build-up followed by a total let-down. They "apologized" with a bunch of lies that we know are lies, and that's it? If only this investigation had been done by serious journalists.

[u/thx1138a]

I loved the lady in blue's frantic gesturing for security.