I'll never buy another DeWALT tool.

we're Factory authorized I mean we're not really liable for anything they're putting on what the heck is this 400 fence why'd you cut through it it just kind of pushed me over the edge we're back out here at the barndominium and believe it or not we are about 50 done with this project the other 50 is some custom pecky Cypress Millwork down in the basement we will be documenting that for you guys we haven't really shared much of this there's a lot of cool details here as far as trim and uh I wish we had time to do it but time is a factor here so that's not what this is about today though today I just kind of want to give you guys just a review of DeWalt and just why I would never buy another DeWalt tool again and just hear me out on this as you guys know I have essentially an arsenal of DeWalt stuff I mean it's all scattered here from stuff we've been using today and this isn't even all of it I like DeWalt don't think of this as me you know slandering DeWalt here's what happened to me though and here's why it just kind of pushed me over the edge if you've been following along with some of my videos you know I had this saw go out twice the motor on this went out the first time we took it in got it replaced 325 dollars less than a year later it went out again this was recently this was in the past few months so then I was like okay what are my options this thing went out for the second time I can buy another miter saw or I could put another 325 dollars in because that's what they were wanting and I was like you know what I don't want to buy another miter saw because they're like a thousand bucks just pay the other 325 and let's move on so we we did it we took it to factory service 325 dollars great let's move on with our lives right everything's golden well not really because we were told by a rep hey when you get this back don't use the AC adapter the AC adapter is the you know you take the two batteries off and then you can run it with the cord just use it with batteries from now on and I was like so there's a known issue with this thing and they said yeah there there's a known issue that if you're running it on the AC adapter the motor is going to go out and I'm thinking like so you just made me pay I didn't say this because I'm not a jerk I was just thinking like so you just made me pay 750 dollars for a known issue because the two motor replacements and I was just like what the heck and I but I just it's okay whatever I just won't buy another saw from DeWalt I'm going to move on with this one just use it as far as it'll go and then I'm going to another brand probably Makita because I like the Makita in the shop so we get this thing back and John picks it up we bring it back to the shop we're loading it back in my truck and I look at it and you know I test it out okay it works now I look at my Kaizen fence I'm like what the heck is this so what they did is they cut through my Kaizen fence right here you can see not having any proof but just kind of thinking what I would do if I saw this fence on a miter saw they probably played around with it and just saw how it moves in and out and everything we're like okay that's cool you know it's got these cams back here they lock it down so they're probably looking at this Kaizen fence because they're interested in it again this is all Theory because I wasn't there I'm thinking when they replace the motor they went to test it out and they went down and cut the Kaizen fence they cut through the fence and I was just like jaw dropped like that's a 400 fence why'd you cut through it so what I ended up doing was calling them and seeing if they could help me out see what what happened what they could do with it can I get you to hold for a moment sure thank you no no problem I was just I was telling the other person that I had dropped off a miter saw a few weeks ago to get the motor Replaced and I had an aftermarket Kaizen fence on it and I noticed that when I we got it back it was cut through it's an aluminum fence I don't know if they I mean they probably didn't do it on purpose but it is a 400 fans that kind of stinks you know so it came in with an aftermarket fence yes it's like attaches to the factory fence so it had both fences on there what I think happened is they probably tried to like because the motor was out and when they put the new motor on I'm guessing they probably just like okay let's test it out and then it cut through it there was a blade on it yes I would make sure it works went down into a topping motion with it because we don't cut any wood with it okay we always not really liable for anything they're putting on I feel like they already did it they should be responsible for it and at least pay me for half of it and that's what I asked him do you think they would be able to do anything for me on it or do any kind of refund or anything for an aftermarket the fence is 400 but since they only cut through one side it would be like a 200 dollar like reimbursement or something I don't have any way of doing anything like this sir okay well I just thought I'd call and ask I appreciate your time thanks and that's pretty much where we are right now it's just bad business and I'm like there's there's plenty of others out there and I'm already heavy into Milwaukee and that's probably like when these tools go out when this goes out Milwaukee when this goes out Milwaukee when this goes out Milwaukee um across the board right for the job site stuff and as you know with my shop stuff I'm kind of moving all that to Festool so there's my review of DeWalt all this stuff is good again like I said in the beginning I'm not trashing this or gonna Smash It and burn it because I'm mad I'm not going to be Petty like that but I just feel like hey you made a mistake you know it just pay for it you know it's not a big deal it's just unfortunate because I really like them I will continue to wear the dewaki shirts just because the whole thing with that was just like don't have brand loyalty or be a tool snob in general so that's still stands just kind of feel screwed over so we'll see you guys next time

Channel: Finish Carpentry TV

Views: 803,224

Keywords: finish, carpentry, finishcarpentry, trim, work, trimwork

Id: 4DwWrbFr7vg

Length: 7min 1sec (421 seconds)

Published: Tue Jun 27 2023

Reddit Comments

[u/Will335i]

Why the hell would you leave a $400 aftermarket fence on a tool you are sending in for repair? Without proof that it was in pristine condition when you sent it off you are SOL.

I get being mad. They should have taken better care of a tool they were repairing but it shouldn't have been on there when it was sent in.

[u/CommunicationAble187]

I’m sorry to say but they are all the same. The bolts that hold the base plate on my 18v Milwaukee jig saw snapped off just a month after I purchased it. Clearly a defect of some sort. Instead of returning it to where I purchased it, I sent it to Milwaukee service. They proceeded to tell me that it wasn’t covered under my warranty but they would make a one time exception. C’mon man, give me a break. BTW I sorry about you rip fence, that sucks.

[u/BigRichardTools]

The motor did not take the AC power as good as DeWalt initially thought. That is why they never made anymore tools as 2x60v with the 120v AC adapter. Even their latest and greatest miter saw (which is seriously nice) went to single 60v.

They never did any sort of stop sale or recall, so I assume it was a very small percent of saws that had issues, probably ones on dirty power, but there were enough issues that DeWalt pulled the plug on the adapter. Pun intended, sorry. It still was a beast of a saw, better in some ways over its predecessor. If you run batteries exclusively, nbd.

[u/RedditDiditGotTshirt]

I’ll have to follow up on this my Dewalt miter saw 12 inch stopped working right after the warranty ran out I thought it was a switch, replace the switch still nothing.

[u/Millbarge_Fitzhume]

And full disclosure from me, I have a 10" DeWalt corded miter saw that i've had for 10+ years. It's great, bulletproof and never failed me.

I just thought it was an interesting issue, especially with all the discussions we've had in the past in this sub about dual power for the bigger tools.

[u/hangnutz]

Hasn't affected mine...use it everyday and frequently swap the power supply. I love this saw and wouldn't trade it for a kapex. All the YouTubers are slowly being bought by festool. The makita is too heavy and has a awkward sliding mechanism plus the laser is awful. Milwaukee mitre saws are trash.

[u/supratachophobia]

"There is a lot of cool stuff in this house but there isn't time to show it in this video because I need the whole 7 min to be a whiny bitch."