How to Make People Feel HEARD

the best businesses leaders will on a semi-irregular basis it could you know depending on the size of the business it could be once a year you know but but you go out to the field or you call people up and say how are you just checking in wanted to see how you're doing um or what do you tell me about I want to learn about your career Ambitions like you know how did you find yourself in this profession like where do you want to go like what are your Ambitions do you with kids do you have a family tell me something about you do you like working here you know can you give me some what what is something that we can do better what's something that I'm not seeing like and and some of it might be you know sort of helpful and some of it might not be helpful but the point is is you'll get information that you ordinarily wouldn't get um and most important they've probably never been asked before ever and so simply showing up um to listen or take them out for lunch and and and and and and get get their input about the business um what they they're on the front line so they actually have a lot of customer information that you don't have um and so talking to them about what they're hearing what they're seeing that what other business opportunities do you think they think there are um listening is a big thing Lynn listening is active and listening is very difficult you know you should be at the end of the day of listening you should be exhausted right because you're not listening for words you're listening for meaning and the goal of listening is not to prove that you heard the goal of listening is that they feel heard right um and so you don't have to agree with everything and you don't have to like everything you have to take it in you can ask clarifying questions but remember they're going to take a risk to tell you something and if you receive it graciously they'll tell you more and more and more and you'll develop a relationship where honesty and truth becomes the currency if you're defensive or you attempt to correct or or dismiss what they say they'll shut down and they'll tell you what you want to hear or tell you nothing because that's the condition you created and so good listening sounds like this can you tell me other things in this business that you think that we can do better and it doesn't matter if they're right or wrong it's their experience and you don't have to agree we always say that if you have an emotional response if it makes you angry or upset it's probably true if you feel nothing about what they said then maybe they misunderstood but you can still take it all in write it down and say tell me more go on go on what else and that's basically your entire job what else go on and you'll walk away the list and you'll be like I knew these things are ready these things I didn't know these things it's just a bit of a fast that's okay everybody has that but you'll walk away with some information but most importantly they feel heard

Channel: Simon Sinek

Views: 91,070

Keywords: simon sinek, start with why, inspiration, motivation, leadership, career, inspire

Id: IXB0XCw_jnQ

Length: 2min 48sec (168 seconds)

Published: Wed Jun 14 2023