How To Create A User Persona (Video Guide)

Hi I'm Cicely Rose a student advisor here at  CareerFoundry today I'm going to talk you through   a very important part of the design process user  personas first I'll explain exactly what a user   persona is then we'll look at why user personas  are necessary and how they help you design awesome   products I'll then show you how to define your  own user personas following a simple step by   step process by the end of this video you'll  understand the role that user personas play in   the UX design process and you'll have a method  you can follow to create your own ready let's   begin so what exactly is a user persona quite  simply a persona is a fictional but realistic   portrayal of a target user for your product each  persona represents an entire group or audience of   users as a UX designer you'll start the design  process by conducting user research building   empathy with your target users and identifying  exactly what they need from the product you're   designing a user persona embodies everything you  learn from the research phase user needs and goals   behavior patterns pain points and any noteworthy  user characteristics you'll present your persona   in a document like the example shown on the screen  right now you can include an image and a made-up   name together with fictional details that help to  build up your persona and make them feel real if   you're designing a holiday booking app for example  you might mention that your persona loves luxury   spa retreats but hates all-inclusive dining you  will also add demographic information based on   factual data gathered as part of your use of  research quotes from real users can also help   to paint a vivid picture of your target user now  we know what our persona is let's consider why   you need one in the first place UX design is all  about solving a real user problem but you can't   do that until you've established a clear problem  statement to write a meaningful problem statement   you first need to understand your use and their  needs whether you're developing an app a website   or a service it's crucial to understand who will  be using it a user persona clarifies exactly   who you're designing for it acts as a point of  reference throughout the entire process making   sure that every single feature or function  you design is done so with the user in mind   personas help with strategizing and making smart  design decisions they make real users memorable   for the product team helping to focus efforts  and build empathy a persona helps to answer the   following questions who is my ideal user or  customer what behavior patterns do my users   currently exhibit what are the needs and goals  of my users what issues and pain points do they   currently face within the given context so in a  nutshell user personas are crucial if you want   to design something that's useful desirable  and valuable to your target audience a solid   user persona is your Northstar guiding your design  decisions from start to finish not only that most   designers work in multidisciplinary teams where  it's important to communicate your findings from   the user research stage personas encompass  all the essential details about your users   presenting them in a memorable way that everyone  can understand not just designers so you must get   your personas right and I'm going to show you how  with introductions out of the way let's get stuck   into the persona defining process we've broken  it down into four simple steps and I'm going to   talk you through each one you'll have a fully  formed persona in no time before you can start   defining your user personas you'll need to have  conducted plenty of research your persona needs   to represent real human users after all so you  need to have gathered sufficient quantitative   and qualitative data you will organize all this  information into persona groups that represent   your ideal customers these persona groups will  then be consolidated into single user personas   and that's what we'll focus on shortly a word of  advice when dividing up your data into persona   groups remember to focus on the major needs  of the most important user group you can't   be everything to everyone so don't even try do  one thing and do it well in other words focus on   one specific user group and one significant pain  point so you've got your user groups and you're   ready to turn them into user personas open up a  blank word doc and let's get started the first   step in the process is to add a header to your  persona this includes a fictional name an image   and a quote that summarizes what matters most to  your persona in relation to your product so the   foundations of your persona might go something  like this named Savannah Rodriguez image this   cheerful looking stock lady summary quote take me  to undiscovered holiday destinations away from the   tourist traps this first step might seem simple  but these features ensure that your persona is   memorable keeping the design team focused on who  they're designing for now we're going to add some   factual detail to your persona we're going to  add a demographic profile demographic details   are based on user research and the demographic  profile of your persona can be divided into four   main sections personal background professional  background user environment and psychographics   the personal background section includes details  such as age gender education persona group and   family status so if Savannah's personal  background might look something like this   Savannah 52 years old divorced mother of two  has a master's degree in chemistry professional   background includes details such as professional  occupation income level and work experience here   we might add that Savannah works full-time at a  pharmaceuticals company and earns around 65,000   per year next you'll add details regarding the  user environment the user environment represents   the physical social and technological context of  the user the purpose of this section is to answer   questions such as what technological devices do  users have access to do they spend most of their   time in a corporate office or at home how often  do we collaborate with others so Savannah's user   environment could be in her office mostly on a  laptop but also on her iPad when commuting to   and from work then we come to the psychographic  section this is where you're linked with details   such as the users attitudes interests motivations  and pain points creating a psychographic profile   enables you to better understand why your user  behaves in a certain way including why they use   your product let's continue to imagine you're  designing a holiday booking app some useful   psychographic information to include in your  user persona could be Savannah enjoys luxurious   pirate Ruiz hates tourist traps appreciates an  element of exclusivity enjoys trying open tech   local cuisine prefers to travel alone or with one  other person tends to favor quality over economy   can you see how your user persona is starting to  come to life creating a demographic profile adds   a layer of realism to your persona which makes  it easier to fill that all-important empathy   when designing for their needs the next step in  the process is to add some information about the   users end goals the end goal is the motivating  factor that inspires action and focuses on what   the users want or need to accomplish when using  your product so in Savannah's case her end goal   when using your holiday booking app is to discover  and book luxurious off-the-beaten-track holiday   destinations the fourth and final step when  defining a user persona is to add a scenario the   scenario is the day in the life narrative that  describes how your persona would interact with   your product in a particular context to achieve  their end goal when writing a scenario define   when where and how the narrative takes place and  write it from the personas perspective for example   Savannah's scenario could start off like this at  least once a year I like to go away on a luxury   holiday I tried to discover places I've never  been to before and to stick to destinations that   aren't yet overrun with tourists I work full  time so I don't have that much time to browse   and book each individual element of my holiday  ideally I'll find some kind of package deal that   comes with local restaurant recommendations  so there you have it your kickstart guide   to defining a user persona when creating user  personas remember to focus on the context of   the product you're designing while you do want to  build up a realistic character there's no need to   include pointless details that won't influence  the final design if you're designing a holiday   booking app it doesn't make sense to include  information on Savannah's favorite TV programs   or what football team she supports so only include  details that serve a design purpose if you enjoyed   this video don't forget to subscribe to our  YouTube channel and remember you'll find loads   more information over on the CareerFoundry  blog thanks for watching see you next time

Channel: CareerFoundry

Views: 250,233

Keywords: How to Create a User Persona, UX Persona, how to create a ux persona, how to create a design persona, design persona, user persona, user scenario, user goals, user persona in ux

Id: DvV7ZcRVQ4g

Length: 9min 6sec (546 seconds)

Published: Tue Feb 26 2019