How Jeni's Splendid Ice Cream Is Taking Over One Scoop At A Time

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When I was 10 years old, I was running by my grandmother. She was standing in the kitchen stirring a pot and I was over at her house a lot. She stopped me in my tracks and she said, "Jeni, you're so lucky because you can be whatever you want to be. You can be a doctor, you can be a lawyer, you can be an astronaut. It wasn't like that for me. You know, you're really lucky." And I was like, "Thanks, Grandma!" And I just darted off. But I remember, when I ran out the door to go outside, in that moment, I thought, "Well, if that's true, then I'll be an ice cream maker." I started making ice cream when I was studying art at Ohio State University and I figured out that ice cream is like this perfect canvas for telling stories and scent and flavor sort of blooms in ice cream. We had a chocolate merchant and a spice merchant and all sorts of incredible ingredients — wines, cheeses — that I got to play with for four years, I was open for four years. Closed that business and then opened Jeni's back in the same market in 2002, and the rest is history. There's one called Bangkok Peanut. That was inspired by a Thai woman in the North Market. And it's coconut milk and peanut and cayenne. That was one of my early flavors and it's still one of our most popular to this day. I mean, that's going on, I don't know, going on 25 years, I guess. Oh, my first, first, first flavors were, I mean, Salty Caramel, which I learned from a French chef that I had worked for just prior to opening my first shop in 1996. And people would drive in from the surrounding states to get it. Wildberry Lavender, which is a flavor that we still have that I've been making since then. Chocolate was an interesting one because I had to work really hard on chocolate. Chocolate will dry out the ice cream if you add a lot to it. So a lot of ice cream makers struggle with making a really dark chocolate that's actually super full-flavored. So I worked on that for many years and finally figured that one out. I actually don't love the idea that our ice cream is expensive. I just think that our ice cream is what it needs to be. If we want this kind of ice cream, we have to pay people who make, grow, produce the ingredients for it. And it's really the only way to get it. It really is about is it worth it and is it better? And can you taste all the nuances? And is the cream lush and creamy, and is it everything you ever hoped for? Then, I think it's worth it. And I think that's what people are after. Starting in Columbus, Ohio was just one of the best things that we could have done. If I'd had to start on High Street or whatever, I just wouldn't have been able to make rent. I had a lot to learn, I had to learn about all that stuff, but also because we have access, of course, to agriculture and all the ingredients we could ever use. But then the other thing is we can ship from Columbus, Ohio. It's within a day's drive of like 60% of the population of North America. I've never, first of all, met a farmer who doesn't want to grow or even involve some of the neighboring farms, and we're nowhere near the place yet where we need to worry about when we're going to run out of like farms who will grow strawberries for us. We're not even close to that. We love working directly with our farmers. We have a whole team of people at Jeni's whose job it is just to keep these relationships going. We celebrate them. We love them, whether it's a goat cheese maker from Cleveland, Ohio or our whiskey distiller right down the street from us or our growers or our dairy families. So, I think that's just why we exist as a company first. And so we do that first. And it's true of our own team as well, taking care of those people first so that we can take care of everybody else. People are drawn to our ice creams because, people — and I'm the same way, and I've worked the counter for so many years — sort of see themselves in their flavors, you know? So, if you're a chocolate person, or a whiskey-nut person or a tart-sherbet kind of person, it's like a reflection of you. So it's really fun to come to Jeni's and to taste all the flavors, even if you end up with your old standby, because that's just like your flavor, which we know that's what you're doing. But ice cream is very personal for people.
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Channel: CNBC Make It
Views: 626,890
Rating: undefined out of 5
Keywords: CNBC Make It, Make It, CNBC, How To Make It, Entrepreneurs, Starting A Small Business, Business Success, Small Businesses, Finance Tips, Career Tips, Work Hacks, Lifehacks, Money Management, Career Management, Managing Business, jenis ice cream, best ice cream, how to start a business, how ice cream is made
Id: dHg6Y-Wg6Fw
Channel Id: undefined
Length: 5min 11sec (311 seconds)
Published: Sun Jul 21 2019
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