Hotel Hell - Cambridge Hotel - S1E3

I've spent the last decade tackling struggling restaurants yes growing their business John income burger in their feed a round turn but now I'm taking on an even bigger set of problems I'm checking in to hotel help my jaw off my head is spinning I'm going to be staying in America's worth hotels so you don't have to unless they've been here which anything like this is the matter of color late five meaning there's early go tell your shower [Music] let me out tonight I'll be trying to bring a haunted hotel back to life there's a little girl who supposedly haunts the hotel the hotel ex-military owner I'm the owner I'll stay that how we're going to do it from the hotel like a dictatorship on you like a little around here yeah but he's what can I say the marriage in crisis and rescuing herself on the brink of disaster we're going to make it go we're going to shut it up sell the place sell it because this is madness [Music] [Applause] you see the [Applause] this is the historic Cambridge Hotel in upstate New York it's set in stunning countryside a few hours drive from Manhattan so hotel has 16 bedrooms and a large restaurant and has added doors open for almost 150 years welcome to the commercial hell ex-military man and local lawyer John M Hoff persuaded his family to help him by herself in 2007 I remember sitting in my hot tub smoking a cigar drinking bourbon and life was good and I wanted to take my wife someplace nice for better so I said to her why don't we buy the Cambridge hotel and then we'd have a place to go he must have hit me at a weak moment because I said sure with zero hospitality experience between them return of a 2010 I don't know the numbers the hotel currently Falls shockingly short of get expectation its Jing Zhi and there's hair all into here all the pillows be nice if we had a remote control there's just gobs of hair we've had remote control since when the seven deep on that sleep in hand which anyone when I bought the hotel I didn't intend to be a hands-on owner but I am always at the hotel doing something one person has to be in charge eighty four emails seventies and John job is a control freak how we doing on that chicken hats working hard we can do better chef we're at a murder with this venture there's a lot of restrictions to it our budgets very tight the creativity is kind of gone out the window right of all the rooms clear yeah all the rooms coming in I am currently the general manager there's no but John takes away my control I have no control but General John handle approach isn't working nobody wants to stay and the hotel is losing thousands of dollars every month john wants to put every penny that we have into this hotel and that is something i am no longer willing to do we are seven hundred fifty thousand dollars in debt but failure is not an option and I don't intend to fail hotel unless I can fix things and fast stolen Tina lose their business and their home if Gordon Ramsay can't fix us who the hell else can Wow the real sense of grandeur definitely some history here Henry said 12 B covers 1885 home of high limos I've been across America I did not realize it came from here morning good morning welcome to the Kingford hotel Golden's and your first name sorry my name is Brittany I'm the manager I have you on route 117 that is $105 a weekday and 135 dollars on weekends Richard I think Gordon first empresa de novo gel is going to be what's the least people doing the Cambridge you tell a lie please yeah yeah advise you me no rest in peace is the ghosts that have lived here we are haunted oh c'mon there's a little girl who supposedly haunts the hotel Alice oh my good John she looks like something I have the exit is she was four years old in 1913 what you doing I believe in ghosts at the hotel I absolutely believe in them and I love the stairs it retreats usual and Oh God let me honest no I don't know who they are they been here this place is littered with freaky pictures what's up stand there that is our third floor why is that bug talk because it is not accessible forget what I saw well that's where people say they are if he goes up on the third floor she is going to freak out this is your room so Mike Josh lucky how look at the wallpaper what's the host of Helen was just there so there's no handcuffs no okay so so it's not a sex thing really weird things to have in the bed I know welcome to became this hotel thank you I am NOT gonna forget this day in a hurry horrible little rough and nasty holes and the bed to them sit the base honestly I've seen better linen inside hospitals homes my bedroom is dated and uncomfortable how could anyone think this was good enough for paying customers bye bye come on meet the owners yes I'll be right back for the owners [Music] Gordon this is Tina and John in LA nice enjoy let's meet you sir John Lila's good to you both client maybe when you drive up and even put a statue of the building yes sir isn't it beautiful it's coming until we get inside retail experience prior to this what was very very little and you have no none none so year one what was the profit we lost about three hundred and fifty thousand dollars to first year year to two hundred and fifty Cardinal profit loss loss so we're in for six hundred thousand dollars within 24 months of business who's funding this well my mom and dad have put in several hundred thousand dollars Wow our children our children your children yes yeah Shea has put about $25,000 on credit cards Shea is your the oldest daughter than your oldest daughter priceless chefs significant other okay and so my youngest daughter just learner's $10,000 a youngest daughter she's in college was your house on the line next yes it is up for sale we would live here we would move on to the third floor where'd you draw the line say stop this is not working you're standing there like power cop very confident very happy and like nothing's gone wrong but take your money from your daughter that hasn't even started I want for half on the part of her career I believed that we would be able to turn it around another charm so your parents money your family's money your daughter's money I do have a positive attitude there's a difference between sounding positive and sounding full of crap he doesn't know me and he doesn't know the situation I'm a military guy I'm not gonna take Chef Ramsay I've just met the owners of a struggling Cambridge hotel and discovered they've borrowed money from their kids to stay open I do have a positive attitude there's a difference between sounding positive and sounding full of crap unbelievable here how do you manage I don't know how I manage and I was very close to running away several times Wow seriously unreal thank you I've been frustrated for years with him not listening to me when somebody doesn't listen to you for a while you just give up what does that have John Joe seventies wife and potential gets the way I need to watch the general in action [Music] all you do the Hoover welcome majesty so out of the owner walking through the Hoover are you joining us for a sleepover or you joining us again chairman Kim's return there help you John Key's himself constantly busy but he's busy doing all the wrong things it's nonstop fussing and fidgeting is killing the hotel's atmosphere the tables in the bomber I between what I've got an earring feeling the food's going to be filthy only one way to find out hello there for you good my name is Philip I'll be your server good thank you I'm a little nervous just visit so much this is war if you miss well the soup du jour today is a vegetarian lentil vegetarian lentils yep I wonder super jewelry yesterday it was after the vegetarian - super be today actually it's longer than two days I'll go for the pork and beans duck complete and Pilar Mose okay okay I think we're done okay thank you thank you very much chef's orders up great thank you get him going brothers get them going I think that Gordon is going to love the food the chef rich is great we put our excellent food seashell laughs example this is the pork and beans Harley Mackel [Music] calling me both you yes just touch them again please I know I can see where we got our IP on the front of the reception so to medium rare is right scooter talk them in the oven please chef I scored in the middle tom is a sous vide products with cooked to order it hitpoints me a little bit that we are boiling bags putting stuff in the microwave I wish we could actually cook with fresh or fooling duck confit and chef said the bargain bin was a sous-vide product and it's cooked to order sous-vide I would put in fact yes they're frozen frozen yes and this place is frozen I think that's a sous-vide product as well we have anything that is homemade are the apple pies made here the apple pies are made here okay anyhow it is earthly sure thank you so far everything has been terrible surely the hotel signature dish is going to be better house yeah I anymore I'm sorry but this is our mo I'm Tyler most baby come without loud motor should be really mad okay Wow [Music] hello mode accordance so this is it this is the at Islam ILM of please city roasting the center there's a big mouth noise it has the apples at all if there's one thing i was expecting with a dicen a papaya now of course i need to find out who is responsible for terrible food here hello if Chef Ramsay criticizes chefs food where is the word chef I think which will blow up because rich does take things personally I don't know where to start to be honest what is going on well tell me what should what you don't like can you be a little bit more constructive shall we start from the pork and beans so coals it's a Silvia promise you don't even cook that no sweet man and can you cook yes so why buy that in price you buy a store-bought frozen piece of pork boiled in a bag and serve it to me stone cold the center you know even cooking so you're just too lazy to do it that's not sure I am lovely this menu could be run now without you being here yes where I designed it is way designed it so you are lady that I'm not only it's gonna cause me lays in one more time it could cause a problem might be going back to Britain in a body bag I just painted the food at the Cambridge Hotel and it was awful I think it's because the chef is lazy but he's adamant he's not that menu stinks of laziness on our way I'm here 80 90 hours a week yeah you can't call yourself an executive chef come on do you know it's store-bought and it why would you employ a chef at 2/3 the menu is store-bought I think Gordon believe that I'm incompetent in running a hotel but what I'm doing is right your hotel became famous for this apple pie right and this is the dish that is trying to stop your house being put up for sale to keep this place kebab just up what I'm trying to say is there are so many faiths it's wrong I could cry I could seriously Titanic right here and look at the apples look the apples are raw like as baked I could scream when I see that and it isn't inventive hair and it failed with the restaurants across the globe that have copied what you originated am any idea how lucky you are and the results for that soggy undercooked soaking wet I never could wear a new face I'm struggling to understand what's going on here I need to hear a woman's perspective John is smart in what he does as a lawyer he's awesome here I can't get it in his head but between the two of them they're about to take your found Kim and John go back and forth when I get suggestions is pretty much you know up and then it's pushed aside and then John is make a decision you're proud to lose your house I know and he says we are going until I haven't got another penny to put in it exam a rule of business before no no and he's never done anything in his life but be a lawyer and the soldier that is in him have won lots of battles but he's losing this for let me tell you finally a stranger is seeing what I've been seeing and I'm hoping that John is going to take something from this and either we're going to make it go we're going to shut it up I've seen about as much as I can stand at this hotel the outdated rooms so cheap linens and the prepackaged food how are things got this bad I've got to get some answers what's wrong with this place and who's to blame promise here is that we have to ask to do something we're not allowed to make a decision when I damage eneral manager executive chef we have to run everything handling the car make sure everything we have never chosen a lawyer and the wardrobes work someone that does know how to run a aah let alone hotel but he took over more control that's when I put up my hands okay you are on it you run it it's soulless is listen antiques are broken it's got horrendous pictures all over the place disgusting rooms prove that comes out of a bag and I don't control any of that stuff I'm not making the fishes I told rich that I thought we should cut our food cost have you got the respect from the owners to do your job properly yes or no now I have energy talk I definitely do not make the decisions that I think I should be able to them as she's telling you that and that's what the problem is it's not ghosts John they're scaring the regulars away it's you a chef needs to be a chef and the general manager needs the general manage I'm not a micromanager when we first started this place and that the ideas I had we're all shot shot down that's the kind of stuff now is coming out you've handicap the chef the gentleman is dysfunctional and you're calling my shop and that corner sir you're a lethal weapon you you may think that no I don't think about know that not just heard from your wife do general manager your share then I'm controlling I'm will control you like a little around here if you don't stop doing what you're doing you'll lose your family I finally got to the truth at the Cambridge Hotel you like a little around here the place is thinking because John the owners meddling ways have made everyone's jobs impossible I'm not a micromanager they're not puppets now your team if you don't stop doing what you're doing you'll lose your family and in the business work it out Your Honor I'm going to Beth goodnight this is all stuff that I've been trying to get across to John for 20 years hmm what's the matter seriously yeah what's the matter get right up I've had it I have had it I'm feeling squashed and I'll have to feel that one anymore I'm not going to feel that way bedtime and I'm not looking forward to sleeping therefore tearoom I'm in a scene first illusion loner whose staff are so desperate to their jobs and now I sleep in this [Music] [Applause] [Applause] I had to sleep at night and believe me it wasn't a ghost that kept me awake it was something far more frightening time to give John and Tina a wake-up call absolutely hi these are the guests I've been staying hotel I've asked them in maramures Moines to help you understand how difficult for guests actually stay here - Dahlia first I took shower this morning and used what I thought was a clean towel and there was hair isn't a soft was actually very uncomfortable yeah we left our room at night couldn't lock on or so we had to leave our hotel door unlocked handle ha how many of you would return here wait anyone not much of a nice day here John and Tina are you aware of so many problems inside these rooms some of them we are working on some of them yeah or I'm more pissed off about than anything except last night I went downstairs in fact let me show you is easier to do this way I forgot my toothbrush I went down to the car and I cannot believe this just watch carefully all right outside so step down the stairs for a sudden damn I've got myself out with a low key to get back in the bloody front door is not locked at night now now there's no night porter there's no security and then shock horror I went behind the reception day and every one of your keys is hanging replicated in the pigeon box [Music] duplicate key for every room credit card details personal cell numbers it's all there why is the door not not there is no good reason to go we have a lasted a long time know about two years in this community you have eight major burglars with the last 12 months three registered sex offenders locally in this community I mean how does that make you feel that we were sleeping in this hotel last night and eating every one of us and wasn't vulnerable because that's not your irresponsible thank you thank you thank you can you stay here with me and lady in general thank you John and Tina have broken the first law of hospitality to keep your guests safe John so busy interfering with other people's jobs he's lost sight of what really matters I'm not joking around on the burglaries oh I face a phone I know I know your reputation to be over in seconds and one instant in this hotel because you're not going to walk around this town as a prosecutor a cheap lawyer and then being responsible for a tears rape taken in place inside here wake up you're running a business not a courtroom and they're here for an experience what of Benton sell the place because you're not fit to run it sell it so this is madness sell it I keep your house [Music] [Music] I've just discovered that John has lost sight of the big picture had a hotel the bloody front door is not locked at night and his incompetence is causing the guests safety in jeopardy if John doesn't change it interfering ways he and Tina will lose their home and be forced to live in the hotels top floor it's time to find out what is like up there [Music] hello anyone there hello who in the hell this media so tell her my god I'm to a hand this place is genuinely disturbing it's freaky that top floors no place to live but I've got a plan if I brought John to see how different things could be here maybe you'll get the message so I'm going to need Brittany's help if we can prove to John and Tina if you take charge and you hold those reins but you can make money with this hotel trust me they back off and you step up the rule okay Jubilee okay I'm hoping to prove to John that it can be busy it can be fun here tonight we are serving we are doing a bar night oh my god this is terrible we're not a rowdy kid doing shots going crazy bar as a party party party we're going to do drink specials looking at people in the room a ladies night tonight have to pack the place Thanks hi this is the first step to change as last-minute preparations take place in the bar in the kitchen there's a new energy in the hotel business yet Ritchie's chance to prove you can cook with fresh ingredients nothing out of about please no preheating or pressure off that great bridge is your responsibility to teach these guys how to choke that's all about to reheat if they're right - yeah so you just thought a collar our good man Green Party to be a chef Lee I had relative everywhere pushed me to join a koala nary field because I wasn't physically able to do any other things like shortens up yes pretty disability I've had two heart surgeries and two back surgeries how are you thank you they're yummy far as a big asset they have to be taught proper you happy that's incredible so what you want to be when you grow up I would like to have my own bakery and I'll be a professional that give pastry chef Wow or write a role Brittany have gotten the word house so she's in Charleston all right some people are into Hotel [Music] lady's name is going really well tonight there's a mixed crowd of Ages here and everyone hanging out together and having fun what could help nothing get out I'm not going great but I don't think John quite understand how important knife of his now because I don't think that I get the message John I want to show you something come with me [Music] I think suits me every time I come in here here's the situation downstairs currently is a bus and I got put together by your general manager greatly that's her vision but if you carry on running the Cambridge the way you have been this is what you can have this is what you're definitely this on your own so staff it sort of enjoy sir Anna how can we get you when I'm ready all right so long he has no clue and I'm thinking when he comes back up and can ask me what I learned I'm going to say oh I really didn't learn anything block damn it I love John the hotel interfering owner on the top floor you need to demonstrate how well that we tell can run without him I'm not happy sitting there waiting because I know my guests are downstairs having a party and I kind of felt that I needed to be downstairs before he wants me to sit up here and think that he's all right about all their stuff and dammit he's wrong about me being a control freak with 19 19 full swing chef Elsa and Jonathan the door to shank arrived adjoining the place I think she's mine our channels are getting food to join I said follow me Thank You Heidi I will again see you that for your mother and for their house I can't get treated your father I asked if you have spared just sit and ponder and think that this is your future then you think he's ready to change by all means bring him down and if he's not I don't care keep him out there and keep him up there [Music] his house efficient what's going on just up here sitting down and we waiting evil retro service I think the point was to try and visualize what could potentially be the future oh no I've been doing a lot of thinking okay do a lot of things I thought my role was about the same all along I feel like it's changed a lot and I think a lot of it is [Music] a fear of trusting you don't have to be here all the time when was the last time you sat down at home and had a dinner with mom you know yeah I feel guilty when I'm back here do you know what's going on downstairs no it's awesome there is a restaurant full of people that are thoroughly enjoying themselves it's hoppin and it's working without you yeah yeah I'm getting it okay I mean I'm it's going to be tough for me to back off of the working I think it's important for you I think it's important for you and Mom you're making a good point Shay I think you would be able to spend more time with your granddaughter sorry about that it's possible you don't want this to be your future you don't want to live here no I don't you have to commit to change yeah yeah all right I understand if mom will put up with me being home work well again I love you to shake I pity I've just now realized my control is what dread is dragging the hotel now now I need to make a change in order for my personal life to improve and my business to get them wrong tonight has been a real success seeing Brittany in charge and rich cooking fresh food gives me real hope but it's done capable of letting go my goodness it feels weird it's sounding too quiet now right well done by the bar well done in the kitchen scooter well done ladies great I mean you can get a theater bar within 20 minutes that's how it should be how much do you take Thunder $1,400 in two hours $1,400 in two hours we made more than the last four Wednesday's or for Thursday's combined job you spend the majority night upstairs how was your night it was in a very good night actually no way my daughter Shay opened my eyes little things I'm here every night because I feel that I need to be here that that is my role of the owner to wave the flag as a military term but when I when it came from Shay as she fitted her dad I know how hard you work and I promised I wasn't going to clear up and this all happened without me you trust your subordinates as a commander the most important person you have are your NCOs and chef and Brittany are my NCOs I can't tell you how good is the head huh cuz you're a tough nut to crack [Music] we have got one hell of a day tomorrow but I need everybody everybody had their best and good job well done every January night [Music] were they I'm hoping that John is finally got a message but is all lawyer crap tomorrow definitely find it [Music] Oh coming up I dragged the Kangas your turn into the 21st century on the hotel staff get some shocking news [Music] my design team worked all night to bring the hotel into the 21st century and now it's time to reveal then you came as your tell to the staff good morning good morning John how you feeling I can't wait to see what you've done in there right you ready to go in yeah the only way we get in is with this I change okay let's go the door is locked so your guests can sleep safe and sound have a good day right come upstairs I'm hoping do you love my room I think it's absolutely gorgeous oh my God look at the world taking the carpet out and putting that flooring in absolutely transformed it the wallpaper was expensive in order to enhance that we work with it so we've got the back drapes above that we have this amazing new floor perfect furniture that fits the room we upgraded every room with brand-new linen and towels $75,000 worth of Linens thanks our friends are the online retailers the company thought oh my god we could have never afforded that that is so wonderful I feel like kind of like a kid that comes down Christmas morning and there's so many things under the tree that you're in overload I can't really comprehend everything yet I mean I'm just kind of looking at him wow there's one more room oh my god if I could take it Wow [Music] Wow I can't wait to actually show a guest upstairs to a room I love it I love it I love it I'm there's one more little thing I want to show you downstairs come with me please in the 1890s the Cambridge hotel gave birth to world-famous Pilar mode and I think that dish can put the hotel back on the master day something I thought was a huge missed opportunity I've been working on an amazing very special apple pie recipe not only gives you that you own then it becomes a best apple pie in America and on the back of that we transformed this room through here to the Alamo room completely morning everybody how are we we can sell our own pie that's homemade that Gordon is giving us his recipe for oh my god it's Hotel invented pilum oh and the ice cream is made fresh here for the venue ice cream maker and it mostly sauce cream I can't wait to try it you know with me please I enjoy the I could buy a nice Athena please come to DC full pilum Oh dig in dig in go go if anybody wants this you better get on it oh my gosh on the world-famous cambridge hotel apple pie a la mode that is the best crust i have ever had on a pike welcome to the camera hotel we now have the best apple pie lamode in i say the world for a big size cheers what do you think but I'm shy deshaun be happy let alone this oh my don't you have said buddy what's the matter laughs oh good I'm happy too as well we know that okay thank you seeing how mighty James hotel is very little bit I can feel a chance I'm a lot more inspired right now I feel I could accomplish anything in the kitchen I am proud now there's a new pride in me to say the dryer work time to go I never thought I'd say this but I'm actually quite sad to leave this place because no longer is John in denial you can now stand back and watch his team run the Cambridge properly [Music] as I'm getting ready to leave to get us started arrive at the new hotel from blubbery area and the biggest change of all is not the new decor it's the fact the guests are loving it at the Cambridge this is beautiful the restaurant is average burger with the pork belly and guests are enjoying the new hundred men you gotta put together with chef rich and you better save room for the pike it's totally different and the hotel's sticking to this pie lamode is a big hit we're driving great bugs in that I mean it's electric and it's the sound of the new Cambridge hotel money hope now they keep it up and keep those customers excited because like that is phenomenal good Michael I think tonight went incredibly well that the fact that I could stay and sit with Shay and Addison and long it was really really nice Wow to see you smiling it's incredible you know that you like this place up but I don't what you're living here no I don't want over here I do not want your living I don't live here okay tell him that I'm not living here I hear you give Mojave Desert he hasn't interfere tonight when you sit down and spend time with your Grendel's had a black yeah my job is done let me tell you no longer our IP okay of the Cambridge had a bright future long live the Cambridge right gamma died before Gordon came I didn't know where to go anymore with the hotel and getting Gordon here and having him show us what the problem was now I can see that the things can be fixed I'll tell you okay : Powell says optimism is a force multiplier I'm optimistic say optimistic don't get to vote okay okay look after yourself well thank you very much that they together thank you thank you thank you before we leave this place there's one more person I want to talk to Lana big man so you got three more years left the college right enough for okay hear me out okay all you keep in touch with me okay leave my email address because I want to find out those next four years of college personally and help you okay do for you and keep that dream alive one day of owning your bakery and then when your bakery is open all I want back to the local bread okay it's pretty unbelievable that you is going to be able to finance what four years of school well done good job being give the water problem yeah weight in a score and came after that big war for bread you have an amazing pair of hands and a lovely smile don't stop okay can't help you if you spell that college you won't though I know you won't Boulder thank you projects when I go to school I'm going to push myself 200 times harder I'm gonna show Corinne what I can do and how fast I can do goodnight thank you follow through so much together thank you well done thank you good job awesome guys you deserve it definitely we put a place whenever I see Ellen mode [Music] you on the tattoo TV dated

Channel: Nick Hogan

Views: 2,851,872

Rating: 4.868897 out of 5

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Id: 8ov1aXzRzU8

Length: 43min 4sec (2584 seconds)

Published: Thu Jul 06 2017