Heartless Mechanic | (Previous Owner) of Gryphon Engineering (Now Under NEW Management)

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hello I'm Cameron Williams welcome to a Current Affair now when you put your car in for repairs it never crosses your mind that the bill could end up being more than the car is worth reporter Chris Allen joins us live and Chris this is a car owners nightmare sure is cam or Malcom Skelton wanted to do was replace the engine in his Land Cruiser which is the same model as this one he says he chose a mechanic he'd used before and they agreed on a price but now that the works done Malcolm says he's been told it's going to cost him three times as much and he can't afford it we're still because his car is now locked up at the repairers workshop Malcolm says he can no longer look after his wife who is disabled so we took Malcolm back to the workshop to see what they had to say well this gentleman has a ninja late wife and a very sick Simon you're telling me you don't care about me unfair does not cover with this is how you gonna help out quit scar yep yeah well thank you well what kind of heart is business to treat someone like this so how would you describe the way he's handle itself here unprofessional words don't describe what has happened this doesn't happen but it has you've nothing decided now poof what about this is the kind of thing that you see on a counterfeit you don't this doesn't happen to me this yeah unfortunately it did I'm a fool I'm a fool for believing I'm a fool for trusting Malcolm Skelton says he should never have trusted mechanic Graham Griffin when he told him how much it would cost to replace the engine in Malcolm's car somehow What did he say was going to cost originally $8,000 $8,000 all done yep and you accepted that I accept it yeah I accepted the process except um he's done work for you before I trust him Mal's in a sticky situation unfortunately he didn't get a quote upfront which would say what work was to be done and what outcome he should expect Joe you chuckle oh is from handle my complaint a consumer group which helps people sort out a mess like this one definitely you need to get a written quote which itemizes everything that's going to be paid for and what outcome you expect at the end of the day well did you give him a written quote in the beginning why not while mal didn't ask mr. Griffin certainly didn't offer a written quote and before long mal knew he was in trouble after about two or three weeks he founds me up and he says can you come in we need to talk about the belt when I'm like what do you mean when you talk about the bill and he's gone it's gone up and I turned him to go on the phone go what do you mean it's going up he's gone it's gone up quite a bit you need to come in sure has it's now doubled to sixteen thousand one hundred and eighty eight dollars and I turned to him and I tell him that my budgets grown I'm done that we're gonna have to work out a payment plan because there was no more money but it gets worse going to be exciter did another another one which is over $23,000 now what was your reaction when you got that numb I mean the as I said it was complete shock either he was joking so the bill has now traveled to twenty three thousand four hundred and eighteen dollars he says you told him it was going to be eight thousand now it's twenty three and a half thousand how does that happen that is correct my cue I asked you how much you sir I wouldn't be doing this if I didn't think I was obvious what they should be doing is giving you a written quote particularly for something as expensive as this and then if they need to go over and above the agreed amount they need to contact you and get your confirmation that the work can go ahead but you would never agree to it if your dad was gonna cost this much at sixteen I would have told him to hold off for a few months at twenty thousand I was out sixteen dippers there was no money left I was negative what I allowed what makes this situation even more heartbreaking is that mal son jared has a life-threatening heart condition and his wife Sarah is confined to a wheelchair with a terminal illness and Sara relies on mal having wheels to help her it's hard simple getting on the Pam Tauscher just made life a lot harder eight weeks you've been without a car without a car and this job was a two-bit job his words too weak you go to his website jobs done on quote on time all the time that's on his front page of its website not only has it cost three times as much as he told you it's taken four times as long again disappointed dr richard chris allen from a Current Affair just wondering if I could ask you some questions about the build you've given Balcom for his to replace his engine which is why we took now back to the repair shop well this gentleman has an interlude while very sick Simon you're telling me you don't care about me and when you said to Graham that you know the family suffering obviously because you haven't been able to look after Sarah and do all these things you normally do what does he say I've said this to him many times it's it's money he will not release the car until I pay him in full thank you well what are the partners businessmen treat someone like this well mr. Griffin refuses to talk to us earlier when recorded on hidden camera he tells Malcolm there must have been a communication problem over the price I thought would have been off my yo-yo and he tells now he's paying for a lot of extras look at all the extras you got and this the price of the extras is over 10 grand at real oper mal also says without his car it's difficult to work and keep up an income and all up how much do you think this has cost you all up including loss of business 50:16 could be seventy thousand in our situation there's been a complete communication breakdown we asked troubleshooter Joe you chuckle oh to try and help mal I think that this this matter now needs to go to an impartial third party to make the decision and that's what our courts are there for all mal wants is his car back so he can look after his family and work out what he can pay but mr. Griffin certainly isn't about to hand it back you've nothing decided now cous what about Malcolm clearly he doesn't care nah this is I would have expected this this is what I would have expected perhaps someone out there watching can lend a card to mr. Skelton who has applied for an urgent hearing before a Queensland complaints tribunal meanwhile mr. Griffin's lawyers say he has made no demands over what he claims he's owed

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Channel: PureInsanityOfficial

Views: 183,200

Rating: 4.6433473 out of 5

Keywords: Heartless mechanic, A Current Affair, A Current Affair (TV Program), 24/04/2014, Mechanic (Occupation), http://www.gryphonengineering.com.au/, Gryphon Engineering, Cairns (City/Town/Village), mechanic in Cairns, Mechanics in Cairns, Gryphon Engineering Pty Ltd, Shop 2/ 130 Scott St Bungalow QLD 4870, (07) 4031 3447

Id: uFCsmDOKaus

Channel Id: undefined

Length: 7min 13sec (433 seconds)

Published: Thu Apr 24 2014

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