ONE HOUR, THOSE TRAVELERS MAKING THEIR WAY THROUGH SEVEN COUNTRIES TO FINALLY MEET UP WITH THE SHIP DAYS LATER.>> Reporter: TONIGHT, A DREAM VACATION TURNED INTO A NIGHTMARE. A GROUP OF CRUISE PASSENGERS INCLUDING SOME WHO WERE ELDERLY AND ONE WHO WAS PREGNANT STRANDED ON A REMOTE ISLAND OFF THE COAST OF AFRICA.>> THEY DIDN'T COME BACK TO GET US SO WE WERE STRANDED HERE.>> THE EIGHT PASSENGERS, SIX AMERICANS AND TWO AUSTRALIANS WERE ON THE ISLAND NATION WHERE THEY WENT ON A PRIVATE TOUR NOT ORGANIZED BY THE CRUISE LINE. JILL AND JAY CAMPBELL WERE AMONG THOSE WHO WERE STRANDED, THEY WERE SUPPOSED TO BE BACK ON THE SHIP BY 3:00, BUT THEY MISSED IT BY MORE THAN AN HOUR.>> WE WERE ON A TOUR OF THE ISLAND, THEY DIDN'T GET US BACK IN TIME.>> THE TOUR GUIDE ALERTED THE CREW AND THE COAST GUARD EVEN TRIED TO GET THE GROUP TO THE SHIP BUT THE CRUISE LINE WOULD NOT LET THEM ON BOARD. THE NORWEGIAN CRUISE LINE SAYING IN A STATEMENT, WHILE THIS IS A VERY UNFORTUNATE SITUATION, GUESTS ARE RESPONSIBLE FOR ENSURING THEY RETURN TO THE CHIP AT THE PUBLISHED TIME, WHICH IS COMMUNICATED BROADLY OVER THE SHIP'S INTERCOM, IN THE DAILY PRINT COMMUNICATION AND POSTED JUST BEFORE EXITING THE VESSEL.>> AFTER WHAT WE WITNESSED, WE TRULY BELIEVE THAT ALTHOUGH THERE IS A SET OF RULES, POLICIES THAT THE SHIP MAY HAVE FOLLOWED, THEY FOLLOWED THEM TOO RIGIDLY.>> THEY DELIVER THEIR PASSPORTS TO LOCAL OFFICIALS, BUT MANY IN THE GROUP SAY THEY WERE STILL LEFT WITHOUT THEIR MONEY, MEDICINE AND OTHER IMPORTANT DOCUMENTS, AS THEY SET OFF TO REJOIN THE CRUISE AT ANOTHER PORT STOP.>> VERY DIFFICULT PROCESS, YOU ARE DEALING WITH MULTIPLE LANGUAGES, YOU ARE DEALING WITH DIFFERENT CURRENCIES, CURRENCY EXCHANGES, FINDING SOMEBODY THAT EVEN HAS DOLLARS.>> THEY TRAVELED THROUGH SEVEN COUNTRIES IN 48 HOURS. BUT THE BOAT COULD NOT DOCK DUE TO THE WEATHER, AND THEY ARRIVED IN SENEGAL. DURING AN APPEARANCE ON THE TODAY SHOW, THEY SAID THEY WERE STARTING TO DOUBT CONTINUING THEIR JOURNEY. >> WE WERE CONSIDERING WHETHER OR NOT WE WERE GOING TO BOARD THE SHIP, WE BELIEVE THERE WAS A BASIC CARE THAT THEY HAD FORGOTTEN ABOUT.>> NORWEGIAN SAID ALL EIGHT PASSENGERS DID EVENTUALLY REBOARD THE SHIP AND SENT DESPITE THE SERIES OF UNFORTUNATE EVENTS, WE WILL BE REIMBURSING THESE EIGHT GUESTS FOR THEIR TRAVEL COSTS FROM GAMBIA. THIS ISN'T THE ONLY TIME CRUISE PASSENGERS HAVE FAILED TO RETURN FOR THEIR SCHEDULED TIME. THE STRICT BOARDING TIMES CAUSING SEVERAL RECENT VIRAL MOMENTS OF PASSENGERS RUSHING TO GET BACK ON BOARD. CREWS INDUSTRY EXPERTS SAY THERE ARE REAL REASONS WHY SHOULD HAVE TO KEEP A TIGHT SCHEDULE INCLUDING SAFETY REQUIREMENTS AND THE TIMING OF
