Day in the Life of a Japanese Casino Worker Pachinko

This is a day in the life of a Japanese casino worker This is Kento 27 years old living in Tokyo and this is how he gets ready for his day Unlike most Japanese he prefers to take a short shower in the morning to start his day So kento's job requires him to change into uniform when he arrives But despite this he prefers to wear a suit during his commute In fact, it's common for Japanese men to wear suits even though they will change into another uniform when they reach their workplace So today he has a bun which means early shift depending on the day he rotates with other staff between Early shift and night shift passive on he says though His company is careful to avoid scheduling a morning shift following a night shift on the previous day He lives about 15 minutes away from worth by train He decidedly lives in a relatively less crowded area mostly residential with some shops and restaurants Near the station so that he has direct train line access to Shinjuku Station The world's busiest train station with over three point six million people passing through daily It's usually more crowded with people at the station, but today is Saturday So there's far less commuters and salarymen, especially at this time So it's quite early this morning, but Kento's train should be arriving shortly here in Shinjuku So, how long did you sleep last night? He arrives at work, he stops at the convenience store to pick up his lunch. Oh He's paying via Phone app, which is relatively new in Japan as about 80 percent of transactions are still cash based So Kento works at Maruhan. One of the largest casino entertainment companies in Japan with 60 years of history and more than 23,000 employees Maruhan offers slot machines and pachinko which has become an integral part of Japanese culture Accounting for one-third of the Japanese entertainment and leisure market and don't worry. I'll explain pachinko a little bit later on in this video Before kendo clocks in he usually has a quick smoke at the smoking-room next to the main office In fact, Japan is well known for its open smoking culture compared to many Western countries But from April 2020 to pan completely bans indoor smoking except for designated smoking rooms like this one So once clocked in he had to change into his uniform Kento what are you doing? So he also needs to change into work shoes. I guess the man knows what he likes So the company actually dry cleans all the workers shirts at the end of each day So they look fresh and clean when they start work What's that? Damn you need to carry more tools with you? To complete his uniform. He wears a wireless headset in order to communicate with other staff throughout the day Is that a floor map? and since his picture's set aside He has the free roaming position today. So Kento just arrived at work. He's changed. He's ready to go now He has to go around and prepare the casino area. Let's see what he does So Kento works as a pachinko Parlor hall manager and his first task of the morning is to ensure that all the machines are working properly he checks to see if the balls are moving correctly if balls are not left over from the previous day and That a guidebook is set on the side of each machine. He does this one by one for each machine on the floor Next he must ensure that all of the floor signage is working properly So you need to clean outside too? And this is a line for customers waiting to enter so they can get their first pick of the machines the doors actually open at 10 a.m today, but Customers start lining up just before 9:00 Interestingly though the father who has a morning lottery to decide who gets to enter first and their choice of the machine So it's Kento's job to also organize the line. So that customers don't block pedestrians up walking through Like many traditional Japanese companies Kento's workplace starts a day with a morning meeting called Chorei But their morning meeting is a little more energetic than most as they perform Koedashi Which means they practice speaking clearly and loudly in proper language in unison because the pachinko Hall is a loud working Environment it's critical for the staff to be able to speak to customers and each other clearly at a high volume Now he gets a short break Each dorm or they okay, they appear in this together more. Come on tank. Okay, Jeana thought so myself honest or Your number one, how did you win? Wow, so, there's more than a thousand people lined up outside, I can't wait to see what happens when they all get in here Finally lottery time they have a special machine aptly called fortune for customers to draw tickets And again, it's kento's job to organize the people in line When the hall opens kendo focuses on greeting and welcoming each and every customer that enters Wow only a few minutes after opening The floor is filled with customers now He must walk around the floor to assist the customers if they have any questions or need help from here It appears that he's super close to the customer, but it's a necessary distance as the hall is extremely loud Yay, finally lunchtime so his lunch breaks are only 30 minutes long. So he needs to be quick to save time He usually eats convenience store food in the office today. He went with a curry bento, which actually looks pretty good As part of his job. He also has a bit of computer work He needs to verify the he keeps Hikitsugi, which is basically a daily record of events from the shift before him staff must report What happened during the shift with things like machines customers, etc and share it with the next shift So there isn't a break in their service quality. So while Kento is doing some work right there Let me kind of show you around and show you how this whole thing works So Maruhan has pachinko and slot machines slot machines are fairly universal So let me explain how to play pachinko pachinko is a type of Mechanical ball game resembling pinball but instead with many tiny balls and with the aim to drop the balls into a specific Pocket in the machine if one of the balls goes into the designated pocket called stato Staato Chakka it will initiate a slot machine like roll on the LCD screen if the numbers or patterns line up then it's A jackpot and then your winnings more balls will be dispensed in the bottom of the tray. So here's the interesting part The winnings can be used to claim various prizes like visa offered at the front desk but cannot be claimed for cash directly since Gambling is prohibited by Japanese law instead the winning sim be exchanged into gold chips then Outside at a neighboring TOC shop the gold chips can be exchanged for cash Oh and they even have an app which reports the usage history & winning statistics from the each machine Which is one of the reasons why many customers want to come and get their choice on the machine Now he's back in the hall and similar to the morning He attends to customers but as the machines get used by customers, he must ensure that each machine remains clean So he wipes out each machine and takes trash away from customers In Japanese customer service . There's an old saying Okyakusama wa Kamisama Which directly translated customers are God which basically means that even if the customers are saying something wrong? You still apologize while also being extremely polite and careful to never get in a customer's way. Oh. He found a ball on the floor. In this case. He usually gives it to the closest customer sitting down So when a customer continues to win They eventually run out of space for their winnings whether that happens. Ken does job is to create more space for them He uses this special cart to store the balls or metals, which is locked up. So no one steals it. Oh I guess the customer has taken a meal break. So during this time Kento turns off the machine so that other customers can't use it This is a coin counter for the slot machines He's also responsible for helping clean the toilets Now he gets another short break so how many breaks to get in a day So, what are you doing now? So he does this several times a day looking for data errors and potential fraud if he discovers a problem He immediately notifies the floor staff to resolve the issue ensuring that customers have an enjoyable experience Oh There's number one. He's working on something. What are you doing right now? Now he's reviewing the security camera footage Apparently the system can register customers who steal be a face-recognition The system can even detect these customers despite covering up with hats or masks So as part of being the hall manager tanto must evaluate the floor staff periodically his company and besides a superior customer service So frequent evaluations is a crucial part of maintaining their level of service. Oh Nice, they have a how to play book in different languages for foreign customers Oh She's a new employee You can tell by the yellow in green badge on her shirt and he's gonna give her feedback now He tells me that when he was on the other end of the table when he first started The process allowed him to learn a lot about customer service Now it's his turn to write up the Hikitsugi for the next shift so they can see what happened t oday Finally it's time to wrap up the ship with Shurei a final staff meeting in this meeting staff share what happened during the day and Use it as a learning moment So they can better perform in the future at the end the staff perform a pocket check to help prevent staff that oh It's her last day of work, so she's giving a speech In Japan it's customary for staff to present a Shikishi a huge card with messages on Yay, now we're done with work Instead of going home. Kendo usually goes out for dinner and drinking with his coworkers So now they're headed to the restaurant to meet up with some of their co-workers In Japan drinking at dinner with a group of people is called Nomikai often held at an Izakaya drinking restaurant for many Japanese Nomikais are an important part of work culture as this is where they really get to know their co-workers which helps create a stronger bond at the workplace In fact kendo says that many of the staff live on the same train line, so they often go out with each other so kendo in the school workers are going to be here probably until 10 o'clock and eating and drinking and then Who knows because we're in Shinjuku, but it's pretty much the day in the life of a Japanese casino workers so guys like this video help me out and you Guys want to help support the channel check out the Tokyo merch right here See what I'm doing on the daily. It checked out. My hands are gonna count You guys want to see more than the live videos hit the subscribe button above and I'll catch you guys in the next one

Channel: Paolo fromTOKYO

Views: 3,814,433

Rating: 4.8986969 out of 5

Keywords: Paolo, japan, day in the life, day in the life japan, working in japan, japan work culture, pachinko, pachinko japan, pachinko machine, pachinko worker, casino worker, japan gambling, gambling, casino, japan slot machine, life in tokyo, life in japan, japan life, tokyo life, japanese casino, day in the life of pachinko worker, maruhan, japan work life, living in japan, jobs in japan, average japanese workday, typical japanese work day, average japanese job, tokyo, マルハン

Id: 3ouVqSaAkLY

Length: 14min 51sec (891 seconds)

Published: Fri Apr 03 2020

Reddit Comments

[u/FreiherrVomStein]

Wonder how much those guys get paid. This kind of work around here wouldn't allow for wild careers.

[u/Bigr789]

That was a really cool video, definitely makes me realize how much of a culture shock it would be top go to japan.

[u/shooshx]

What a cheerful narration for something so depressing.