- [Reporter] The family
of a North Texas mother who disappeared explains why
they're especially concerned about her safety. - [Reporter] She doesn't
know why her daughter was here on Wednesday
or what happened to her. She says she does know that Reyes would never abandon her own son. - [Kaylee] So just as I
think I've got it right, something else gets
thrown in where I'm like, wait a minute, who's this guy. And now it's on another person. - [Reporter] Police say
that they have no suspects or persons of interest at this time. - Presently we're doing all we can for ya. We're trying to find ya. We love ya. We're doing all we can
to try to bring you home. (suspenseful music) - [Narrator] In 2019,
26 year old Prisma Reyes stood idly outside outside
a parking garage elevator in Mesquite, Texas. She was talking on the phone while appearing slightly concerned as she hovered absently all by herself. Walking back and forth,
her gait a bit unstable. She seemed to abruptly end the call and then Prisma walked off the screen. What may appear to be unremarkable footage is incredibly important for
our shocking case today. This is the last existing
recording ever taken of Prisma. Once she disappeared
behind that dark corner the young woman and mother
of a then six year old boy has never been seen nor
heard from ever again. What is up, EWU Crew! We will be delving into
Prisma Reyes' disappearance. The video showed her talking on the phone but who was Prisma talking to? Whose apartment complex was
she hesitating outside of? And why was such a mature
and responsible young woman acting completely and
totally out of character? Today we will be trying
to answer those questions by digging deep and speaking
with some of the people closest to the mysterious case of one individual who to this day, more than a
year after her disappearance, remains a complete enigma to the world. Let's get into the case. Prisma was a former National Guard member and paralegal who had
recently started a new job at a local car dealership
called 123 TX Auto. On Wednesday, April
17th, 2019, she woke up, made a few phone calls
and dropped off her son, Dominick at the babysitter
before reporting to work in the morning,
just like any other day. However, she eventually took
a lunch break around noon and that's when things
took a strange turn. We know that Prisma headed to a restaurant called E Bar Tex Mex for her meal. But as it turns out, she
wouldn't be eating alone. There she met up with an
ex boyfriend named Ryan to chat over the drinks and food. This footage shows Prisma
seated at the bar alone while taking a phone call as
she waited for Ryan to arrive. At some point in the lunch, Ryan got up and exited the establishment, but strangely Prisma
remained at the restaurant for a few more hours apparently alone until she was involved
in a verbal disturbance and was asked to leave the premises. It is confirmed that the bartender present had cut Prisma off and
stopped serving her drinks. Could she have been getting
drunk on her lunch break? We can't know for sure, but either way it soon came to be that Prisma would never even return to complete her workday after all. Even stranger, during that same time block phone records show that Prisma
had a 52 minute phone call with her babysitter. The two never had long-winded
conversations like this. In fact, they usually
only lasted 10 minutes. Some speculate that Prisma left the bar to go have this phone call in her car before reentering the establishment later when the aforementioned
verbal altercation occurred but it is unclear what really took place. However, not long after leaving E Bar, Prisma was involved in
yet another odd incident. This time it was a road rage squabble. It is reported that Prisma
actually pulled a gun on the girls in the other vehicle during this altercation but fled the scene before responding police officers arrived. After this Prisma's
path gets a little hazy. It seems that she continued driving away from the restaurant presumably
towards her workplace or maybe even her home before
ultimately doubling back in the direction she had just come from, the direction of the restaurant and more importantly, the direction of her ex-boyfriend Ryan's apartment. It wouldn't be until four
months later in August that authorities would release
this surveillance footage from the The Olympus at
Ross Apartment complex where Ryan resided. It is important to note that allegedly he was not there at the time. The clip gives us some insight into Prisma's last documented
actions on that April evening. Authorities knew to look at
this location for footage because the very next day
after Prisma went missing her vehicle was discovered at the complex. Security footage shows Prisma parking her 2017 white
Jeep Wrangler on the side of the road before quickly hurrying out to follow a car into the
restricted parking garage. Running so that she could manage to get through the gate in time. Then comes the clip in
front of the elevator. And just like that Prisma was gone. Police later identified
the individual Prisma was speaking to on the
in those pivotal moments. But after interviewing
him, they cleared him as a suspect and admitted with reluctance that he had not been able to
provide any useful knowledge. One witness who claimed to have been inside the
parking garage at the same time as Prisma came forward and said that the young woman had been
crying while on the elevator. Another witness claimed they
saw her on the top floor of the parking garage of
the apartment building crying next to a silver
car with its trunk open. Although Prisma was never seen or caught on tape leaving
the apartment building, authorities have determined that there are numerous blind spots where it would be possible
to exit the premises without being monitored. It wasn't until nine
30 that Wednesday night that Prisma was reported missing. It was actually her babysitter
who made the official call, after growing concerned that
the young mother hadn't arrived to pick up her little boy. As per the caretaking arrangement the babysitter who also had a
young son in the same school as Prisma's boy would take the two kids to school and then bring them back to her house when class led out. Prisma would always pick
her son up around 7:30 pm. The babysitter even confirmed that they had spoken around
three or 4:00 pm that day during Prisma's extended lunch break. Stating, "She was okay. "We were talking about her job." So as the hours ticked by
with no sign of the mother the babysitter who is also
said to be a family friend knew something was very wrong. She described Prisma saying, quote, "Her child is the most
important thing in her life." Interestingly, while the
babysitter was initially willing to help the family
during the investigation to find Prisma she has since
changed her phone number and seems to no longer be
open to discussing the case. Prisma's family and friends
were completely shocked and distraught upon learning
that the bright young woman had been reported missing. After hearing the news, those close to Prisma began frantically
raking their minds for any clues or strange behavior that Prisma may have exhibited during their final interactions with her. Her mother Lilia Peralta told CBS that she communicated with
Prisma at noon on Wednesday, but that the conversation
was completely mundane with Lilia simply warning
Prisma to watch out for the dangerous storms
that had been forecast. (speaking in foreign language) - [Reporter] Peralta said she was looking to see if Reyes had sent
her a message or a photo of her grandson as she usually does. Instead Peralta later learned her daughter had never showed up at her friend's house to pick him up after work. - [Narrator] Prisma had also
spoken with some friends that morning about her son and the approaching Easter holiday she was excited to celebrate. Some reported that the only thing odd about the day's conversation was that Prisma who had gotten to work early and parked in a particular
spot had complained about being unfairly berated by a fellow employee who was angry that Prisma had taken her
preferred spot to park. Prisma apparently communicated
this frustrating encounter to those she spoke with
later that morning. This brief fight makes it a little easier to understand why Prisma may have chosen to blow off her new job and not return after her lunch break. But still, Prisma had
abandoned her paralegal path to work as a receptionist
at the used car dealership. And so this job must
have had some incentive for her to stay. What's more, those who really knew Prisma have said she would have
never made such a thoughtless and rash decision on a whim. She would've had another job lined up before abandoning this one in order to support herself and her young son. Fox news spoke with the
family in the fresh aftermath of Prisma disappearance. Documenting their efforts
to spread awareness any way they could in the
desperate hope that someone, somewhere would recognize
Prisma and be able to provide them with some
meaningful information. - Prisma, we're doing all we can for ya. We're trying to find ya. We love ya. And we're... We're doing all we can
to try to bring ya home. She would never leave no, not just up and leave like this, no. There's just no way she
just wouldn't do that. Her first and upmost foremost thing was the love for her son. And I honestly feel in my heart and I pray to God every day that she will be brought
back to us safely. - To come home. We need her, her son needs her. She needs to come home, we miss her. - [Narrator] We were lucky enough to speak with Dan Fuchs, Prisma's
stepfather one-on-one about the disappearance and the impact it has had
on Prisma's loved ones. Dan told us a little about how he came into his stepdaughter's life and what kind of person Prisma was. - [Dan] I came into her life
when he mother and I met, she was four years old, I think. She was living in Mexico with
her grandmother, Arall Alita. Through her young age and teenage years and young adult years and that, when she was a child
she was very outgoing, straight-forward, really independent, she's still extremely focused minded and she knew what she wanted outta life and that's what she's gonna get, she was gonna work her way to get to it. She went put her way through college, you know, while she was pregnant, she put herself through college. Along with everything else,
before her visa expired she wanted to become a U.S. citizen. I mean, she's a very outgoing young lady. - [Narrator] Dan may not have been Prisma's biological father but he was the only dad she ever knew. And he was always there for her to provide guidance and support. - [Dan] Yeah, her biological father, from what I was told,
died in a car accident, right after she was born in Mexico. And throughout her whole life
between her, her two brothers and her other sister,
I was the only father that they ever knew. - [Narrator] When Dan found out that Prisma had been reported missing, he couldn't believe his sweet stepdaughter had really just vanished into thin air. He says the whole family was
questioned, but to no avail. - [Dan] I mean, everybody
involved all the way around, myself, her mother, other
family, and everybody as far as I know, the
police looked at all of us. The night of the disappearance, the police department
ended up contacting me at 10 30 that night. And they asked me if I've had seen her. Like, "No, no, I ain't seen
her in a couple of, you know, "probably quite a few weeks now." I said, "I just spoke to
her a couple of weeks, "you know, a week or two
ago, but that's about it." I would like, it just seems
really strange, you know. And I was like, I thought I was dreaming or something like that. I spoke to her brother the following day, I guess they had found out about it when the school had contacted her mother because her son wasn't in
school or something like that that morning, I think it was. - [Narrator] Lookin back
on that devastating day Dan says that he did find it a bit odd that the babysitter didn't reach out to anyone in the family
to try to find Prisma before taking it to the authorities. - [Dan] Nobody tried to contact me. The first contact I had on any of this was when the police
department contacted me. The babysitter, well that's another person that's in my scope of
suspects or in my own eyes. I would think that she
had Lilia's phone number. I can't say for sure
whether she does or not, or did or not. - [Narrator] Toady,
almost two years later, Dan has never given up
the fight to find Prisma. And he's recently been working in tandem with two reporters from a
channel called RedRum Media. The husband, wife duo has
grown close to Prisma's family as they work to further the investigation and bring the case to the public eye through their Undetected Podcast. We spoke with Kaylee, a former licensed private investigator, and one half of the Undetected Team about what this process has been like and what sort of information
they've been able to uncover. - [Kaylee] Within days
of her going missing, I found out about her
going missing right away. And I just so happened to decide to start a Facebook group and see if maybe we
could get the word out. So I was just hoping, maybe it would help. And I ended up kind of posting
things like the CCTV video. And just following up with
local news there in Dallas and trying to see what was going on, it seemed like nothing
was really going on. So I ended up contacting the
family a few months later and trying to help them from there. But in the beginning I had
just come across a case and felt that it wasn't getting the attention that it deserved or needed. And it kind of seemed like her family just needed someone to help them get the attention out there that their daughter deserved. That they weren't getting
and I was just trying to fill that void a little bit. - [Narrator] It wasn't long
before Kaylee got in contact with Prisma's family to
discuss a strange event that had brought attention to the missing person's Facebook page she had made about Prisma. - [Kaylee] So she went
missing April 17th of 2019. And in November of that
year, so a few months later, there was kind of like a big
explosion on social media on the page that we had started. And people were asking if
we had heard about the woman who had ran into a Walmart, not very far away from
where Prisma went missing. And they were asking if we
knew anything about the person because there was this big elaborate story that someone had posted on Facebook. This lady, I guess, ran from the back of the parking lot from a car and she was trying to get away from this vehicle and ran into a Walmart. And people were saying
that it looked like Prisma. And people were saying, look,
she fits the description. She said she's been
gone maybe since April. She doesn't know, she had been here since she was kind of disheveled. So I tracked down the
dispatch audio from the area and I was able to kind of
confirm some information. I kind of did some research
on my own on the family side, I'm like okay, has the
family said anything? Do they even know anything? And they hadn't posted anything. Dan Fuchs, her stepfather
has always been very vocal. Especial with updates
and trying to find her. And when I realized that
hadn't put anything out there, that's when I contacted him and I just said, "Hey, this is what I do. "I'm the one that created this page "and I wanna let you know,
if you ever need an outlet for anything, let me know
and I can post what you want because there's multiple
sides to the story and people kind of take what will sell and they run with that sometimes. And sometimes that can
get someone dismissed. And through that conversation, I didn't want to bring up, hey, did you hear about his woman at Walmart? Without ever talking to them. And once I kind of
gained this trust through that conversation, I was like, hey, I haven't seen you say anything about this but I came across this
and having the page, people have alerted me of this person. Do we know if this is Prisma? Did you even know? And they had no idea that
this woman even came forward, that there was a woman that was unknown and unidentified at the time, no one had alerted them,
law enforcement, nothing. So I worked with them and we
ended up getting the mother, Lilia to go down to the station with one of her friends
and after a few days of trying to determine if that was Prisma, we finally found out that it was not. I didn't feel like they
were even being informed in a way that they should
be by law enforcement. And that's where I kind of step in and said, "Hey, how can I help you?" - [Narrator] Although
that lead didn't pan out, Kaylee soon dug far deeper into the case. More determined than ever to get to the bottom of things after
beginning correspondence with Prisma's family. One of the things we were
most interested in learning from Kaylee, concerned a recent
interview she had conducted with the father of Prisma's child. A man named Arturo. His questionable past with Prisma and their notorious
disputes over child support led many online theorists
to point the finger of blame right at him. But Kaylee's interview aimed to show a different perspective. A fair representation of Arturo's response to these accusations. - [Kaylee] It had even gotten to the point where he had been harassed and he had gotten some
not so nice messages and kind of insults thrown his way. Law enforcement hasn't put out any kind of update, so speculation builds, especially when you have a year or more without any
kind of official update, people start to try to
fill in those voids again. He didn't deserve that kind of attention. If anything, he's one of the
people that's been helping me and my partner, Sam try to
figure out where Prisma is. He's been one of the
most imperative pieces that we've had over the last few months. - [Narrator] Online sources
reports that on May 24th, 2019 just over a month after
Prisma was last seen, Arturo filed for emergency
custody of his son. Prisma's family was quoted as saying, "He has never had anything to
do with him nor paid support. "But all of a sudden he
wants his son since Prisma "is no longer with us." We asked Dan to elaborate on this dispute. - [Dan] As I said, when we were in court over where my grandson
should be staying at, I was brought up on the
stand and asked directly, straight out, where do
I think he should be, I says well, at this point in his life with everything going on, the only family he knows (chuckles). His grandmother or his aunts,
his uncle, me, that's it. We're the only family he knew. - [Narrator] Both Kaylee and Dan told us that although Arturo's past relationship with Prisma wasn't perfect, they could tell that he was
trying to be there for his son and do what was right in
light of this confusing and tragic situation. We asked Kaylee if the child support feud was the only evidence with
which people were attempting to pin Arturo with this crime. - [Kaylee] People found
out that Prisma and Arturo had some sort of dispute
when Prisma was pregnant and they were living together at the time. And I don't know 100% what happened, you know, there's his side, her side and the truth somewhere in between. But it said that he threw her out and she was about six
months pregnant or so. And I think people see some of the things and they take it and they
run with it and I mean, Dominick is, I think he's
seven now almost eight, and Arturo is a perfect man. He is not, you know, nobody is. And he'll tell you,
"Hey, I made a mistake." He'll be honest about
it and he'll tell you. I mean, he didn't benefit
from her disappearance at all, it actually just made things
a little bit more difficult for him as far as I understand. I mean, if we can clear
the air in any way, that's all we're trying to do and kind of give everybody a fair shake. Just as everyone in the case deserves it. I mean there's far more people that people should be interested in, that they don't even
know exist in this thing. - [Narrator] Upon further
research, we found reports that Arturo and Prisma broke up when she was three months pregnant. And family says around that time, he wasn't very involved
in their son's life. Still Dan says he sees Arturo
every now and then these days because of Dominick. And although the past can't be changed, the man seems to be building
a healthy relationship with Prisma's loved ones and even helping with the investigation. - [Dan] Prisma's my daughter even though she's not
my biological daughter. When she got pregnant with my grandson, I don't know what transposed
between the two of them, but I didn't at that time, you know, I mean a man
kicking a young lady out or whatever their situation
was that she was pregnant and everything already, I didn't really have a
real good thoughts of him. And of course he's
matured quite a bit now, but between that and
then not really wanting to have any contact with
his son or anything as such, I didn't really hold a whole
lot of respect for him. But you know, we're working
on getting along, so. - [Narrator] As Prisma
and Arturo's son Dominick was discussed in our conversations, we found ourselves
wondering how the little boy was handling almost two
years without his mother. Dan told NBC, "He's so
intelligent for a six-year-old "but he's having a hard time
understanding what's going on. "He keeps asking for his mother,
he knows something is wrong "but we're trying to just keep everything "as normal as we can for him." Dan told us more about this sad situation. - [Dan] Well, we all agreed
that nobody would say nothing. And when we were in court
the judge had even ordered that he not be made aware
of what's going on just yet. I don't, it may have been Arturo, it may have been Arturo's
spouse or girlfriend or whatever she may be,
one of them to let it slip. Then Dominick came up to me one day, when he came over with his uncle and he said, you know he
was asking me about it. I says, well, you know, I think so. I told him, I says, well, yeah, I'm doing all I can to try to
find her and everything else. He says, okay. And then a couple more
minutes, he'd wanna chit-chat a little bit, a couple
little things there. And he says, I really don't
wanna talk about it anymore. I just don't wanna speak of it right now. I'm like, okay, whenever
you're ready, let me know. - [Narrator] Dan and Kaylee's descriptions gave us a better idea
of what one of the men from Prisma's life, Arturo, was like. But there was someone else in this case who demanded attention and inspection. Ryan. - [Dan] Ryan, I've never
personally met him. She would never allow me
to physically meet him. There's been a couple of times that I've heard him in the background, on the telephone and whatnot. To me it seemed kind of disturbing and this is only my opinion, a man at his age hanging out with people that are 20 years his
junior, give or take. I had a bit of a problem with that, but he seemed like a smart guy from what I heard from him and everything else in the background. From what she told me, his jobs were. It seemed like he was pretty much, pretty stable person and everything. - [Narrator] We asked Kaylee
if her team had managed to make contact with Ryan. - [Kaylee] We have not, no. That's been something that we want to do. We know all about him,
but we have not been able to actually make contact. - [Narrator] Apparently,
Ryan had claimed an alibi for the night that Prisma disappeared. As he was one of the
last people to see her and she had gone to his apartment, he was a person of interest. As well, there are theories
that the two of them had an argument during their lunch. We inquired if it was true that Ryan was out of town the night that Prisma went missing. And what Kaylee said about
his alibi is interesting to say the least. - [Kaylee] What do you
consider out of town? Like okay, if someone says, this is my question when
a lot of people ask that. When someone says, you're out of town, what do you expect from someone? You expect them to be a
few hours away, right? I found out through
multiple different sources that he was just, I mean a city away. A town away. He was within 10 miles of his house. - [Narrator] Dan also weighed
in on Ryan's reported activity that fateful night. - [Dan] Here's another
kicker about that case, supposedly Ryan had a date that night. I have talked to plenty
of guys that I know, I mean, they don't like to
clean themselves up or nothing. Even these nasty little people said that if they had a date that
night they'd have gone home, taken a shower, put on fresh clothes before they went anywhere. Seems kind of odd that
he never went back home to change his clothes
that he's had on all day and not get back till
the middle of the night. And then right after all
they searched his apartment and whatnot, he ends up moving out. Like within a couple of days after. - [Narrator] Kaylee also shared
some intriguing information that she was able to
get from law enforcement concerning Ryan's possible involvement. and this vital element of the case. - [Kaylee] I was given a direct statement from the detective working on this case and I was just looking at it last night and I thought maybe it would
be something good to bring up. I asked a bunch of questions
about Ryan specifically because I've always
said from the beginning Ryan is either the perfect
setup or he's involved. He had communications with her, he was one of the last people to see her. And one of the last people she
decided to make contact with. Also, had a volatile relationship. So I tried to ask as
many questions as I can to the detective directly
and he's been very hard to get a hold of, but I
know he has a lot going on. But he did tell me, we asked
what his actual alibi was and if he was out of town
and was he on a date. He said, "Ryan's alibi
was able to be verified "via cellphone tower records, CCTV footage "and witness interviews." Cellphone towers ping
off of certain locations and you can also leave cellphone spaces. So there are some kind of
holes to that, I suppose. CCTV footage, all we
know of is when Prisma was at the Olympus at Ross Apartments which is the last place she was staying which is also Ryan's
residence at that time. And witness interviews,
I mean, you can take that for what it is. There's been people will say things just to be a part of something. People will say things
because they have the truth and they wanna help. So it just depends on where
you wanna go with that, but that's what we were
told specifically about him. - [Narrator] We couldn't
have said it better ourselves than Kaylee's remarks about Ryan. That either he was involved
or it was the perfect setup. Looking back into Ryan's
relationship history with Prisma doesn't tell a pretty story. They initially dated in 2016 and their romance was
anything but healthy. There was a documented
case of domestic violence between them that year, in which Prisma called the police on Ryan and when they arrived to intervene they observed bruises on her body. Ryan was charged with assault, but he took a plea deal in exchange for a lesser sentence of misdemeanor. Ryan was allegedly angry with
Prisma after this dispute because he thought that
having a felony on his record would negatively impact his career. Their relationship ended soon after. Both Prisma and Ryan moved on
from their toxic relationship. Prisma, dated other men. And Dan says he generally liked them and thought she might even get married. But unfortunately in February
of 2019, the dying embers of the couples old
relationship were rekindled. And they started talking once again. It is reported that in early 2019, Ryan moved into Prisma's apartment. However, for reasons that are unclear, he soon decided get his own place. And that's when he moved into
the Olympus at Ross complex. Many theorized that their lunch
date at the E Bar restaurant was an attempt to rekindle their romance. But there were many things
about this encounter that just don't add up. For starters, witnesses claim
that Ryan used a fake name while at the restaurant. Calling himself Matt. Kaylee asked detective Barrett, the lead detective on the case, about this weird detail. - [Kaylee] We were also told
that he used the name Matt when he was at the bar with Prisma and that he wore sunglasses
and a hat the whole time. And I asked him that too, and he said, yes, he was wearing a hat and sunglasses but he said no witnesses
that they spoke to indicated he said his name was Matt. We had heard from family and friends that when they spoke with
someone who worked at the bar that there was someone who said, he was identifying himself as Matt. I don't go to bar and
just tell people my name. So it was kind of interesting to me that was even coming up but he wore sunglasses and a heat the whole time he was in the bar. It kind of seemed like he was
trying to hide from someone or hide his identity in some way. - [Narrator] With all these
strange details enshrouding Ryan and Prisma's interactions that day, the final missing piece is, of course, the surveillance in and
around the parking garage that could've shown authorities whether or not Ryan ever truly returned to his apartment that evening. Kaylee told us a bit more
about the building's layout and security measures. Including the area directly
adjacent to the gate, shown in the clip of Prisma
darting inside the garage. - [Kaylee] We have talked about that. There are specific locations
even from that parking garage that you can leave. So she's darting in,
my understanding of one of the biggest places
that she could've gone without being seen is almost
immediately to the left. There's a hallway. From what I understand of the floor plans and everything I've seen
from like Google Earth and Maps and things, that hallway and that door may be secured but it's like a secure door that I think anybody really
within a certain vicinity or certain area could get in. It's not like only one person
could get in that door. That hallway will take you
completely to this other door that goes outside that
backs out this driveway and there's no footage right there. - [Narrator] Dan has also made many trips to the apartment building
hoping to survey the area and determine just where
Prisma could have gone. We asked him if there was any
surveillance footage collected from the surrounding area that could have possibly
filled in any holes that the apartment
complex footage left out. In other words, was there any
videos from adjacent homes or businesses that showed Ryan returning or departing during the time he claims to have been out of town? - They pulled any surveillance video, they get it from any houses
or anything else in the area. They pulled surveillance
video from the church. The cameras on the church are
trained towards that entrance of that apartment building. And unfortunately there's a
row of Oak trees right there that blocks most of the view. Well, the parking garage,
when we first went there, they had very limited
cameras that were working. Like half a dozen. Now they've got a lot more. And another thing was that they
say she was blocking a road. Technically she wasn't blocking the road, it was a paved area and
it was a road at one time. That's actually church property, the church actually owns that road. But why did the vehicle
sit there all night long and all the next day with all the people that move out and around that area? I mean, there's a lot of them. How did somebody not
notice that Jeep beforehand or anything like that
that it was parked kind of blocking that say like
alley entrance right there? - [Narrator] In the end,
Dan feels frustrated because with every inch
of progress in this case comes even more questions
that remain unanswered. He and the Undetected Podcast
Team have poured much time, effort and money into trying
to obtain the case files for Prisma's disappearance. But there's only so much they've legally been allowed to access. - [Kaylee] I have never
asked them for anything. We had to raise money for some files for the FOIA request
that we were putting in. We were trying to just get
anything that they had, even a police report of her going missing. Or any of the searches they did. Anything. They immediately came
back and said, "Okay, "well you owe us $523 and some change." And I'm like, "Wait, what?" For anything? I didn't think they'd come back. I've done this so many time, I didn't think they'd
come back with anything, let alone, okay we have
all this information, the 1100 plus pages, 22 DVDs or whatever. And so we raised money, most
of the family, I put in, her family put in. And then we got some people
from the Facebook page and stuff and we ended up putting into that and then we send the check,
we were waiting, waiting. They end up denying everything except for, it said six pages,
but we only got five and they denied everything. Then they sent us the check back, so we just haven't, we're just waiting, we're like, okay, so what do we do now? - [Dan] You know, we try
and share what we can, with the Detective, we
were kind of shot down, 'cause we did a freedom
of information request for the case files and that, so we could look into it further and that was the State's
Attorney General said, "No." - [Narrator] Although they
may not be getting all of the answers they hoped
for from authorities, Dan and Kaylee have both done
some personal investigating hoping to sniff out the truth. Dan shared his running theories with us based on the information he's been able to accumulate so far. In particular, we asked if he
suspects Ryan of foul play. - [Dan] Of course, Ryan
is on the top of my list. Now there was another guy that I don't know too much about him. He's the one that
financed the Jeep for her. He's another one that's
high on my list too. It seems like every time I
try to put something together, there's another little cog
that hits the wheel here and it kind of throws it
off a little bit there. - [Narrator] We hoped Kaylee could give us some more insight into this
mysterious man Dan mentioned, who apparently owned the
white Jeep Prisma was driving. And what she told us
makes this whole ordeal even more curious. - [Kaylee] But then there's also something that I questioned, that this kind of throws a wrench into everything. Because when we got the records finally for the road rage incident, we were able to confirm some information
and cross reference some information we already had with who the owner of
that Jeep really was. That owner of that Jeep,
it wasn't in Prisma's name. Her family knew it wasn't in her name but they weren't, at
least her dad wasn't sure exactly who's name it was in. They just knew that she
was able to drive it, someone was helping her do that. The person that owns this vehicle or owned it or leased it at the time was a younger man who's
been married for 10 years. And had talked to Prisma
three or four times, I think in the months
that she went missing and I have on the call log, they spoke less than 24 hours
before she went missing. So, it's weird to me that her
family doesn't really know who this guy was. I've been given information
that they had more of a relationship than just the vehicle. Obviously, you're not gonna
lease or buy a vehicle or finance a vehicle for
Joe Schmoe down the street or on the corner. So they had to have some
kind of relationship but it's a guy who was a
little bit older than her who kind of fits who
she would normally date. But who's been married
for literally 10 years. I mean, I'm thinking, okay,
if I find out my husband has all of the sudden
leased or bought a vehicle for some girl, I'm gonna lose my cool. I mean, was there some sort of like, something sinister going on
between this guy and Prisma or was it just a family
friend that she had known for a really long time that maybe her dad just
didn't know, you know. - [Narrator] In addition
to this unnamed Jeep owner there was also another man we were interested in learning about. A person who is somehow
connected to Prisma. The man she had been talking
to on the phone outside of the elevator right before she vanished. A YouTuber by the channel
name Gray Hughes Investigates did an exclusive interview
with this very person. A man named Chris. What Chris shared added
another fascinating element to the case. He said that during those
final conversations, Prisma seemed to not
know who she was calling. He explained quote, "All I
know is that when she did call, "honestly she wasn't making any sense. "She thought I was somebody else. "She called me a different name." He went on to say, "I
don't know if she dialed me "by accident or what. "She was very frantic, very
annoyed, very pissed off. "I guess she was looking for
that guy at the apartment "that she was at." He was clarified at this
point in the interview if Chris was referring to Ryan. He said, "Yes." Chris says that Prisma must
have been trying to call Ryan because she kept saying that name and asking what room number was his. What Chris shared was very telling and to the full interview can
be found on Hughes' channel. In addition to the fact
that Prisma was last seen at Ryan's apartment
complex, it is also hard to explain what was
going on with that weird extended lunch meeting and
her strange behavior after. Kaylee and Dan feel that whether
Ryan was involved or not, Prisma may have been drugged
at the E Bar restaurant. - [Dan] That was one thing because the understanding of
her actions while she was there and then her actions from the last witness that we can locate that actually
saw her at the apartments, it all sounds as if that's
the only thing that, you know, a rational
person can really think of. That bar had kind of a reputation of that. That bar restaurant type thing. But then there was in that general area, that's happened to
several other young women in that same area. - [Kaylee] At the bar, at E Bar, people get roofied in that
area quite frequently, it's not just that bar, it's that area. And there's a lot of
people that I've talked to that will avoid it at all costs because they're afraid of
what might happen to them or the people that they know and they think it's much
greater than just a Ryan or a somebody else. They think it's deeper inside of either the bar or the location. Again, I don't wanna throw
anybody under the bus but I've talked to a lot of people who have said they have accounts of people being roofied there and people being assaulted
after they left there. And not even remembering what happened to them after they left that bar. - [Narrator] Dan emphasized
that Prisma's behavior following that lunch meeting was not at all normal for the stepdaughter he knew. - [Dan] She was very responsible. She actually knew if
you're gonna pull a gun, you're gonna use it. And she was very respectful about that. The only thing I can think
of is something like that either she might've been scared. That I just can't answer but that is very much out of her mindset to do something like that. - [Kaylee] For her to
be acting in that way, that's not her and she's former military, she is someone who
always respected her gun. It wasn't just a toy to her. She had just purchased it about a month before she went missing and come to find out not
that long ago, she purchased that weapon because she was
afraid she was being followed or stalked so when we were
able to confirm that was her, it kind of took everybody by surprise. She never acted the way that she did by pulling out a gun or
every threatening anybody, ever getting out of a car
and holding up traffic, I mean, there's literally witness accounts saying she got out of the car, was yelling and held up the gun and was confronting some
of these people that, I don't even know why. It was just this random altercation. - [Narrator] Later as Prisma drove away from the road rage
altercation, Kaylee says that something must have
happened to change her mind. Perhaps a call that
could have involved Ryan. - [Kaylee] During that
time, she abruptly just kind of turned her, like the
direction that she was going, I've mapped it out and I
almost think she was trying to go back to her work. But she also was on the phone
around that time, I think. Which was never really known before because well we have the
information from months ago that she got in this road rage incident right before she would have hit I-30 and the ramp to get on I-30. And I received a few
months ago information that tells me that she went past I-30 and she was seen turning
on different streets. And least one or two different streets at multiple different
intersections that take her out of the direction we originally
thought that she even went. Which would take extra time, so everything that we thought according to her timeline and her calls, they started to make more sense when we were plotting them out because it seems like when
she started going back to either her work or that direction, she made a call or received a call and at that almost very moment, she turned back the other direction. - [Narrator] We may never
know what truly caused Prisma to double back and head to
Ryan's apartment that day. But Dan did share that he
observed some trademark signs of agitation in his daughter
when he watched the footage of her standing outside the elevator. Some theorists have pointed
out how she walks aimlessly from side to side and leans on the walls. One knee, even buckling
at a point in the clip. Was she under the influence of a drug or was she simply nervous for some reason? - [Dan] Yeah, whenever she
got perturbed, disturbed, mad or angry, her arm would start to flail back and forth a bit. You know, that's what she was doing there. You know, I mean, she was
trying to say something to somebody or something like that and somebody says something and she knows it's not the truth, she'll just kind of chuckle it off. Like (chuckles) yeah, right. 'Cause who else knows
better than anybody else, to me, what it looks like
normal actions to you or I, her father, her mother, her brother or somebody else would know
that something was wrong. And that was one of her tells that something was just disturbing her, bothering her, or something. - [Narrator] Kaylee said, she's also observed these nervous ticks that Prisma was displaying. - [Kaylee] She might be
nervous or frustrated and that's how she acts. And so when you put it all together, just something wasn't right. Whether it was, she was
afraid of something, I go back to a month prior
to her going missing, something happened with her
buying the gun a month prior. She was afraid she was being followed, she had four tires slashed,
is my understanding by someone shortly before she went missing as well around that month's time. She had some changes in her job and some of her family didn't
even know she had done that, she had just started her job that she was at at the time. So there's just so many
things that play into it. When you add stress and anxiety that can change someones demeanor too so I don't wanna try
and like cancel that out because it's always a possibility. But there was definitely
something that was interfering with her normal state of mind. - [Narrator] Whatever the source
of stress or agitation was, almost everyone close
to this case can agree that Prisma didn't appear to
be entirely herself that day. As for Ryan, Kaylee says
that although the police have looked into him
as a potential suspect, there's only so much they can do. - [Kaylee] I can actually
give you another one of their exact statements. "We have been inside his apartment "and his vehicle was
searched, with his consent." I don't know, I mean there's only so much that you can do. I know that they searched
with dogs, I think, at least one of them was a cadaver dog. They've done numerous searches. They went door-to-door
in the apartment complex. - [Narrator] Although
Kaylee has her suspicions, the last thing she wants to do
is accuse an innocent person without evidence to back it up. - [Kaylee] So I don't
want to place any kind of blame on anybody
that doesn't deserve it. I'm sure you can understand that. But he is definitely high up there. Like, if I were to give three scenarios, it's either something
that he is involved in. Something that happened to her, based on somebody else that
she is involved with or known. Or it is a crime of, I
guess, just her availability of where she was, her location
and all the things going on in Dallas right now. You have Mercedes Clement. You have Marisela Botello. They both look so much like Prisma. They both just disappeared. So, it's almost like there's
something much bigger and much greater going on in that area which is definitely a possibility too. - [Narrator] With no concrete
proof to implicate any of the suspects, some have theorized that Prisma made the
decision to end her own life. But her family adamantly maintains that she was not depressed and would never have left
behind her young son. In addition, they say
that she had easy access to her gun which was found in her Jeep. If she really wanted to
end her life, they argue, she would have just used that weapon. They also said that Prisma had no history of alcohol abuse or problems with drugs and that her mental health was stable. They've thought through every possibility but nothing seems to make any sense. All the same, Dan says
that great resources were allocated into finding Prisma almost right after she
was reported missing which he found noteworthy
as often it can take a while for someone to even be reported missing, let alone the authorities going full force to look for that person. - [Dan] Well, when all this happened, I was contacted by an agent from the FBI. She wanted to talk about they
were looking into it too. So that was making me
lean towards something that might be something more
than what we think it is or something like that
because why would the FBI be interested in a case like this? And then another thing, when that happened then another thing that came
up was all the resources that they brought in to begin with. They set up a global command
in a church parking lot across from the apartment building, they had Texas Rangers there. What triggered them to respond
so quickly within a matter of a couple of hours of
somebody disappearing. - [Narrator] Dan has
said that nothing much has come from the FBI agent he mentioned, or at least nothing that
he has been informed of. Dan says they provided that investigator with one of Prisma his old phones that her son liked to play games on. But even though it was
taken in and scoured for any helpful information,
it was shortly returned back to Dan with no leads to speak of. And that was it. Dan says the FBI agent
may have been limited in what she could disclose
to him or the family but all the same that lead
for now is a dead end. - [Dan] I've just got so
many unanswered questions that the only person
that can answer is her. - [Narrator] Both Dan and
Kaylee have also considered the possibility that
Prisma may be the victim of human trafficking
or even gang activity. - [Kaylee] I mean, we've been
looking into gang affiliations and some of those things. That one gives me hope. I'll be honest, if she's being trafficked, she might be alive and that gives me hope, it almost gives me a chill to be honest, if she's being trafficked
that would be one hell of a couple of years
that she's been through but she might be alive. I've never been convinced
that she's deceased honestly and that this is the one. Normally, I look at a
case, I get information and within an hour, I'm
like, unfortunately, they're not gonna be found alive. I've never like 100%
felt that with Prisma. - [Dan] Yeah, I do believe
something as far as that goes, she come to find out here too,
another thing she was doing also, she was working as an exotic dancer. So she may have gotten
involved into something in that somehow or something. - [Narrator] Dan says that in the time since Prisma went missing
many people have reached out to him with theories. But for the most part
he's already heard of or looked into every
possibility he's been pitched. One such idea involves
possible witness relocation. But Dan is isn't buying that option. He asserts that Prisma would
have never left her beloved son unless the circumstances were so extreme that she had to make a
drastic split-second decision and had no other choice. Despite all the fruitless
leads he's been sent, he does remember a particularly
haunting encounter he had with a young woman who made a bold claim. - [Dan] The strangest
thing that's ever happened, I delivered a mobile home from
down here in Burleson, Texas which is south of Fort Worth to just north of Salt Lake City, Utah. I was supposed to pull
into the front of the park, well I missed my turn 'cause
I didn't see the sign. So I had to go to the next road, I had to come into the back entrance, but there was a young lady there, but she came from the front of the park, which is probably two
football fields away, looking straight at the
dead front of my truck 'cause I got signs on
the side of my trucks being about Prisma being missing. She just looked at me straight out, and pointing her finger straight at me and said, the young lady
you were looking for is still alive. Where I drove in front of
the park, you couldn't see, it's a lot of information
on there to there and how would she, you know,
associate it straight to me. But it was really, really
strange that she said that. And she says, she'll be back. But she won't be the
same when she comes back. The young lady disappeared
and I asked the manager, she said, Oh yeah, she's
some kind of psychic, medium person or something like that. She does all of that. She says, she tells
people things all the time and it's really strange, but it's true. - [Narrator] Dan has asserted
that he'll never give up the search for Prisma. - [Dan] I mean the more
this stays out there, the more, I mean I'll interview
from now till the day I die. 'Cause that means that it's
out there in the public more and more and more people are
starting to find out about it, hear about it, the
biggest thing I hope for is the one person that
knows where she's at or what happened or what
transpired that day or whatever, will step forward. Even Detective Barrett said
this on numerous occasions, I need the one key piece. You know, it's like, he's
got everything put together but it's like a big Jenga puzzle and he needs that one
piece to put in there to hold everything up. And I'm still jet set and
dedicated on trying to find her. I just, I wanna know
where my daughter's at. - [Narrator] Prisma is
approximately five foot, two inches and about 135 pounds. She has brunette hair and brown eyes. She was last seen wearing a
red polo shirt and blue jeans. If you have any information that you think may help the investigation, there are a few ways
you can get in contact with the right people. The, Where is Prisma Reyes Facebook page is run by Kaylee and
monitored by Prisma's family. And the #findprisma is still
active on social media. - [Kaylee] Detective Barrett,
Detective Dustin Barrett is the lead detective on this case. You can reach him, he's
with he Mesquite Police. And his number is 972-285-6336. I also want, one thing I wanna point out if you think that you
may have seen Prisma, if you think she looks familiar, check out all of the pictures that we have of Prisma up there
because I can't tell you how many people say, "Whoa,
is that the same girl?" She had a ton of different looks. She loved to be all dolled up but she also had a very natural,
just herself kind of look. Like the things that
are gonna stay the same, their height. Their height is gonna be
very similar, she's 5"2'. So, she's on the shorter side. That's not gonna change. When people are being trafficked, they're usually being drugged, and drugs can do a lot of things to you and they can make you
look completely different, they can make your eyes look heavy, they can make you look like
you haven't slept in days. So, if you even remotely think
that you have seen Prisma, please do that double
check, that triple check, if you have seen anything about her or even heard some things
there are anonymous links, you can go to on that page, scroll down, there is a Google Form, you can fill out, completely anonymously. It goes directly to our team
and anything that we get that needs to be look into, we send over to Detective
Barrett with Mesquite PD. - [Narrator] In April of
2021, the two year anniversary of Prisma's disappearance
will come to pass. It is the wish of Dan,
Kaylee and everyone close to this case that this will
be the year when answers or justice can finally be
brought to light for Prisma.
