Careering with Both Sides of Your Brain - What do I want to do, and how do I go get that job?

good morning everybody so so this is John say hi John hi John John is our subject today because John when he was three years old knew that he wanted to be a fire truck and when that didn't work out he went to college and he got himself a job as a systems engineer at Blockbuster Video and that was like 10 years ago when he left college and so when layoffs started happening and his friends got laid off and he got all of their work and then his boss got laid off and there was nobody to advocate for him when layoffs came around again and now John is out of a job and didn't know that he needed something called a career he just knew he had a job he wants to go find was a very next job that looks exactly like the very last job he just had because he knows how to do that job and it doesn't require a lot of thought the problem is is that the chances of John being successful at this next job and being happy are pretty limited because the only thing he's doing is looking at well I used to get beat Mondays Wednesdays and Fridays over here maybe I'll only get beat Tuesdays and Thursdays over here you're not actually finding the thing that's gonna make you happy are you John no no I know but that's because you don't have any help but I Got News for you you got help [Music] [Applause] Laurie would you like to introduce me yes the words are here it's a little we have we've got we got a little thing he we wrote you know sometimes you read the script and sometimes you just do it from your heart this is brighter from the heart but it's been a long morning if this is brightest she's a right grade project managing humanizing DevOps maven and the co-founder and co-chair of DevOps de la who currently happens to specialize and helping people figure out what they want to do next in their careers and this is Laurie applause please thank you guys thank you thank you Laurie is a left brained conference dominating career redefining tactical warrior hiring manager and engineer don't forget any of that there's a test later she's also a current chair of Southern California Linux Expo and not enough of a badass she's the founder of Ray's mate you can applaud you can applaud again cuz that's why we're all here [Applause] Lori happens to specialize in helping people take their dreams and turn them into a reality she and her raise me team with an awesome resume a focused job search in some butt-kicking interview skills so we're doing this for points in heaven we're not recruiters we've been on just like all of you we see our friends get on and we want to do something about it so I'm gonna help John figure out what he wants to do and Laurie's gonna help him go get it so the first thing that needs to happen John and you're just gonna kind of sit there while we talk about you for the rest of this talk you're fine right okay so what happens is when you get laid off or when you're thinking about moving on to the next thing or you're you're trying to get promoted what you really need to do is you need to clean up after yourself the the instinct to reach out to people after you've been laid off that you've already worked with is not it's not great right you don't really want to talk to those people they've already thrown you out or you're trying to get promoted away from the team you're on or the boss you're with it can be really hard to try to get feedback but gathering feedback from where you've been is really essential it's going to help you figure out what your direction is forward if you're trying to figure out how to move move on and you're already in a position start working yourself out of a job find who really owns the work that you do who you should hand it off to document the hell out of everything you do leave plenty of breadcrumbs so you're not leaving your organization your co-workers your team your boss in a bad spot after you go make sure everything can move on if you're angry about where you are work through it do not take that anger to the next place you go it's not fair a new company wants to give you a new shot in a new position don't take that anger about that last boss and that dumb company that wasn't paying any attention to you and wasn't helping you grow that's not your new company bring your good feelings to your new company in all of your aspirations so John the way that I did this was I got laid off from Verizon a few years ago nothing about Verizon I was making too much money just too good at my job no innovation was happening they saw an opportunity to let me fly free and I flew free well I got a career coach and he said exactly that reach out to every single person you know and tell them that you need a job that's the most embarrassing thing in the world I couldn't think of anything less I wanted to do then tell everybody in my network how awesome I was that my last company wanted to pay me to go the hell away that feels terrible so instead what I did was I went home we got a little drunk and I wrote in help of Brian out at the top of an email and I thought what do I really want to know so I wrote I'm trying to pimp my resume and since you know me in a way I don't and way others don't I need your honest perspective what words would you use to describe me personally what words would you use to describe me professionally what job titles would you give me if you could give me any job title what accomplishments would you suggest I highlight and what things should I do better and I sent it to the career coach I was working with because I was still scared of sending it out and as soon as I hit Send I realized that I needed to just rip the band-aid off so I sent it to my ex CEO he said the nicest things about me he wrote pages of awesome things suggested I highlight stuff I hadn't even thought about talked about the impact I'd had on the company over the course of six years from his perspective which I always thought was a small thing but it ended up being huge and I ended up being able to build my entire front page of my resume based on my CEO stuff we'll talk about that later but boy did that feel great so then I started sending it to everybody I knew people I worked for people I worked adjacent to people who worked for me friends of mine the people I had been I had known in other jobs before things that I had done and it really helped me understand some things I could fix about myself some places that I was better than I thought I was but the thing it really did when I put it up on a spreadsheet and I wrote help a Brien out at the top of it I printed that thing out and I put on my refrigerator and when I was looking for work and I felt like I was valueless I would open my fridge and I would see that thing and I would remind myself I'm exactly the same person I was the day that I was getting paid at that job and I'm exactly the same person the next time I get paid and all of these things are still true about me I'm just not earning a dollar and that's important so one of the things they did was go John that's what we're doing we're looking at your stuff here oh this is cool oh we sent this out for you okay so we reached out to people who you volunteered at a non-profit and we got the the woman who is helping you the nonprofit we got your last boss we got some other people you work for we got some people you were working with on an open-source project for the last handful of years and they gave you some really good feedback they had some nice stuff to say about you and the thing that you really learn here more than the information that you get back is you figure out who's gonna help you when you get responses that say I think that your next title should be exactly the same title you were at the last company a person's not looking at your perspex they're not looking at your future they're looking at what they knew about you and the perspective of their world is small they see they see they live they see how you fit into it but they don't see what your potential could possibly be the people who say you could be CTO one day the people who say you could be President one day you want to get coffee with those people you want to do that immediately you want to keep them on your speed dial and you want to get in touch with them every single time you have a question about what you're good at what you could be better at and how you should grow your career those are the people they're gonna help you make the difference because in every piece of feedback 98% of the information you get when you get feedback from something that somebody else is about them only two percent is about you and your challenge in the face of even the most withering feedback from your boss or from someone if it's somebody random and you don't care what their feedback is and it's not gonna impact you in five minutes that's not feedback that's trolling if you want information from people who care about you and are gonna help make you better that's feedback but you have to remember their perspective is what comes first your perspective is where you find the truth you start the conversation you start to work through it I had a coach she was an engineering leader at a company and as she was getting ready to leave her company after years and years her boss who she never had a relationship with asked for an exit interview and as she sat in that exit interview her boss said you do not build good relationships with people now she has spent her entire career trying to build better relationships with people she was an agile and engineering coach she raised all of her but she had 300 people underneath her she was well known for her great relationships with people so why on earth would her boss well she didn't have a good relationship with her boss and what her boss saw was I don't have a good relationship with you I don't believe you have a good relationship with anyone and so my coach in the exit interview as soon as she got that feedback said even out loud two percent truth you and I did not build a good relationship it's a good place to start a conversation but don't walk away and feel like it it's you allow someone to destroy everything you've built from an offhanded comment that happens to be based in their own reality and not yours that said so yeah so who can see your supporters people who see a potential career instead of your best jobs those who suggested titles for you beyond what you could imagine for yourself former bosses mentors or co-workers who believed in you have backed you up in the past will continue to back you up in the future people you admire in careers you want to emulate god bless LinkedIn we're going to talk about that later but LinkedIn is full of people whose careers you want to have you do or felt better than that too so the next thing you're edgy Jon because you've sent out emails you're waiting for those to come back while you're sitting around waiting for that you're gonna start a wish list you're gonna start a list of all of the things that you want your life to look like you're gonna think about what you want your day to feel like you're gonna think about what your work environment is like what industry do you want to work in no here I've even got some examples what work environment do I want quiet collaborative working from home working on the beach I've heard that a couple of times over the weekend we're talking about more remote work especially because of coronavirus how exciting to go work from the beach instead of sitting in your house just because you're home quarantined trees don't have coronavirus just saying what do I want my day to look like do I want a do I like the constant crunch and that adrenaline rush do I want a structured release cycle see ICD is your friend do I want balanced days do I like working in the middle of the night what industry do I want to be in government or healthcare technology is a really easy thing to say but technology I hate to break it to you is not an industry everything has technology there's all kinds of opportunities and places you wouldn't even think of I work at Nordstrom I'm not wearing my badge I work at Nordstrom you would never think women's shoes what technology could that possibly have we run a fulfillment center we have a production studio where we take photos we actually sell things online in flash sales we have an online off-price stores and websites there's an amazing amount of technology that goes into all of this what type of company do I like I like a non-profit a large international company a mom-and-pop shop with three other people I want to be the only engineer I never want to be the smartest person in the room what role on the team do you want to be manager the senior guy but the guy who fixes all the bugs who wants that job somebody wants that job it might not be me but somebody loves that job but ideation takes time so you want to take time and you want to write out everything you can think of keep the pad of paper by your desk put it in your bag take it with you put it on your coffee table next to your coffee and write down stuff you never even liked I didn't know that I could pick where I wanted to work I swear to God I had no idea that I could even choose I didn't think about like you know you think about like how far you want to drive and I don't want to drive any further than the west side I don't mind driving downtown I'm not going to her fine now is that it's like I need to be a project manager somewhere in that area that that doesn't tell anybody anyway that they're gonna be able to help me out and help me find the job that I'm really well-suited for so when you're done with your list and it's going to take a little while you're going to break it down to ten things you're gonna put them on on a spreadsheet and well you're down to ten things first and then you're gonna break it down to five and it sounds really easy the way I say that it's not really easy to do we actually have two ways that we can do this because because I'm all colorful and Laurie calls me touchy-feely and she's all logical and engineering and so everybody thinks in different ways left and right brain so John we got you some top ten here because you were writing like a madman I mean look at that you got stuff all pages and pages and pages so you got to let's see got senior title yeah that's that that's a good idea don't want an OpenOffice sure I understand kubernetes over AWS you've been going a lot of talks here at scale right all inspired a well-established company block blister yeah left it left you a little cold flextime you want to be able to go to the doctor in the middle of the day and not have to like take off hours and take vacation time to go to the doctor DevOps environment sure that's really smart of you thank you high-tech industry easier flexible commute right that last place you worked was like an hour and a half each way you definitely want to win a short in that commute a little attend one conference of year maybe scale and bonus and stock options a successful company is a good company so the way that you whittled this down let's see I say pick your favorites pick the ones that are deal-breakers for you so as you're you know well-established company is a really good idea because block blister you know you know you don't want to get laid off too soon to have a career there the senior title that's important because you're growing in your role that's the easier flexible commute right we talked about how important that is to you the bonus of stock options also and kubernetes over AWS because you know you just can't fight the scale and so you end up this way Lori you want to show John how you do your things yeah so the reason fried Brian and I are doing this talk together is because we are opposite people I have respect the way that she does things it's just the opposite of the way I would do it I have another favorite way of doing things because I'm really analytical and I'm ever covering sassette min and programmer before that and so her way of doing the top 10 is to pick the 10 favorites and this method actually puts me spinning in a loop and so you have to find the method that works for you and this is an important process so I'm starting with John's Johnny this is John's favorite these are his top 10 and I use the opposite technique it's easier for me to pick the one out of this I could do without the most right so if I if I had a job that had a lot of these features but I couldn't decide if it was the right one for me here's how I would do it I would Laurie's way I eliminate that one first and then okay the next least favorite is that one and this is actually instead of it instead of this taking days and changing my mind over and over I'm now doing this in just a couple minutes and have all these which one's the least important to me now okay DevOps sorry Friday sorry dick is the commute I want my life back right and now we're left either way whether it's left rain or right vein we're left with these five most critical features which we are now in a leverage so I when I do this without a microphone I actually hold my hand up and I go these are the five points of your North Star because I like the idea of being able to take them with you wherever you go put them in my pocket so when you're walking around and you're talking to people and you're sharing the fact that you're looking for a new role even if you're in a role you're still talking to friends about how you want to get promoted how you want to start and work looking a new company you got it this idea about this little consulting thing you want to do on the side right you take the five points your North Star with you because this helps to guide every single decision you make you see a job description you see a suggestion you come up with an idea you're watching a TV show you go oh my god I've already figured out exactly what features I need out of my next job and this is the stuff that can't change right now my next thing these are my five points the next time I go to look for my next thing you're gonna do it all over again because your life's gonna be totally different you're gonna know new things you're gonna have new skills you're gonna have opinions about the place that you landed because of this right you're gonna try to figure out the 7° difference between where you landed and where you really need to be and this is how you do it this will really help you so you take your inputs from the help of John out you've got them on your spreadsheet you build your resume out of them you take the five points in your Northstar I love that animation Laurie that was so great thank you wait can I do that again and do it again great okay and then you use those to go on LinkedIn and you find people you want to emulate you find jobs you want to get any other place you want to look Laurie is gonna help you figure out how to go do all of this how dreams come true all right so now you've got the the left brain thinker here so I touched a little bit on this earlier what job you want there are a lot of factors to consider that aren't just salary right we tend to measure everything by salary unless you're like me early in my career I had a real salary problem because I'd worked for defense contractors and had a really a sequence of very low raises many years in a row and I had a salary problem earlier in my career and I corrected it by going to a company that would give me a big bump most people are now in that situation there's a lot of other ways to determine if you're a good match for a role and whether it's going to give you long term growth potential okay industry what industry do you want to be in health care defense aerospace computer gaming maybe just startup any kind of startup what type of company we've talked about this before large make it corporations where you've got a badge and you've got a process and procedure or maybe you like the little seat of your pants startups where every person is vital and you never know what's going to happen when you walk in the office every day what role on the team do you want if you're a junior guy maybe you want mentoring opportunities right you don't want a lot of responsibility because you want to focus on developing your skill set maybe you want to be the senior guy who solves all the problems and tells the junior guys what to do okay growth potential is a very important aspect the challenges the technical challenges you get this AWS kubernetes other good stuff you've learned it here at scale and career path a lot of people go to startups because they want it they want to think I'm gonna be a vice president in six months making anything Napa does startup right so career path is another thing that's important so if the only thing you're worried about in your job offer is dollars you're doing it wrong reprogramming you guys today okay so nuts I I'm on a team of chairs here at scale I've been on the team I think 10 years now and I reached out to them before this talk and I said where do you look for your talent when you hire I mean 18 years ago when they found at scale they were all in college okay 20 years later these folks are hiring managers vice presidents right these are all now senior people in their organizations and guess what they don't even use online job sites like they used to years ago they don't find them productive they use their personal networks to do hiring so I just want to give you guys that feedback okay but the online resources are actually very very helpful just don't depend on them completely all right and I'm going to show you how to leverage them LinkedIn is and what will these two examples LinkedIn and Monster there are others but you know time time presses okay so here are some here are some examples monster.com I did a search for open-source yes how many matches I had for existing jobs on monster.com if you cannot figure out what your next role should be given the five points on your North Star and and what your background is by doing this search and looking at these roles maybe we're doing it wrong or maybe you should translate the page to English okay so and by the way these these slides are available here are places that you can find free intel always do your research people go into job interviews and they don't ask any questions this is the wrong way to do it you do your research ahead of time this is all these resources are free they're all public and you could walk into the interview and you have questions for them you should be interviewing that company as much as they are interviewing you and well we don't have time to go through it but this again this is the slides available so what title what company all right so here's where where people come to me this is the and this is where we're different at raise me if you go to a regular career fair or you approach somebody whose job it is to recruit for giving companies the answer they're gonna have to your question is oh we you need this a junior you need to be you need to junior s re role and we have one available in Tucson and that becomes and then that resume that direction becomes warped and that warp toward the roles that are available to that recruiter in their industry yeah really senior recruiter will help you more beyond that but understandably they have a job to do so your job is before you get to the recruiter you need to go through this process and find out what is out there in the marketplace so how many people are looking for roles do you know the titles of the positions that would work for you is there anybody out here this only looking for one specific exact title so you know there's a few things right so how do you find out what the titles are what the roles out there are out there if you go to in this case if you go to monster comm it'll create a URL for you we're going to do search on open source and then our favorite technologies kubernetes AWS senior role that offer stock options let's see what happens then hundred and fifty thousand matches Wow there really are jobs out there with my five points now not all five points are things you could search on it's not getting answer the commute question but it's really gonna give you a place to start and like this is real time this is I did this just a few weeks ago to make the slide for you guys here's right on top we've got we're hitting all the nice and if you could if we could scroll down here you'd see down here that it offers stock options so we got hits and so just on that limit we have quite a few we can look at and then now you can feed this information back in and you can also feed it into other search engines like LinkedIn you know a linear seed software engineer a senior well okay not everything's gonna hit perfect but you can go down and you can see which companies are hiring and you can do your research on those companies okay and now we're gonna try the same thing with LinkedIn open source kubernetes AWS stock options it creates this URL for us what are we gonna get look at this look at all these jobs okay a little more variety here but the same thing you go you've mine through each of these jobs and you see what the requirements are for the job and you can tell how well you match it'll also inform you what certifications do I need to impress this employee if I want to see it what's the difference between the senior in and err mean yet can I make that jump this will answer your question in this research you don't need any professionals help to do and you need to do this before you target roles okay so here's another neat thing about LinkedIn you could sign up for freemium free and get it for a month free I've never paid for it but a couple of times I've done that miss Brina had showed me into this this really cool feature okay so here's the thing that I I want to make you aware of from a hiring managers perspective okay you will sound like a better match and you will be a better match for role which means you'll stay in your roles longer and you'll get more out of it besides your paycheck if you create a career progression okay so there's there's a couple situations simple situation is you're coming out of your education you're looking for your entry-level junior role whatever you're gonna you're going to be at the very beginning of your career if the sort of career progression and just getting your first job okay another situation is you're going to follow along that same career arc I was an MTS one now I'm gonna be a senior staff same industry same kind of work just a lot more responsibilities different projects now maybe people are working for you okay and then there's recur earring or restarting situations recur earring is where you're coming from somewhere else let's say you're a senior programmer and you want to completely give that up and now you want to be a network engineer it's not a huge huge leap you're not leaving the industry but it is a jump and that it does require a little bit different thought when you apply for your job and you have to do a little bit different things with your resume okay so one way or the other no matter what the situation is you're gonna have a career arc and even if it makes a jog you're gonna have it's gonna it's gonna arc and this is a real time example of somebody who was my client years ago used with his permission this is his LinkedIn profile let's see what he did and let's answer the question about if I haven't already done that job how am I gonna get hired for it so if I'm a if I'm a senior staff engineer and I want to be a team lead how do I convince them I can be the lead if I don't have that experience let's see what this guy did okay so we go down here you tick he's at ticketmaster senior system administrator for a little bit less than two years okay if you're all familiar with those roles that's going to be a high volume environment they're gonna have some security issues and this is during the heyday Oh to the you know in the in the aughts right so he learned some really serious his senior sister administration type lessons in that role which means you know a lot about what can go wrong about development about network engineering about diagnosing and troubleshooting problems about about releasing about projects right so he and so what's the next step up from the system administrator well he wants to be a principal engineer so he was able to convince DIRECTV that his skills would place him there at DirecTV DirecTV at the time and probably still is a school of a smaller company but with a lot of the same challenges so he makes a step up by going to a little bit smaller company but still a world-class company right and now where does he go next he wants a Director position why how did he persuade this next company that he was ready for it well he probably had some lessons he learned as a principal engineer responsible roles deploying brand-new state-of-the-art technology the difference between a director and a single contributor is usually either you have people reporting to you and you have a budget not always it's usually the first junior level executive position at a larger company okay and then well why he was a true car I assume they switched to DevOps or they were a DevOps organization from the beginning because he took his DevOps expertise to e harmony the largest dating service on earth and his large-scale experience here and persuaded them that he was going to be in charge of DevOps which touches everything right and then now he's it so he's at a harmony for a little bit less than a year what was he want to do next senior director of technology operations security with heal incorporated it's not as large a company ok see how he's moving up so let me ask you what's up here somebody answer the question what do you think this role is up here by VP positions CTO maybe for a smaller company right they're equivalent right we we know this guy is not going to go be a staff engineer somewhere we know he is using every jump he's making to get a new title new responsibilities new challenges different work environment what can we assume happened with his salary right no guarantee though right when he went from eHarmony director of DevOps to he'll incorporated I have no no insight to this but I'll tell you that could have been a hit are we willing to take it salary wise because in the long term he's going to be up here okay it's good to have stock options he's gonna have a piece of the company he's gonna be on a bonus program he's going to be calling some shots and that's clearly what he wants to do next he's going to be in the job but it's on a career path and so the next person who's reading his resume and looking at his profile is easily gonna be able to picture him on this he's gonna look like a good match even though he's never been vice-president of anything it's you could see it right so how many people in this room want a different title different position next on their career arc if their next job I mean you don't to be looking for you want to do tub Li different next here's how you do it okay it is a mystery and this is this is the mystery soft okay Java so I wanted just to inform you about the about the hiring manager's perspective because when you're sitting across the interview table from them sometimes sometimes you're kind of involved in your own perspective on things the purpose of writing a resume is to communicate to a hiring manager and persuade them that you are qualified for the role they have open that you're a good match that's the that's the purpose okay you need to get calls back from people it's not a book report that talks about everything you did in your life you're only addressing one person in one role okay because of that the steps are serialized purpose of a resume is to get your calls back it's get a service like a table of contents about what you want to talk about in the job interview okay get your call back what's the purpose of a call back get the interview okay purpose of an interview it has a purpose you're not just going and living through it and hoping you hear the purpose of the interview is to learn about each other to learn how good the match is so that you can enter into a well understood negotiation so that you know what they're gonna offer you know you got the range and they know what you need oh he needs to work he needs to be at home on Fridays you know he needs this salary range he's looking forward to going to scale every year okay and the purpose of the negotiation is for offer it's at least one offer it could be an iterative process but you want to have an offer that's going to be very close to the mark right and there may be a couple and this is we do a clinic here at the end of the day today that's on interviews and negotiations it's not about winning it's about finding a good match okay so the raise me approach is different from other resume approaches okay because I'm a hiring manager not a recruiter and I often do this talk or a talks like this with recruiters just so you can hear them disagree with me okay but the raise me resume approach is mostly about resume development is a process with a purpose okay it's not a one step process where you write this book report about your life and then blitz 20 employers your 20 best leads with some generic version of your resume you create a master resume first and putting it all of your experience your educational accomplishments your volunteer work and the master resume no one's going to look at but use 10 pages 20 pages long get it out put it in there that's your book report then you convert you convert that information into bullet items and with each targeted job you look at you pull up on resume on monster it's got a list of requirements that that hiring managers said they want you pull out the information from your master resume that matches that answers those questions so example resume development process here we go this is actually one of our raised me volunteers this is his example he started out here's this narrative these are the jobs he's had college students still okay a lot of it's about his volunteer work but he's just writing it all down he's just getting it down so he doesn't forget and now what do you do with this you can't use this as a resume I have seen resume like this for people that want to make six figures this is not a resume this is part of the process then you convert those to bullet items way too many bullet items for each job you had 30 different things that maybe that you accomplished that you learned that you want to talk about not for every job but maybe for jobs where it matches okay so you put it all in there and that's your encyclopedia and from there you create a targeted resume you look at the job posting you look at what matches in the job posting and you pull it over and this is what the hiring manager needs to see the hiring manager doesn't need to know about your paper out when you were 16 years old okay but your hiring manager does need to know about that interesting project you had in college 10 years ago that actually hits the nail on the head for the role they're looking for okay and you might not remember it if you didn't have it all here to start with so this is a process with a purpose and this is an iterative process that teaches you of what your career arc is but if you skip all this and you just write a resume to send it to everybody you're not going to go through this process but here it raised me I can't tell you how many people we have said start over you need to do this and they've come back to us with a completely different idea about what they wanted to do for a living completely different we would have wasted our time because they realized oh my goodness every job I've ever had I've always been the jack-of-all-trades that solves everybody's problem that's the role I want on the team I don't really want to be the senior guy that just ant that just you know solve certain certain questions that they that the executives want to see solved right they want to do everything right so you they learn about themselves and they could translate that to compete to to the conversations with career consultants hiring managers and recruiters okay how are we doing on time this may give me time check okay better wrap up so qualifications so once so once you get your your your master written then you can tell whether or not your qualifications are really going to be a good argument for whether you're qualified for a job you never exaggerate on a resume it's not necessary if you feel insecure about your qualification this is what you need to focus on okay skills experience accomplishments and education okay conventional qualifications are once everybody recognizes especially the big companies you're in your current role let's say your system administrator and you want to learn about network engineering okay what do you do well you're gonna write some scripts that have to do with the maintaining the network hardware okay you lean over in your current role technologies are often very similar to each other okay you can do casual consulting on 1099 which means take a job on the outside but it's not a full-time permanent job they don't have the same stringent requirements as a full-time permanent position would you can get a college degree or being a certificate program those are probably the most expensive ways to get qualifications industry vendor certifications and training ok these are conventional now what if oh okay and here's some examples in this this this slide is available by the way you can take these are just some of them but we could talk about them in when we have more time in the in the clinics okay there it what is but what if you want to make a change what if you do have that Fine Arts degree or a GI PhD in geology first time you'd talk here of to two years ago a guy came up to me and he said I have a PhD in geology nobody will call me back for a junior programming position I've been doing programming for ten years but he was so qualified as a geologist nobody he didn't look like a good match so what what do you think was going on with his resume PhD this publications that talk this he wrote it you know edited a book I don't know right so what doesn't go on that resume none of that stuff you don't lie but it'll emphasize all of your accomplishments it's not a book report you want to put the things in the resume that actually apply to the role if he's looking to recur ear into a programming role he needs to throw out the accomplishments that don't apply and talk about the program he's done over the years right especially if he's contributed to open source so the problem with recurring is when you go to larger companies that have well establish HR departments and you have will have difficulty getting hired in these positions here it raised me we help hiring managers with that language I have a talk I do just for how to have a reborn or somebody restarting after being out of work for a while how to put them in a role on your team even though HR says they have to have a master's degree or four years of experience it's all doable they're all guidelines they just need to give a charnel language that'll make their argument okay the HR people are doing the same thing that engineers do they really create repeatable processes that'll make their processes more efficient and low-risk and so the same thing they'll that worked last time they'll do over and over go to this college this degree this many years of experience what has that do to an engineering team it homogenizes it so it happens because they're doing a good job but the best engineering teams the most robust engineering teams aren't diverse teams we all know that you're sitting there nobody can see the problem in some guy in the corner goes huh I did that when I was in you know high school and then you've got your problem solved right you need the different voices from all over don't you are way more qualified than you think you are for most of the jobs that say they require certificates diplomas okay and so here and here it raised me we will actually help you the resume clinic is next I will actually sit down with you we'll do our best to mine things from your background that can answer those qualifications it you may not be a perfect match they want eight years you've got four you're still answering the qualification in your targeted resume so here's a ways to build of unconventional qualifications number one contribute to an open source projects you want to be a Python programmer go program in Python drop it and get somewhere and the hiring manager can see the quality of your work how you interact with the community what your documentation looks like it takes all the risk out of hiring somebody you could do volunteer work work for free yeah come to come to come to some kind of scale I'll help run network cables around the a/v here write software right devops table Dave ups to you and not only that you've you work for me I'm a chair if you work for me I am a reference okay speaking at user groups so if you can't even find volunteer work to do you can write a set of slides to speak at a meet-up okay I'm by the way you put those slides up on LinkedIn and put it on put the link on your wrist on your resume so the hiring manager can click a link and see it okay on my skill builder sites we all use those right hackathons competition ctso right out there in the hallway we got a CTS okay other ways you put those are unconventional qualifications on your resume they give you so much to talk about in a job interview you can sound exactly like the person they're looking for even though no one's going to put hackathon champion as a requirement for a job posting right okay and so sometimes I get asked if we have time I can do this slide or we can talk about it later okay so grab it so so some people so like I said raise me is not about trying to move you from company to company from job to job it's one way to do it but it's actually very disruptive right you I want to make sure that people exploit the situation's they're in as far as they can and make them move with when they've hit with their left brain fully engaged okay so here are theirs they're they're six different points that managers hired that will create will help you put you in a critical mass situation where you're ready to be promoted okay and this is my opinion as a hiring manager you'll probably hear something a little bit different from people in other roles oh and there is one thing to avoid some people some people will put will will threaten to quit if they don't get a promotion this is something that people do is to leverage to get a promotion and there is actually valid it's actually valid to go to a hiring manager especially a large company and say you know hey I got this job offer I want to raise or I want a promotion it is valid to do that but you need to realize that hi I recommend hiring managers don't do that because those are people that they're going to lose anyway eventually they're already unhappy what you care about is fixing the situation you're in for a long knot on one moment fix but a long-term career arc so that so that underlying problems in that role have to be solved first in order for you to stay there in the long run that's my opinion okay oh and then I have other slides I do I get asked about consulting so I have other content for if people ask me about consulting and this is where you can get help shell con so like I said raise me came out of the info SEC conference shell con which was founded three this our fourth year three years ago the shell con booth is out there in the expo hall this weekend and raised me was born there and we do now this year we do one raise me event a month at different conferences and I we did have a full schedule this year but I'm not sure exactly what's happening but we will be around at least immediate groups excuse me and and as ever we are completely volunteer-driven they are all volunteers that will do consulting appointments for you if the people out front Marcus will set you up with appointment any time during the day go to your talks you can come back that's yes and John cyclic where's John John cyclic he's a professor at a local university he's been a mentor for many many years he wrote a talk for us and that is at two o'clock and his talk is on open sourcing your career Oh thank you very much thank you very much the resume clinic is next [Applause] a hiring manager over here why how does that happen how does template job postings go out now I'm not like that but I'll tell you I'm still sat across the table from a candidate whose resume was just so off the mark I just wanted to send him home with homework and say you know what we need to talk we need to talk again on the phone when you've put more of this stuff in your resume and I can consider it [Music] so here advance will we're going to have a real example of that later and we're gonna rip everybody a new one okay yes [Music] so that sends me the signal that you're really not interested it does sorry even if it's not true yeah actually um that's a great question I want to cut it off because there's an interviews clinic this afternoon so it's it's all in early together it is but I know people are going to come back for that they're going to want to hear it so if you could be here for that bring your bring your idea right back what I wanted the purpose of this is is I want to show you how the resume sets off this cascade but it all starts with what's on your resume okay now so the effective resume so people with people write resumes they think that it just taught you all you're doing is talking about the job that you want right but actually a good resume a resume that's persuasive to me that you're a good match implies what you don't want if you want to work for a little startup company where everything you do is critical to the bottom line and you don't know what challenge is coming next and you might be vice-president next month if you want that if that environments what you want that goes right at the top of your resume I want that so what happens when the guy who works for the Kaiser Permanente you know and there are thousands and thousands of employees with their badges and they're in their structured processes sees your resume is he gonna call you back do you want that call back no do you need it no and that's exactly what you want because here's why not only with that cope will call back mean nothing to you if you're too generic on your resume the guy who works for the startup is gonna go I need a stress junkie right but if he sees on your resume that you just love having challenges come at you from everywhere he's gonna go or she's gonna go oh my god I need this guy on my team I need to figure this out what role can we give this person something will resonate for them that makes you sound like a good match if you actually make it clear what you don't want like let's say I'm following this Dartmouth so he's asking about the star method and there isn't enough time to go through like every popular method out there when you talk to the individual career consultants they can tell you what their preferences are and and the answer is yes should I try this method yes should I try this method yes I'm not gonna tell you there's one method that's better than any other but I will tell you as a hiring manager whether I think your resume is understandable whether it's persuasive okay so we talked about in the beginning about role and career progressions if you are a junior guy let's say you're a junior IT specialist at Northrop Grumman Corporation if you help people you do help desk work okay you do that for six months sounds pretty good goes on your resume here's a book report resume junior IT Help Desk Northrop Grumman Corporation whatever you don't a January through June okay what sounds like a decent qualification but junior people tend to learn really fast what do you like what do you want to know about a junior person like how how much they can grow in a role so what if you had exactly that same line on your resume exactly the same company exactly the same experience and you said started out helping users start out starting out started out as a helpdesk support for engineering users in so-and-so departments and within six months became the go-to guy for Linux on the team same line but now it has presented you as somebody that a hiring managers gonna go well I don't have Linux right now but what if I wanted it or what if I just need somebody that'll always patch my systems and like always be looking to do the next thing they'll take they'll they'll be persuaded that you're the kind of person they're looking for so don't miss those opportunities when you're talking about roles it's not a book report okay you're talking about your career arc hmm hiring for culture training for skill I like that quote okay so also this slide should look familiar to people that we're here earlier we tend to overemphasize salary here in the United States there's a few reasons and the industry it just encourages it and this is very self-defeating because there are other aspects of compensation that are just as important as salary and we'll talk about the salary and they go in the interviews of negotiations clinic this afternoon also whether or not you're a good fit depends on other aspects too not just the salary range it's the first thing we jump to because we're left brain thinkers so that's a number I can hang my hat on that one I fall in that number where that's more than I make it now that makes me happy right must be a better job because it's more than I'm making now right in your resume you can specify industry type of company you want to work for role on the team you're looking for and the growth but and the growth potential is not necessary something you put in your resume but it's definitely something you're targeting in your next role if all these things match what you want matches what the hiring manager has to offer it gives the person across the table a chance to resonate with you and say well you know I know this isn't really the salary you're looking for you know it's you know because you don't you don't really have the experience we need but we have this opportunity where we send people to scale every year for training you know or or every quarter we send someone on the team to to go get a certification and bring knowledge back to the team and do lunch and learns right I mean they could find other ways to satisfy your career needs so the Rays may approach resume development is a process with a purpose you're not just creating a resume it's not a book report okay you need to discover your career arc discover where you want to go in the longest run and then determine what roles are right upon that path okay you don't do that by looking at a job posting and writing a resume and sending it to that employer or sending it to 17 employers okay that's not how it works you create a master resume first you start out with a narrative and create a master which becomes a kind of encyclopedia and then from there you create targeted resumes for each role okay the essay approach is something it's just a term I use I don't know if anybody else teaches this but did you all learn how to write essays in high school okay what after you after the title what's the first thing that goes at the top of a resume I've resume of evidence a topic sentence properties to your thesis statement what is the whole rest of the essay do it supports it so if you're writing an essay about elephants and you have a paragraph about dogs is it belong in that essay No so if you're applying for a job if you want a job in the aerospace industry and you've got aerospace experience but you also worked at you know a car wash what do you think goes in the resume what do you think doesn't so you put the things in the resume the hiring manager needs to see in order to determine if you're a good match okay and the essay approach with a resume what I call the essay approach is you put the summary at the top that includes the things we talked about the industry the type of company the type of role and the type of work as a hiring manager I think you've probably seen the same thing as me you're lucky if you get one out of four or five of those you find out what kind of work they're doing now maybe what kind of work they want to do next but you don't see anything else in the resume it's all the rest as guests work okay well he came from three other aerospace companies he probably wants to stay in the aerospace world you know or works for start-up probably likes working for startups it's all guesswork but if you put it in a summary at the top of your resume takes all the guesswork out of it you'll sound like a dead-on match for a role that where those things are offered so is that in your experience you see what kind of work they did how often do you see what kind of work you think they want to do next yeah well for the role their interview or for what it whatever they want to do it's that they haven't done before do you ever see that in a resume so you won't even know if you're a good match I can promise you that if it's on the next role in your career path you've been successful you'll look like a good match if you say that's what you want start out by saying that's what you want that makes you a good bit also you'll find when you create a master resume there is a common there are common threads that pop through and this this happened in real time for me a few months ago when I was mentoring a college student graduated from CSUN double two degrees physics and some kind of engineering very high very highly accomplished high grades and a couple of internships which I feel were probably prestigious but that's not my world and so extremely qualified but never had a world job out in the wild out in industry and so we're and so he had basically an academic resume and it had to be completely redone he wasn't understanding why he wasn't getting calls back because all he talked about was being a TA so in you know well he's capable he's brilliant he's capable of doing all these things but he didn't say he wanted to okay so we rewrote his resume and in the process of him creating his master he found out something about himself he found out that all the way back to high school every time he was on a group project or worked on a team he was the guy that always did the data analysis that he learned how to use Excel and be a real wizard at Excel when he was about 13 or 14 baqia he was the guy on the team that low Krait fancy spreadsheets do graphing and real stuff in the background and it had carried over into his college life where he was a top achiever and still on every group project he was somehow the guy that was running statistics and doing risk analysis of work and and and other kinds of work and so it was it was it isn't the kind of work he wants to do he doesn't want to do data mining for a living but he understood what role in the team that he could make a really strong argument that he qualified for and as a junior person that's never had any industry experience sounding like a perfect fit for an engineering team in any kind of role it's a big asset so before you go into interviews this is this is by the way this slide is from my hiring manager lecture okay here's what I tell hiring managers if you don't look at all these free public resources on the Internet to find out what candidates are finding out about you before you start interviewing you're a fool there's all things there's be things being said about your company about your CEO about your business partners about your stock value out there on the internet that gives people impressions and if you don't educate yourself about it you're what you're you're you're hurting yourself right so let me give you this slide as candidates here's where to find it okay now this doesn't mean you believe everything you read but like just like advice you're gonna get input from everywhere it's gonna help you decide what to ask so you read the CEO has funky pictures with someone that's not his wife okay you don't need to ask about that in an interview but you might want to ask about a recent merger you heard about what's the chance they're gonna eliminate you know the IT support personnel in that merger right there are things that are worth asking even if the manager doesn't have the answer it shows that you're really thinking about long term in the role okay there's one here that is interesting I have never used this blind people that use it are find it very compelling so I just want to mention it it's a it's a website that you can go to if you have a job offer and you can compare with employees who have cept it offers who are working at these companies and find out how your offer compares to what they got in their package their compensation package it works because the only way you can register there is if you have a corporate email address with that company so if you want to find out about Oh Facebook is one of our big sponsors you want to find out about facebook.com/ and whether your offer kind of matches what everybody else is getting you can go on there and talk with real Facebook people so qualifications so your resume is gonna summarize your qualifications for a role a particular role that you're applying for here's four things that are going to be on your resume skills experience accomplishments and education okay these are the ways that you can convince Matt that you're the person that can solve his problems there's two kinds of qualifications there's conventional qualifications that you're going to see on every job posting college degree so many years of experience okay then there's going to be unconventional qualifications let's talk about conventional qualifications to get that out of the way we all know all what this is the first one that's very important is that you're leaning over in the current role you have experienced that's very close to what they're looking for if some big operation wants somebody DNS is on my mic is our keynote on Saturday so if some big operation needs someone to revamp their DNS architecture and and you've and you've supported DNS in a previous life and you want to do that go and you want and you want that to become your specialty going forward you do more of that you also emphasize that on your resume oh why did these ten things now these ten things one of them was a DNS architecture task well guess which one goes at the very top of that list it's gonna be the DNS task it's gonna be the thing that you want to do next on your resume because you want to emphasize that that's the thing you want to talk about and you don't exaggerate never exaggerate on a resume don't be modest either this is just plain facts ma'am okay if there is a number you can associate with it with a bullet item if there if there is analytical credence you need to do that so I supported 5,000 users you know 300 virtual machines you know built 20 systems right put a number to things so the hiring manager gets a really clear idea of what you've done do not exaggerate they're gonna catch you it's not worth it another thing so leaning over the control is one thing you do another thing you can do is casual consulting on 1099 so companies have much more relaxed requirements when they hire consultants so you can do this as a side job put it on your resume college degree certificate programs are the most expensive way to build a conventional qualifications and they're recognized by everybody industry vendor certifications and training there's another kind of expensive way to do it takes a little bit less time okay so these are conventional qualifications every HR department in the world is gonna love to see these okay and here's a summary of open source qualifications that are pretty common let's ask our hiring manager you have an opinion electing he's specifically asking about CompTIA so how many people have been told by a recruiter get certifications put them all on your resume no matter how old right get as many as you can if you anybody ever pressured you to get as many as you can the reason that that happens is because there are search engines out there that are just blindly parsing people's resumes and looking for matches and they'll report 70% match 30% of the keywords match that's really low 50% of the keywords match might be somebody's threshold for actually downloading a resume and taking a look at it they're doing keyword searches you can create resumes that are very effective at keyword searches without compromising the quality of the content so I'll tell you so you know we can oh you're talking about almost all these I'm just afraid we're going to run out of time so can you do that can you ask somebody in a one on one appointment okay if any unless somebody else has that question but so the point that I want okay so all right we maybe will circle back we'll circle back around to it if we can so the point I want to make about certifications is you can have too many that is a piece of stupid dogma that's out there hiring managers are looking for a balance we want somebody who can get the job done if you get your master's degree we're looking for the promotion to the lead position afterward okay not degree degree degree to good degree and no changes in your work okay there are some people that just sequentially get certification of a certification it's something they enjoy doing that is not a career path that's not what managers are looking for okay if you get a certification and then you do a certain kind of project related let's say you get an information security certification a security certification and now you go Reba and now what you do you put on your resume I went back and rewrote all my old Python code or now I you know I I now I'm entering other JavaScript programmers you put that on your resume so that there's this balance between certifications and achievements okay question anyway so yeah it's a little bit of alphabet soup but we want to work with you one on one okay and every manager is going to be have a different opinion about whether they like certifications how much they value them and which ones it's so different from position to position to position right so we can say well you know what's the best one of these the answer is it depends and how do you tell you go on LinkedIn and you see with the guys and the gals who have the position you want already have at a given company go check out Netflix and see what the Netflix s Ari's have right he was so what would happen so how does that happen how does a person without certifications get overlooked for a job that this person is more qualified for than somebody that has three of them how did they get overlooked what do we talk about if they don't what if they do he's saying that in his case he has no certifications at all but he's eminently qualified so how do those people get overlooked their resume is crap yes their resume says I have certifications or they don't here's another thing that happens or the HR department is looking yes right and this is why I do raise me guys I try to educate HR personnel on how not to fall into that pit okay so either the resumes crap or what's going on in the interview process now is that that information is not on the resume so it's not coming out on the interview process where they're resonating with I solve this problem ready okay exactly put everything I want to know everything all the way to the to the good citizenship you award you won in kindergarten put it all in your master resume get it out that's your master profile okay that helps you that release that frees you to write a targeted resume that has a lot less in it and it will just be the things that the manager needs to see I need to move along a little bit faster okay so we talked about some of these things are ready so unconventional qualifications if you don't have a college degree that's on the mark if your previous work experience has nothing to do with what you really want to do next there is hope for you we specialize in that it raised me I wrote a talk on this of my first talk I ever gave was here at scale a few years ago just how to recur ear okay and I get people people asked me to come to their conferences and tell them okay so you could do volunteer work you can contribute to open source all the stuff goes on your resume it's just as important as your conventional qualifications okay you can speak at user groups you can do online skill builder sites got to be role enrolled in university ok and it feels like there's competitions but there's hackathons right there's all kinds of things you can do that don't even cost any money in mr. Nathan's right back there we have our expert in how to how to increase our qualifications for open source roles and this is what you do instead of exaggerating on your resume or instead of just saying oh they'll never hire me this is what you do you build up your unconventional qualifications if you're recruiting from somewhere else okay here's the document about resumes alright then everybody's heard these piece of these pearls of wisdom in one form or another and boy does this drive me nuts as a hiring manager but you'll find that these two people sitting here don't agree with me on all these points okay but we'll go through mine real quick okay exactly how long should a resume be one page everybody disagree anybody disagree okay uh give me another number how long should resume be two pages okay so I submit to you that's what that is if you write your master resume which has ten pages of stuff and you pull over just the items that apply to that hiring managers roll and it is two and a quarter pages long every single line on that resume is something that hiring manager wants to read why would you cut it down to one page you want to talk about it in the interview right you're not going to talk about the bicycles you rebuilt when you were a teenager you're going to talk about things that actually apply but if you if you use that discipline when you write your targeted resume it's going to be exactly the right length so let me ask you another question which I'm sure everybody is going to agree on how long should a book be okay exactly the right length to tell the story right okay all right so there are other things be general we talked about it's important to imply the things you don't want to do as well as include the information about what you do want to do it makes you sound like a better fit when there is a good fit passing with bud words we talked about this only the ones that apply he doesn't care about no matter how sexy state of the art your work is if he's if it's not gonna apply to his job he doesn't need to know about those buzzwords oh my goodness I honest to god the last time I did the very last resume review I did somebody was had the very first acronym he had on his resume was visual with was visual basic related acronyms visual basic this is a Python programmer okay why is that first why is that even on his resume because he thought he had to have everything on it and he was listing in an order well one order should have be in guys who's reading their resume what order should it be in the order that it applies right the thing you want to talk about first or most maybe it's not necessarily what Matt's looking for maybe it's what I want to do next so I'm putting that first don't bury the lead sometimes recruiters will encourage you to put everything because they want the high percentage of matches if you feel like you need to do that if it's tangential but it sort of applies de-emphasize it put it at the end of a list not at the very beginning okay don't need every certification we talked about this just the ones they're looking for don't blitz your resume because you send one version out you don't get calls back yes what you've done you vest yourself up for me like section titles you can get creative with section titles alright work I do so much volunteer work and the people I work with they do excellent work we'll give them section titles that say volunteer work hackathons people that write cts cts they've authored cool stuff I did there you don't have to you know salary you know employment history education you can come up with if you have a whole bunch of information that you want to categorize and emphasize it actually distinguishes your resume to create a creative heading okay here's another piece of wisdom that really bugs me I work a lot with people that are recur earring or what I call restarting people lives take it off stated to raise children and so they were once at the top of their game and now they've been out a few years in the world changed and now they're having trouble getting calls okay they are often told not to emphasize employment yeah so just don't mention it you know that's not what you do Mike in my opinion the strongest resume for somebody who is reka rearing or restarting is one that talks about the employment gaps but what do you talk about so between you know June in December of you know 2019 what do you put in there leave it blank what you would but what you do during that time do I want to know that you repainted your house related to your career so give me an example you weren't working nobody was paying you so what were you doing you were contributing to open source maybe you were no this is this is real-time example woman that took off was she was at the top of her game in the information security industry she took off for four years to raise her toddlers she couldn't get she wasn't getting any valuable leads and wasn't getting calls back on the roles that she wanted had had a big gap in her resume was always apologetic about it I found out when she wasn't employed she founded a it's a little off target but she founded a java user group on meetup they met every single week she taught other people Java and just just in that demonstrates leadership initiative curiosity programming skills and she was a security professional but she didn't stop every CTF she went and none of them were written on it none of it was recorded on her resume and she was the top female winner in every CTF she'd been in for years she show up she'd always take she wouldn't be first necessarily in the CTF she was always in the top ten she'd be the number one female boy isn't that persuasive none of that was on the resume so my point is is that there's so much you can say if you just even have a hobby that's related to gives you something to talk about I built a server at home I am running Linux got a firewall same thing oh well there you go yeah yeah yeah you don't have to you don't emphasize it you do emphasize things that don't matter but if you've done something if you wrote a book on your sabbatical which is often what people do well you know you'd be taught you learn why you're writing you never really know something until you teach it people so how are we doing on time we're supposed to be that we started late which must be done about one we'll go until about 1:30 so the rest of these slides we can go through a little bit faster because I think we covered most of it o self descriptions this is where people say I'm a motivated self-starter well you're wasting your breath o telling me you're a highly motivated self-starter doesn't persuade me of anything and you know you put something else on your resume that means something let me be the judge of that he's laughing but people think this is really persuasive right and exaggeration we talked about that okay so here's the resume development process this is a real resume a real race V volunteer said we could use it we started out he's the college student we started out with narratives about every job he's had and his volunteer work at scale okay and that's that's the beginning so he's written everything he can think of that somebody might want to know about and then we work together and we convert it to bullet items to talk about accomplishments okay you were at scale but you ran cables you were at scale but she helped diagnose network problems right here's what you didn't open source you the different things that you worked on open source that kind of thing it's where you actually get down into the details about what you did and sorry every single thing this was this is his page one and he has no work experience in the industry and that was phage one but this I'll tell you his story in a minute but here's what the final targeted one was he he actually he's been applying for internships with it so you see looks at the internship he goes back here he refers to his master resume and he pulls over just the things that matter putting them in the order of the emphasis he should be making in order to prioritize what he talks about in the job interview and this is exactly this is one of his targeted resumes okay that's what it looks like oh now the rest is about what kind of side issues and so it's it's it's content that I offer if there's but I want to find out what the audience needs so this is for consulting if some people are considering oh I want to be a consultant next and I have a group of that then we can go through this there's all different kinds of consulting and then a little bit on interviews but we're gonna do that later so okay so let me tell you - Tyler story that's the sample resume you saw 17 years old high school junior never had a job grew up in my family which means he grew ups doing scale every year you'll see him running around looking really tired probably with tape stuck all over him during game night writing cables basically being a gofer anyway he grew up with this and he's got more and more responsibilities over the years before he started his cable he it before he started volunteering of scale he did other volunteer work like every summer at the end of summer every August he would go to my daughter's elementary school and in every classroom set up the teachers computer because they get locked up in this room do you know how frustrating it is to teachers to a dusty dead computer in the bottom of their cabinet have to set it up and get it to work and you know oh it's got a you know it's got a as soon as it comes up it has to synchronize antivirus signatures and just all kinds of stuff that they don't understand little things could go wrong he would do that for every teacher at my daughter's school and he was a hero well so he put he put that volunteer work on his resume yes nobody ever paid him to do anything but that volunteer work on his resume and there was one in the process of creating his master resume he remembered one special moment that he had doing this work one teacher was exceptionally flustered she had one of those rooms that's always piled high with papers and art supplies and stuff that kind of fun teacher this great tab but doesn't like computers actually kind of afraid of computers he sets her computer up and and she's so grateful and as he's walking out the door he sees the stack of cardboard boxes kind of doing this looking dangerous and he says hey can I help you with these boxes she's really touchy she says well it all has to go in these cabinets and these shelves and I have all this stuff to do and my computer wasn't working and he stomps for a few minutes on the way out the door and he takes care of unloading all of her boxes for her little event doesn't mean a lot but the fat and it wasn't in his master resident but the fact that he wrote that master resume entry about that job rumor that about that task reminded him of that 17 years old he's applying for his first real job with a first real big company never made nobody ever paid him a dime to do anything he walks into the lobby there's two other 20-something adults there they're not even minors they're full adults both of them have work experience working for exactly the same kind of company tire company and he just his first thought Wayne walks in I have no chance no one's gonna hire a kid when they have these two guys sitting here this is not gonna happen he goes into the interview and they start talking and he had this targeted resume and he started talking about his experience and he remembered the story about this teacher and how just offering to do this little thing for her just changed her whole probably it started to her school school year off a lot better but it changed her whole feeling about her job that day having somebody on the team like that he shared that story that oh yeah let me tell you about you know in the context of I don't have any paid customer service experience no one's ever given me a dime to sit behind a cash register and take money but I did do this one thing for a teacher once they hired him they are two out of the three people there he was one of the two and he's not it wasn't even eighteen years old he had a badge benefits he had medical insurance he had training he was MIT really I was a consultant at the time there were plenty weeks he made more money than I did anyway so that's my story and I'm tell you everybody has a story like that but if you just jump forward to just writing a targeted resume and just blitzing everybody with that resume you're gonna miss that process of figuring out who you are what create what you're what's your career arc is what's going to make you happy in the long run and what anecdotes you can share with a hiring manager that will resonate okay so that's the end of the formal presentation that I have I do have other comment content for other subjects but we'll you know we're going to hang out till about 1:30 on this are there any did we so this is the first time that Brian and Matt have joined in on this thank you thank you man that really puts people it really puts people on the spot but I brag that no to group clinics are ever alike know - and this is a different this isn't usually the group clinics are kind of a different setting so this is a little bit different for even for a glutton group clinic but it really puts people on the spot don't you get spontaneous honest answers out of people when they have no idea what I'm about to ask right isn't that great put him on the spot he's the guy that's on the other side of the table when you want a job making a certain amount of money right so who in the audience has a question

Channel: Southern California Linux Expo

Views: 156

Rating: 5 out of 5

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Id: CRWTZkr3_bw

Length: 88min 4sec (5284 seconds)

Published: Mon Apr 13 2020