Hi, my name is Liz and I'm a Developer Evangelist at Twilio. One of my favorite ways
of showing the magic of what Twilio can do, is by making an omni-channel
communications experience in five minutes or less. So that's what we're
gonna do together today. If you don't have any coding experience, it's completely fine. We'll be using something
called Twilio Studio, which is a flowchart-like environment that has drag and droppable elements. So you can create your entire app without having to write one line of code. First, we'll buy a Twilio phone number. After that, we'll set up our
Studio flow and hit Publish. And then as the last step,
we'll test out our app to make sure that everything
works the way we want it to. So grab your laptop, log
into your Twilio account. Let's go. Once you're logged into
your Twilio Console, it should look something like this. To buy our phone number, let's navigate over to the
left-hand side of the screen with the Products and Services icon which is a circle with three dots. From there under Super Network
we'll choose Phone Numbers. Let's choose Buy a Number from this menu. You can search for a
number in your area code or wherever it makes sense for you. One thing to note is that
if you are trying to buy a phone number in another
country, you may be subject to some different regulatory requirements. Just make sure that you
have that all completed before you try to buy your number. Now that we own this number, just wanna point out two areas before we head over to the Studio Console. You'll see that there is
an area for voice and fax and another for messaging. We're gonna come back
to these in a little bit after we set up the Flow. We purchased our phone number Next, we're gonna set up the Studio Flow. Let's head over to the Studio Console. Go back over to the
Products and services icon. And then this time we'll
scroll down to Runtime and choose Studio from that menu. In the dashboard, we'll choose
the Create a Flow button. There are some really amazing templates that you can use for Studio. There're things like creating
a Phone Tree or a Chatbot. We're not going to use any of those today but it's a great place to start if you want to keep playing with Studio. Let's start our Flow from scratch. You wanna pause the video now. You can take a moment to
explore this screen a bit. This is the Studio Flow Canvas. You can zoom in or out using these buttons or if you're on a trackpad,
you can pinch and zoom. Every Studo Flow Canvas begins with this Trigger Widget. Today, we're going to use
the Incoming Message section of this widget. And we need to connect
it to a different widget. Basically, widgets are boxes
that have different actions that tell our program
what we want it to do. The first thing we'll do is say that when a message comes in, we want to send another message
back and wait for a reply. Please scroll down here under messaging. We'll choose the Send and
Wait for Reply widget. Now, if you see that a widget
has this exclamation point, that means that there's
something in the widget that needs to be configured
and isn't done yet. Let's fix that here. It
wants a message body. You can write whatever you want in here. I'm gonna ask what
someone's favorite emoji is. Because I think that's a fun question. Hit Save on that. Next we'll tell our program
that after someone replies, we want to call them on the
number that they replied from. Under the Voice section here, let's choose the Make
Outgoing Call widget. There's actually nothing
that we need to do here, you'll see that we do have
the exclamation point. And it's because we need to
connect our widgets together, using what are called transitions. Transitions are these connections between the previous
widget and the next one. Let's go ahead and connect those now. Great, everything looks good to go. Lastly, once we call back, let's connect someone who
called to a conference line. We'll choose the Connect Call To widget. If you go into the
configuration for that widget, under the Connect Call To section we can choose a Conference. This will actually spin up
a conference line for you. All you have to do is give
it a name and hit save. Then make sure you connect to this here. Great. I'm gonna zoom
out and check over this to see if we have everything we want. Looks good. Now we have
our Studio Flow complete. Okay, the last step is to publish our Flow and connect it to our phone number, and then test it all out. Hit Publish up here. And then let's go back over
to the Phone Numbers Console. Click on the number that
you just purchased earlier. Let's scroll to the bottom of the page. Since we told our program that we wanted to trigger the Flow using messages, under the Messaging section, we are going to say
when a message comes in, we want to connect to a Studio Flow. And then the Flow that we will choose is the one that we just made. And hit Save. And you should
see that dialog box at the top that tells you the number
was successfully updated. And now we are ready to test our number. All right, we have our number, and now it's connected to our Studio Flow. So the last step we have to do is just test it out to see if it works. The way that we'll test it is simply by texting into the
number that you purchased. So when you text in, you
should receive a reply. And then from there, you can reply back and you should get your phone call. If you want to try using the number that I purchased in this demo, you can also try the number on the screen. And if you've been following along, you should get the same results. In about five minutes, we were able to buy a Twilio phone number, set up a Studio Flow
and test everything out. So that's it for today. Thank
you so much for watching. Be sure to let us know what
you're building in the comments. Subscribe if you're into that. And please watch the video that I have picked out for you next, which is going to walk you through how to set up a Barista
Bot with Twilio Studio. And it expands upon a lot of the concepts that we started to explore today. See you later.
