Hey, this is kinda like a part two video I mean you don't have to have seen the part one video to understand what I
talk about in this video, But I mean if you haven't watched
part one, uh, you should. So I used to work at Subway
and to be honest about 80% of the customers
were fine. Sometimes they would do something
that would just personally annoy me, like ask for a
meatball on flatbread. So don't feel
too bad for me. Like, sometimes people
would ask me: "Can I have a turkey
with lettuce, tomatoes--" Whoa whoa whoa whoa!
Slow down! What kind of bread?
Foot-long or six-inch? What kind of cheese?
Is it toasted? THEN we'll talk about vegetables! And every time someone
brought in a list, there would always be
something missing on it. Always! I never had someone come in
with a complete list. I would ask someone,
"What kind of cheese?" And they would say,
"Agh, they didn't specify." Well then, if they didn't care enough to remember cheese, I guess they'll get swiss! If anyone watching is currently working at a Subway, then feel free to use these tricks. if someone asked me, "Hmm, what kind of cheese do you recommend?" I would ALWAYS say provolone. because it's the easiest cheese to pull apart with gloves on. Really, if anyone asked me what I recommended, I would just tell them the easiest thing for me to do. But even after I gave my insightful provolone cheese recommendation, Sometimes people would still say, "Hmm, I'll take American." why do you even ask me what cheese I would recommend if you're not gonna take it seriously?! Another thing that would annoy me is when people would say the sandwich was "All done" But they didn't put any sauce on it. So I would ask, "Any sauce?" and then they would be like, "Oh yeah, Mayonnaise." OH! Why did you tell me it was all done IF IT WASN'T! Also, the receipt machine at the store took like seven seconds to print out the receipt. So it would be very awkward if I asked someone, "Do you want your receipt?" and then they would say, "Yes." And then we would just STARE... AT EACH OTHER... UNTIL... The receipt printed. So what I did every time someone swiped their credit card, I would just stare off into space, And in my head, I would count to five and then I would ask, "Do you want your receipt?" And by the time they said yes, it was like magic! As soon as they said yes, BSSHHH, the receipt printed. At Subway, you only work with one other person. So if someone got annoyed and said, "Lemme talk to your manager." I would just look at them and go, "Listen, I've been here the longest. The only other person in this store is a 16-year-old girl, and she technically isn't old enough to use the toaster. So, I'm probably your best bet. I'm the manager." Like, do people think the manager will automatically take their side and give them free stuff? YES, actually they do think that because it happens all the time. I would consider myself a pretty laid-back Subway employee. I didn't like to be stingy with people, Even though I was disobeying the Subway formula on purpose. Oh, you want more than six olives on your foot-long? Pff, sure! Here, have a FIFTH slice of cheese! A dollar fifty for avocado? Pff, I'll charge you seventy-five cents buddy! I probably shouldn't be saying these things, you know. In case this whole YouTube thing flops and I need a job. So I wasn't really "strict" on the rules. You know those fast food workers who are strict, "No! We won't serve breakfast at 10:02! Get out!" But being pretty laid back still didn't stop people from being annoying. So this one person comes in and asks for two, foot-long, pastrami sandwiches. And pastrami is our most expensive sandwich. It's about $10 for a foot-long. And guys, the pastrami is super good, but I wouldn't pay for it. I mean it's good, yeah, but I'm not paying $10 for a foot-long. It's not worth it. So this guy, I make his two sandwiches. I ring them up and I say, "That'll be $20." And I guess he didn't look at the price of the sandwich on the menu, or he thought we still did the $5 foot-longs, because he said to me, "I ain't paying for that." And this is when I was just starting out! I only had like, a week of experience, and after he said that, I responded, "Well, shoot, I guess you're not paying for it, I didn't know people could do that." "Hey, I want this!" "Alright, that's $20" "Nah." "You don't want it?" " No I want it, I'm just not paying for it." Ok no, but actually we did come up with a compromise. He told me he had $12, so he ended up paying for one of the sandwiches, And I got to eat the other one. So it all worked out. So one time I was making a sandwich for a guy with a very heavy accent and he asks for onions on the side. No big deal! We had Sooubway put vegetables in little cups all the time. I actually got a soup cup, because the on the side cups are teeny-tiny and I started doing my thing. But then he says, "No! On the side." and I think, " Oh! He's getting a foot-long! He probably wants onions on half of it, but not the other. So I start putting onions on half the sub, but then again he says, "No! On the side!" At this point, I don't know what this guy wants. So I ask him, "On the side of what?" and then he screams, O N I O N S And I never figured out what he was trying to say. This one old gentleman asks for sauce to be put on his vegetables, and normally we put it on top of the sandwich with the meat. And I didn't know if I heard him correctly because I put the sauce on and closed the sandwich. So your sauce would've been in the same place either way! One time, this woman tipped me and Correy $40. She wasn't annoying. I just wanted to sprinkle in some good customer stories. Ok one time, this, uh, Native American person came in and, I don't know if mentioning that was important to the story... He comes in and asks for five foot-long Tunas. Ok Tyler, just me and you lets do this! and then when we're all finished, we ring them up and we say, "Anything else?" and he says, "seven meatballs" What!? He wanted seven more sandwiches! But James, you're Sooubway! You're supposed to make people sandwiches regardless of how many they ask for. Yeah I know, but the guy could've handled it differently. Normally for a platter, you have to call in at least an hour ahead, and that's only five foot-longs. This guy could've called ahead and said, "Hey, I'm getting twelve sandwiches so just, prepare yourselves... mentally." I mean we had so many customers waiting in line. No, we didn't that's a lie, it was only him. But still! This one woman, I was making her sandwich and for vegetables, she asked for extra lettuce. So I put on a big handful, but then she asks for more. So I put more on, "more" I sprinkle some on M O R E! "Uh, I won't be able to close the sandwich with any more lettuce." and she says, "That's fine." "Alright, extra lettuce it is." So I ended up giving her an open sandwich with a mountain of lettuce. You know we do salads, right? When I was little, I always thought if I was working at a store and someone tried to rob me, I wouldn't give them any money. But now it's like, "Pshh, I ain't risking my life for Sooubway! Here take the cash register!" So thankfully I've never had someone pull a gun on me, but I have caught people stealing from us. I was making someone's sandwich and this one kid asks for just a water cup. So I gave it to him. So I go back to making a sandwich and I just hear the fuzzy soda sounds being dispensed, And I look over, and the kid is putting soda in the cup! HE DIDN'T EVEN TRY TO HIDE IT! When I put soda in a water cup I at least wait for the employees to go in the back. But, I didn't even say anything. I was just like, "Alright, man." This guy, I totally saw him take a bag of chips and he hid it under the counter so I couldn't see. So when I rang up his sandwich I asked, "Anything else?" and he said, "Nope." Alright, whatever. Ok, last story. I was in the back playing some Clash of Clans, And we have a computer that shows what the cameras see, and I see this woman who was eating there, She reached over the counter and took three large cups and I did nothing to stop it. You know, I'm the kind of person that's like, "The fast food employee is always right." Say if I was eating somewhere, And I ask for a chicken salad and they said, "We only have tuna salad." I'm the kind of person that's like, Oh, well I guess I'm having the tuna salad then. I think people need to realize that these fast food workers are actually people and not something for you to use to get a free sandwich. I did mean it when I said in the last video that everyone at some point should work in a fast food or retail job. It's it's it's nuts! Ok, we're done. Look, she's actually putting six olives on a foot-long. One of them even fell off!
So true, If you have not worked fast-food or retail, do it. If just for a little while. I get bothered when ever I hear people disrespecting the workers, yeah some are dolts but you know what they're human and still deserve respect and really the job doesn't pay enough if they're a competent person.
Can't remember if he was a redditor or not. If anyone knows mention him and give him the credit for it.
This guy is oddly entertaining.
I worked at subway for years here's what I got.
Homeless people sneak in and shit all over the bathrooms. One time he made a shit heart on the mirror. I didnt clean it up after I saw it. I just left.
One time my manager got fired for being on the run for some weird pedo shit.
My other manager was a sex offender for peeing in public so that sucks.
One lady would ask for all olives, literally nothing but a mountain of olives.
Another guy would get every single meat and topping, it would be like a 15 dollar 6 inch.
I have so many more I could go on and on
Original video
Try working as a nurse. I'm stuck with the same four customers for 12 hours a day, usually two days in a row.
I lost it at the ON THIS SIDE story
Worked at a burger chain as a teenager.
Had too many weird customers to count.
But my favourite was an old lady, we called the slug, who would come in every sunday and ask for extra mayo and by extra she means literally 1 inch thick.
One of my managers took it upon herself to make the burger when the slug was spotted coming in because noone ever put on enough.
I also agree that everyone should work in a fast food chain, especially at a young age.
It made me realise I wanted a better job when i grew up but I also got to meet the most genuine, down to earth people (if a little weird).
One part that bugged me was when he compared it to a bitchy fast food worker who won't break the rules.
"No we won't serve breakfast at 10:02, get out!"
If you only fucking knew how much work goes into setting up and tearing down the breakfast line and setting up the lunch line and making it a seamless transition for the customers... No, at 10:02, we don't have anything left to make breakfast in the back, we've been working for 45 minutes non-stop prepping and cleaning everything for the beginning of the regular food production, we have to keep making food and have everything ready for the lunch rush, we have to keep training the new people, we have fucking work to do. We can't just bend the rules for you. We're done with breakfast. Now if you want the freshest burgers and fries....get them now, seriously, everything's clean and you're getting the freshest hottest food coming off the clean equipment, and we're happy to make it and we'll make it nice (at least, I always put a bit more effort into presentation at the beginning of my shifts than I did at the end of the dinner rush). The next best time to get fresh food is after the lunch rush and after the dinner rush, but after breakfast we make everything extra clean to prevent cross contamination of eggs and meat (as well as different meats such as ham, sausage and bacon).
My dirty secret is that I always had one full tray of 10:1s (Big Mac patties). You're supposed to keep them for like 15 minutes, but I would reset the timer and keep those babies alive until they turned into beef jerky. So, I assume this is a common practice, if you want fresh burgers, get them from the first batch of the day, or in the middle of a rush.
End rant.