Angry Passenger Screams At Woman In Check-In. She Says These 6 Words And Instantly Shut Him

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but first presents angry passenger screams that woman at check-in what she said to shut him up is priceless the mantra in business is the customer is always right unfortunately this mantra can make the life of a customer service agents quite difficult there are many people who know that the customer service agents are told to keep the customers happy therefore they'll often treat these employees like dirt people who work at airline counters they understand what it's like to work with these kinds of people they're already stressed and in a hurry to get to their destination when certain situations arise they can get rude to the agent at the counter and often will even blame them for any issues that arise with the flight here's a story about an angry passenger screamed and a woman at the check-in line but what she said with these six words shut him up instantly a woman was working at the check-in desk at LaGuardia Airport in New York the weather was bad so a crowded Southwest Airlines flight needed to be cancelled there was just one agent on duty to rebook the flights for a long line of travelers who had been inconvenienced most of the people in line were kind of understanding they knew that it wasn't the agents fault that the flight was cancelled after all she has no control over the weather itself well since the flight was canceled most of the people in line were understanding that the agent was working as quickly as possible to get everyone in line suddenly a man in the back of the line pushed his way to the front the people in the line looked angry at the man and that he had the nerve to cut in front of them as if their time wasn't as precious as his when he got to the counter he slapped his ticket on the counter and told the agent that he absolutely had to get on the flight and he had to get a first-class seat but he didn't tell her this in a nice way either he didn't try to explain his situation he just yelled at the ticket agent without any thought about anyone else the ticket agent was angry but she put a smile on her face which is part of her job she looked at the man and told him in the happiest tone that she could muster that she would be more than happy to help him but he needed to get back into law she tried to explain to him that the other people in the line were there first and that their time was just as valuable as his the people in line were thrilled by that answer but the man wasn't in a way he had hoped that the ticket agent would be rude to him which would have given him a real excuse to yell at her unfortunately she was as pleasant as can be when she asked him to return to the back of the line well that angered the man even more he asked the agents in a very loud voice do you have any idea who I am everybody in line and everyone in general heard the man yelling in the area the ticket agent did her best to keep her cool and not lose it on the man instead she picked up four public address microphone she spoke into the microphone as calmly and as eloquently as possible the public address system allowed her voice to be heard by everyone who was in the terminal she said may I have your attention please we have a passenger here at gate 14 who does not know who he is is there anyone who can identify him please come to gate 14 he asked us if we knew who he was but we don't maybe one of you do thank you for your time after the ticket agent made her announcement the man's face became red with anger he looked at the ticket agent with a very angry look on his face he glared at the ticket agent said screw you she had kind of expected a response like that so she decided to smile back at him without flinching at all she said to the man I'm sorry sir you'll have to get in line for that too this made the man even more angry and he remained at the counter she realized that she wasn't going to win with him and asked him one more time to please get to the back of the line when he refused she got on her public address microphone again this time she called for security the man heard her call for help and quickly went to the back end of the line everybody in line had heard everything that went on and because of this the next hour of the tickets agents day was perfect some of the customers in line felt pity for her if they couldn't get a flight at the time that they wanted well they didn't get angry man just seen this poor woman go through enough with the rude man she'd already gone through enough some of the people in line were so amused by what she had done that they wouldn't get mad at her even if they couldn't get a flight at all the way she got back at that guy was enough to make their entire day even if they did have to wait for a flight now the moral of this story is to be nice to the ticket agent at the airport in fact while we're at it just be nice to every customer service rep you meet if things don't go your way they didn't cause the problem it's their job to help you and the more difficult you are the more difficult is going to be for them to help you next time you feel your temperature getting the best of you try to remember that being kind to these people is the best way to get the help that you need subscribe for more [Music] you

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Channel: Facts Verse

Views: 1,530,370

Rating: 4.271626 out of 5

Keywords: passenger flight, flight, passenger, plane, airplane, airbus, world, travel, emergency landing, weird, airport, top ten, plane crash, cnn, flight attendant, landing, worlds

Id: WM6ss8b7HZU

Channel Id: undefined

Length: 5min 10sec (310 seconds)

Published: Mon Jun 18 2018

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