Airport Police Arrest Man Onboard Plane | Heathrow: Britain's Busiest Airport | Spark

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[Music] cannot be choosers wait for company Airbus 319 to go behind you then push man chopper who faced the South London Heathrow Europe's biggest and busiest airport transporting more than 73 million passengers every year does your husband beef as fine honey passengers this is so big this is so complex that it got weak on steroids with the flights taking off or landing every 45 seconds [Music] Heathrow is operating at full capacity and there's no room for error you know if he first sneezes the rest of Europe and the world catches a cold we could have blown something is ugly says even the smallest problem can cause chaos no one five and nine one nine eleven thousand nothing is landing nothing's taken off and cost the billion pound business of fortune in fines and lost revenue the responsibility is huge can get extremely stressful this series goes behind the scenes this is the bit now on sales to follow the hidden army of staff working against the clock to get thousands of planes away on time it does give you a rush just watch these tile guys Wow the size of a small city they throw has its own police force Scooby sir plastic on the movies paramedics and religious leaders from the cleaners and baggage handlers will log in to run our family foul to the air traffic controllers and CEO it's effective everyone has a vital role to play in keeping Britain's most famous efforts flying in the hands of God really three-five hold position contact round 1 decimal 7 you know when you come in at the start of the day that your whole day is gonna be full-on from about 6 o'clock in the morning till about eleven o'clock at night air traffic controller Paul hope is starting his shift 567 am sleeper to eight seven months of the tower or what when a test will fine ok wasting time 9750 approach you are round number two now the winds are o40 warm or not you'll land a plane every minute and a half until his break same for threes all right the gate first right contact ground on 121.9 liner controllers are only allowed to work for 90 minutes before they're required to rest for half an hour it's a very challenging and demanding job when a busy arrival out will probably land about 45 aircraft in that hour aircraft flying in from 84 countries depend on Paul and his team keeping he throws two runways open he first needs the rest of Europe and the world catches a coldest you know we lose a runway here it could ever knock-on effect in Europe around the rest of the world because aircraft are already in the skies coming into Heathrow they can't just turn back and go back to where they came from virgin for five whisky contact one to one three four decimal one to five it's not just down to the controllers to make sure incoming planes land on time we're up here almost in an ivory tower controlling all the air traffic but the air side safety team they're our eyes and ears and they'll get guys out there as quick as possible clear the runways then hand them back to us to use again shops are white brights are off thoughts automatic and cross-check Glen is one of the air side safety teams 70 offices it's 8:00 a.m. and it just started is day shift patrolling the airfield it's all fog free foreign object debris basically rubbish Fahd and aeroplanes don't go together you've only got to get a little bolt like that get sucked up into the inside from an engine and it's not good and there we've got to show what that is [Music] bings briefs but sexy like not my size Glenn's colleagues Odense do have an even more critical duty checking the runways of free of debris or about to commence our non my inspection to 7:00 right there waiting for the command from air traffic control or ATC to enter the arrivals runway the agency will create a gap for us about 12 miles so while we're on the runway there will be aircraft coming in to land still [Applause] [Music] you can just see straight ahead by the distance there's an aircraft comes with us it's important to to drive that I could steady speed so you can take everything Kim so it does happen and there is an accident then they would look at our inspection see if we were accountable obviously if we go out there find the surface started to break up on the runway that could even mean a closure of the runway the guys on the ground they've got to make that decision do we close the runway and cause a lot of problems or can they deal with it there and then is it just something that needs picking up putting in the back of the truck and driving on or is it something that's a little bit more serious than that my inspection in progress service went through three zero degrees nine knots almost over something cup aerial or just off to center line it's three minutes before the next plane hits the tarmac the smallest debris can be a hazard with aircraft landing a hundred and fifty miles per hour that's it bags obviously you can get ingesting these the engines and they melt making just basically ruin an engine of an aircraft [Music] anything like I can get ingested it was smelling pounds over damage to an aircraft so when people are working picking up a bag and putting it in the bed and could just save millions of pounds until the runways been declared safe no planes can land each miniature plane is delayed costs money [Music] everyone said Dave to go smoothly don't find anything on the runway there is no sense of relief the crappy about that stupid one for golf might continue microwave runway two-seven left [Music] every plane that lands carries hundreds of stories twenty-two-year-old Lewis drove from Devon last night to wait for an American girl who's never even met there she is with her dog Erin ping the dog I find her on a dating site and obviously you don't expect someone on a dating site from over 3,000 miles away to be of a romantic interest no you get the classic Oh is she a man as I know she's definitely not a man the Roses wilted a bit it feels as I do who's waiting really nervously at the arrival International Arrivals for her to come here and then she was circling overhead and then they ran out of fuel so they had to get diverted to Gatwick so I've been waiting here ever since hopefully I'll come alive when she arrives he's been in arrivals for nearly three hours and can't see her flight on the board I've been to the toilet about four times already just due to to the nerves [Music] so she has landed she has landed my throat's been all dry and my heart rate is going in said terminal five when I looked up this morning waiting for about three hours landed 11:49 terminal free [Music] I'm having a day he throws five terminals cover an area the size of 1700 football pitches the task of making sure the entire airport run smoothly Falls to one person the airport duty manager today its former cinema manager and knew she was on call if something went wrong there about 350 people aren't watching the film that they really want to watch today if something goes wrong here we're affecting a lot of people's days it is a mini-city it's gone a million people here daily I do feel like the sheriff of the town if you like I starts getting busy now pinch points at the moment probably two for immigration looks the busiest area a pop is he throws operating centuries in the heart of what we do is Mission Control have been communicating with bull refused on any of the arrivals are plus 45 minutes it is look at busier they stopped up and there are given some support and thanks basements faithful if there is something that I need to attend I'll be there and happy what flight is arrived they were due to arrive at 12:05 today as well twenty minutes half hour wait on immigration how old are the children its peak time in Terminal three anna-news is helping an anxious family waiting for two children traveling unaccompanied from America is there a number that we can call the young relatives have got lost somewhere between the plane and the arrivals hall one said oh yeah what if we can help just with a group of passengers expecting to meet a couple of unaccompanied minors now they've just had a text message saying there was nobody there to meet us the cabin crew have got we don't know what to do well your fund is an airline won't just leave them stranded but again they're probably expecting us to be there it is if you go they'll be there now you'll see [Music] [Laughter] right she's definitely here somewhere after waiting for three hours in the wrong terminal Louis is still trying to find his transatlantic internet date I think our London Eye trips looking a bit of an ongoing now it's 12:30 and we're meant to be on the I at 2:00 so OH later on we're going to see phantom the Opera tomorrow we've got the Tower of London booked then we're heading to Paris for two days right hopefully and then we're straight back here and I'm gonna take her around my hometown in seven and then we're going to go to the Doctor Who exhibition in Cardiff on Wednesday before she sets up again on Thursday I'm pretty certain she could be the one I thought you and I've my roses wilted I'm awfully sorry I've been such a way I know I know it's crazy I just don't know I don't know anymore either I planned so long for this moment and now I just lost for words it's just so nervous when we were approaching Heathrow just circling for a while and now it's it's happening and I'm so happy and I can't wait to start this wonderful adventure you it's nine o'clock on Wednesday morning five and a half thousand passengers will land at Heathrow over the next hour and it's down to the baggage handlers to get their bags to them as fast as possible we're off to stay on three to six for the us inbound and we try and get there before the aircraft gets there that's the general idea well you've always got watch where you're going because aircraft have right away all the time there's only one winner they're a little bit bigger than we are Steve works for Donata one of the handling agents that compete for the airlines business at Heathrow got a got a please the customer he please the customer you keep the contract and everybody's happy everyone keeps their jobs as supervisor steve is responsible for offloading the plane within a strict time limit the doors for the aircraft has been on air between twelve and fifteen minutes that's your deadline to get your first bags down to the baggage hall where the persons are waiting for their bags comes in your flowed it and then the catering trucks come on the cleaners come on and his dog comes on and then you load it back up again the buck stops with me unfortunately it's hardly pressurizing [Music] yep first class between 35 and 50 bags in each bean depending generally fill em up bring down your passengers on the aircraft the bins also called unit loading devices or ul DS are moved with the aid of electric rollers this is what drives the you oldies there are the aircraft if the pole just stops up so it all stays in place no stops then all the cargo and all the you oldies would move everything that cargo into bins is carried separately at the back of the plane it hold five money gold human remains wild animals anything could be in hellfire the strangest thing I found in old five was an American bullfrog about this big he was on his side he was frozen it's all secure now we just ring base tell them that the off flows completely about getting the bags down to the bank at all for the customer minimum wait no you know what taught me up there girl you want your bags this is how they get don't dump [Music] the race to get bags to passengers continues at the terminal five minutes away by tug a lot of bags a lot of bad especially when you get about telling them coming at one time I thought Jim were crime alex is one of just four baggage handlers hauling the flight load of 300 suitcases I thought was they didn't go orange orange to coordinate not too bad anything that's chorus to coordinate approach of portal many of Heathrow systems have been automated but at Terminal 3 there's still only one way to get an arriving back to a belt Athena actually realized most of the stuff that's done in this Airport is manual done as quickly as possible passengers are waiting for them they can collect them be on their merry way oh god William [Music] it's not just package that's being unloaded today Animal Health Officer Michelle needs to check the ferrets paperwork before they leave the airport they're under a huge amount of pressure from the airline and up upstairs dispatchers to get those bags off and get into the customers there's some situations they physically can't get to the animals cuz the animals have been put on first the other end and the bags are in front but sometimes actually you'll see dogs sitting right at the front of the door and they'll lift the bags over and offload the bags first for someone to prioritize a bag over a living animal is one of the most frustrating day-to-day things that I come across and I quite often have very heated discussions with some of the loaders about this Michelle's had no issue with today's loaders the ferrets have been brought out quickly she's taking him to he throws animal reception center affectionately known as the Ark [Music] Wow it's a big old boy it's too bloody big can we keep that leaf down now because what I want to wake him up to guys the arc processes nearly as many animals as the airport does humans last year staff handled 16,000 pets hundreds of thousands of reptiles and 25 million fish every animal that flies into Britain must comply with strict import laws and ark staff are responsible for checking each creature as it arrives first thing we'll be doing is verify the animals identity so whereas in our passwords we have a picture for this guy verifying from the tip this implanted under his skin so we can we can verify all the veterinary paperwork to this particular dog come on puppy okay if the pets microchip or paperwork isn't in order it could end up in quarantine it's all happy to see you it just makes everything so much better if you ask quite a few people here they're prefer to have animals any day over working with a load of people 20 year old Shannon is one of the Ark's newest recruits when out asleep I wanted to be of that I've always been to animals but I never know I'd be at the airport I couldn't leave someone on this behind no no no you're loving that though honey you're doing the paperwork dealing with the owners if the paperwork isn't in order can be it's hard because you want to give their animals back as much as they want them back but we have to go by the rules and regulations so if they've got something wrong with the paperwork then we have to abide by that and now and again you do get owners that will cry and get all upset and they'll get angry but we have to do our job at the end of the day Laura this is Debra Jones I need you to call back the animal reception center immediately here in the UK in London I am very very upset that this paperwork was not done correctly Deborah is relocating from Los Angeles to the UK where her mum Angela lives I've been sitting here for five hours now waiting to get Bob and Sophie out of quarantine she flew in with her two cats this morning there's one just at the front and one right in the back though they seem a bit scarce in Banaras you have a number it's already been given to you by a young woman that is handling our situation here and I need you to call them back immediately or get the vaccines lot number four Bob's rabies vaccine faxed over to that number within the next five minutes okay five minutes bye-bye if they don't do it if they don't do it worst-case scenario which I honestly don't think you need to worry about is they will have to go to quarantine but we have a 48-hour go for that just know just just pop the bong waiting for information yeah how long how long do the quarantine would be 21 days but we don't even need to think about that because it's just an urgent request form it does happen frequently having daily with America and so it's these forms are being constantly sent off so honestly it's nothing to worry about we just need the van I wasn't your fault and that we want your cats back to you as soon as we can as well we really do and we can't even see them I just want to make sure that they're hydrated now if you prefer a vet's check I can ask furnace you want me to it's entirely up to you and then you can go to the bathroom or anything yet I haven't even astray yet no okay with afternoon a park fire police or ambulance back in Heathrow's control center Apoc a call is coming in on the airport internal emergency line okay fueled the line I'll put you through to the police here he throw and you can explain to them what happened okay we have about two hundred thousand passengers coming through every day and it's important we can get help to them as quick as possible we can get up to thirty forty ambulance calls per day the airport pays the London Ambulance Service to have paramedics on site inside the terminals the quickest way to reach patients is by bike we are in effect in emergency ambulance we've got everything that an ambulance has got Claire has been called to help a passenger who was just thrown in after injuring his back cliff jumping in Mexico gentlemen had an injury whilst diving and jumped into a sinkhole and shattered my l1 vertebra so that was ten days ago I had an operation there to get metal pins put into the spine and now come back for England to get physio I need to go to one of the hospital is preferably West Middlesex you need transport don't you but does it have to be an emergency ambulance they want to put out straightly knew I'd need someone else to pick me up okay well I won't be a minute okay actually put screws in your back there Bobo's Charlie Romeo one a the patient's parents aren't strong enough to lift him into their car and he has no other way to get home this patient basically needs transport to a hospital he has had a diving accident so the only way he can get to the hospital is by ambulance over watch I thank you I went in feed first straight and then as I approached the ward I kind of bent and I think my asses took all the forces that went into it oh what's spoken to my control they have got no emergency ambulance to send at the moment I might be able to get hold of another person like another paramedic and between the two of us we can get you into your parents car oh do you want to wait and I can keep an ambulance run you yeah this is terrific are you sure okay I'll own rope yeah okay can I have an army because I don't want to hurt you at all get them out London ambience I was would have sent an ambulance if that was the only way he could get home because his duty okay but he may back to wait a little while yeah like a speak yeah yeah it's not a cute problem it's happened got there in the ending we were out couldn't have done it without you we have literally just received it by email thank you but I'm at the animal reception center the paperwork for cats Bob and Sophie has come through after a seven-hour wait their owner Deborah could finally take them home in style we have six pieces of luggage in the back and this is what we hired and we didn't know it's gonna be this big thank you very much [Music] you [Music] Heathrow is Britain's biggest and most important airport to protect it the Metropolitan Police is a command unit of 400 officers based on site it's a perfect place to check databases of all law enforcement agencies and see if someone's wanted I know I can sometimes no 12 hours ago a man I need to arrest has got on a plane in Singapore and they will be landing and I've got like seven eight nine hours to prepare to meet them at the end of a jetty and arrest them five hours into their shift duty officers Neill and Mark had a tip-off about a suspect on an inbound flight 50-something quite a serious offence he's wanted for fraud he may think he's got away with it we've got the intelligence to seize on board so we're gonna know where he is we're gonna know what time he is so therefore we will go on the aircraft um Ian if you were to meet them at the immigration or there is a slim chance we would miss them we wouldn't want to miss this suspect for this offense can you obviously let let the crew know then it's everyone nobody to move please thank you let's go yeah colleague you go and I'll follow excuse me sir classical name please have you asked I could have a look out please I asked you just jump up and come with me please yeah I want to explain just grab all your luggage please that's everything Oh coach for us okay see down sanity in my homie defense you did not mention when questioned something which you later rely on in court anything you do say may be given in evidence be patient [Music] freedom anyone to be dangerous or unsafe they won't be getting walked through a public area we have other means of getting them land side and landed them officially everything's under control the man was later released without charge animal health officer Vicky also needs to intercept a passenger getting off a plane today just after a United flight which is carrying emotional support animal two dogs they're traveling in the cabin under US legislation pets don't have to fly in the home as long as the passenger has a doctor's note saying they need the pet with them for emotional support I heard someone went out with a pygmy hedgehog once and I'd quite like to know what support that gave them in the in the cabin but there we are emotional support animals have to pay and then it's 340 pounds to come in into the cabin it's a fly in the hole it can be a lot more around sort of 800 pounds or so hi there you Tony I'm Vicky and from the animal reception it's it's I mean I'm terrified to fly the reason I didn't put my mom died in a plane catch so maybe bringing the dog for ya I'll just get their microchips first that's all right right there strangers yeah yeah they're just kind of I think traumatized has we've been in here daddy's day we've been in here for like 13 hours is there a place that I can take them to the loo unfortunately not until you go all the way through out of the baggage I'm afraid I'm flying from California so I'm just visiting my boyfriend from the holidays so I'm gonna I've never spent it winter here doesn't want to go back he's like stronger than ten men when you get your bags you go through the red bit to declare the dogs some officers haven't seen dogs in the cabin before so they they may want to have a little look but we've checked the paperwork the paper accepts that you're fine because we're a rabies free country if I sign my name to something I'm saying that the animal doesn't have rabies that that animal is trying to come into the country it's quite a lot of responsibility thank you thank you bye-bye [Music] most passengers leave the airports as soon as they've got their bags but former stockbroker michael has been stranded here since he landed 12 days ago he has no money and no home to go to you have to work very hard on keeping clean I haven't got access to anywhere to keep my clothes it's going to get very cold soon and I'm scared of being on the streets with no roof to go under I'm scared of it Michael was deported from Thailand when his visa expired I came back to the UK after 11 years away working in Asia I don't have any assets in the UK all my friends are in Asia pretty much and I found myself a little bit stranded on arrival you're better off from the cheaper ones because you can get more fortunately for Michael because he flew into Heathrow he can get help from the UK's only Airport based social workers travel care we work with deportees homelessness victims of crime forced marriages returnees anybody who just needs the time and attention to resolve the situation well Michael I gather you've got a job centre appointment today yes that's right 10:00 to 3:00 this afternoon and 3 ok did you get an oyster card yesterday I did yes Tatiana kindly gave me 210 pounds so I could buy an oyster card and have enough money to get there and back yesterday ok well what we do will top it up so you can get to that appointment appreciate your help I really do ok some people they pick up the phones a loved one or a friend and their situation is so straight away but other people such as in Michaels case it may be not as clear-cut as that you know I appreciate this kind of help because put me a it spun me in directions I wouldn't have otherwise been able to find out for myself trying to help people get out of the airport starts to move the situation forward the bus driver tells you which stop just keep an eye on the little display screen ok armed with a bass part Michael can now get to his job Center appointments but he will be back to sleep at the airport tonight [Music] control control magic 1/8 paramedic Clare has had a higher priority call to make the early evening flight coming in from Delhi I don't think you can ever guess what the patient's going to present with we get heart attacks we get people dying on planes for the passengers it's all worse because it's up in the plane they can't get off some feels more vulnerable the thing is you have to get there before they loaned because otherwise everyone is so dis desperate to get off but sometimes it's a bit of a battle to get on and get to the patient Oh lovely [Applause] [Music] and it's a stubborn pain words hey okay now I'm just gonna have a little feeling of your stomach oh my okay take some deep breaths now because it's an unexplained as no pain and I can't you all out of all Yogi's be a rumbly independently but I don't wanna be uncaring if the patient is presenting with severe abdominal pain and other significant symptoms it can be quite serious if somebody gets appendicitis the appendix can burst what I would advise is if you're in that much pain still advising need to go to the hospital yeah I could get the tax hasn't gone if I could just it's up to you yeah passenger from stand 533 am female with Abdo pain and she's declined hospital is travelling home bad car and will seek medical assistance if required if they're adamant then they're free to go home you know we can only advise Claire was right to be concerned the patient was later rushed to hospital for an emergency operation to remove a three-centimeter gold stone Virginia Zulu thanks your push backs a pretty face the worst the evening peak is over and Heathrow is winding down that's probably another ten flights coming now then it's yes big time if you can with no home to go to Michael is settling in for his 13th night at the airport the problem with this is we've got I'm separating every chair so it's not going to work for me as opposed to this way [Music] and suddenly I've got an improvement on either side of this one in fact this is where I slept last night this my bed I'm aware if somebody tries to break in for this - zips put that against the arm because if I don't have an arm it is fall off weights me up don't like that this is just after my house was completed photos are all michael has left of his life abroad as my wife ex-wife but these were happy days really happy days I just didn't have a clue what was going to happen that would have to come close to me when Michael's relationship broke down he was left with nothing I expected to be working in Thailand I didn't expect ever to get deported shoes off while his claim for benefits is being assessed Michael is stuck living in Terminal 3 [Music] animal health officer Tara is starting her night shift she and her colleagues are preparing for dangerous guests it's not ideal to arrive at 10 o'clock at night when there's only two members of staff I mean personally I've not been here that long probably one of the most dangerous animals so I mean I just have to be quick on the ball and make sure that the cage is up to scratch feeling the pressure a little bit the crate has flown in from Greece and we'll be going on to San Diego Zoo tomorrow it's very big ox it's gonna be really tight the box contains a tiger it needs to be per in a secured room for everyone's safety as long as it fits not sure the forks are gonna go true with that door hanging down [Music] I'm concerned about the integrity the box I looking at turning now not the best person to be driving this [Music] the targa hasn't eaten since leaving Greece bitter chicken beef not sure what preferences are but we'll offer it to him anyway just in case it's always an element to stress it just depends on the individual animal and I mean you can create train them all you like but you know I don't think you can really prepare them for what's gonna go on all the noise scared as we are I'm sure he's much more frightened what the mood has changed now we've offered a lizard it's a completely outside of our control we never know what's gonna turn on us the beauty of the job you Heathrow is one of the busiest airports in the world and its planes attract more than just passengers she'll be ready in five minutes sir Graham is on a day trip to the airport when I decided to buy the van plane spotting was part of the ulterior motive I know it's just a plane to you and it's something with two two engines on the wing and it off it goes we go to United summer holidays but I'm an aviation enthusiast something do it purely for numbers some do it for types of aircraft there's there's so many different forms of the Hobby the AI do you I need that one as well American Airlines triple7 Graham is one of more than 20 plane spotters visiting this morning on this computer is every plane in the world every player that's ever made and will be there for the next six month we just like talking and Jacob I just tagged along right you know but I don't mind forgot Irit an animal state oh hey to cop him evening and then we go back to Luke to do it all over again tomorrow and he throw most planes are guided to their stands by electronic systems but today a jet coming in from Ireland with a special cargo needs the personal touch we're bringing the aircraft rounds stop him here you've got your pins here and the handling agents can get stuck in and do what they need to do so it's a passion beneath I assets to work with aircraft is quite quite something for its special these are my little marshaling loves we use bats where you sticks we use gloves I like to use gloves they're nice and orange and hopefully everybody will see you I've got more ear defenders here as well which should do the trick but I'm deaf already but don't tell everybody [Music] [Music] the planes cargo is one prize-winning racehorse on a stopover to Australia to compete in the Melbourne Cup he's gained up for the cocks plate in Melbourne extremely smart doors they've got great hopes for him to win their cocks face don't it's a horse's but nice to see aeroplanes I'm afraid us it gets me darling after 30 years at Heathrow Glen is a walking encyclopedia of aircraft I've got a few thousand I've got slides I've got photographs I've got JPEGs they're everywhere aircraft is a motivation for me passengers I won't go Michael's been stuck at Heathrow for more than two weeks but he's finally had some good news I did a very very unusual thing I know I just followed the sign posted within the airport terminal and it said Chappell I'm not a religious person I'm totally agnostic after I came out of there I don't know if it was anything to do with the chapel if it was I'm not agnostic anymore DWP had finally agreed my claim which changes everything Michael could now claim benefits money and with the help of Heathrow social workers he's also managed to get paid in a hostel gives me an address from which I can look for a job it'd be nice to say goodbye to Heathrow not see it again for a long time the first step is really getting back to normal and I'm looking forward to a bed for the night next week the world's biggest passenger plane arrives at the airport and then no wonder one famous tar pit fatback's trouble is brewing in the new multi-billion pound terminal - it's gonna get a bit messy if we start arresting people here in Miami and Heathrow prepares for a special visitor [Music] you [Music]

Info

Channel: Spark

Views: 1,317,734

Rating: 4.8302712 out of 5

Keywords: Spark, spark channel, spark documentary, full documentary, Britain's busiest airport, Heathrow documentary, airport, a day in the life, pilot documentary, managing an airport, how to airports run, biggest airport in Europe, busy airport, engineering, engineering documentary, how to run an airport, day in the life of a pilot, airhostess, airport manager, plane commands, airport commands, science, science documentary, airport schedule, airport police

Id: nP3ey0DT4Qs

Channel Id: undefined

Length: 46min 8sec (2768 seconds)

Published: Sat May 26 2018

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