A Bay Area bakery bids farewell to tips as they boost up prices

SHOOTING OUT OF THE WINDOW OF AN SUV ON HIGHWAY 101 NEAR SANTA ROSA. >>> ARE YOU TAKE OFF OVER TIPPING AT RESTAURANTS? THE BIG QUESTION, SHOULD BE OPTIONAL? WE HAVE BEEN THERE AND HAD THEM TURN THE SCREEN AROUND AND ASSUME THAT WILL DO IT. SHOULD TIPS OR WHAT YOU PAY BE BAKED INTO THE PRICE OF THE SERVICE? THAT IS THE FOCUS THIS MORNING. COMING OUT OF ONE EATING ESTABLISHMENT AT THE PENINSULA. BACK HOUSE BAKERY, IT LOOKS GOOD. THEY ARE IN SAN MATEO AND MAKING THE ROUNDS ON SOCIAL MEDIA BECAUSE THEY HAVE GONE TIPLESS. INSTEAD, THEY HAVE RAISE PRICES BY 11%. AND THE REASON THEY SAY IS TO COVER THE COST OF SAN MATEO COUNTY LIVING WAGES AND BENEFITS FOR EMPLOYEES BUT CUSTOMERS ONLY SEE THE PRICE GO UP AND THEY ARE FRUSTRATED. >> I THINK IT IS GOOD FOR CUSTOMERS TO AVOID THAT UNPLEASANT , UNCERTAINTY , SHOULD I BE TIPPING? HOW MUCH IS APPROPRIATE? WE WANT TO TAKE THAT BURDEN OFF OF OUR CUSTOMERS AND JUST BE REALLY TRANSPARENT WITH WHAT IT COSTS US TO RUN A SUSTAINABLE BUSINESS. PAY OUR TEAM WELL. AND BE ABLE TO HAVE THEM AFFORD TO LIVE IN THE SAME COMMUNITY THAT THE CUSTOMERS LIVE IN. >> AN ENTRY-LEVEL EMPLOYEE CAN START AT $23.50 AN HOUR. THE STATES MINIMUM WAGE IS $16. WHEN YOU START TO LOOK AT THE MATH YOU IDENTIFY THE PEOPLE . LAST TIME I TALKED ABOUT THE CUSTOMER AND THIS TIME I THINK THE CONVERSATION COULD AND SHOULD GO TO WHAT IT IS LIKE TO KEEP THE DOORS OPEN AND KEY PEOPLE EMPLOYED. >> YOU WANT TO KEEP YOUR CUSTOMERS COMING IN I DON'T KNOW HOW THAT WILL SIT WITH CUSTOMERS WHEN THEY RAISE PRICES 11%. I GET THE PERSPECTIVE OF MAKING SURE PEOPLE HAVE A LIVING WAGE IN AN AREA WHICH IS SO EXPENSIVE. AS WE FOUND OUT, WE PUT A PULL UP ON SOCIAL MEDIA ASKING WHAT YOU THINK ABOUT THIS. DO YOU AGREE OR NOT AGREE AND IT WAS SPLIT ABOUT 49% SAID, YES I AGREE AND 50% SAID, NO. IN THE MIDDLE ON RAISING THE PRICES FOR TIPPING. EVEN MORE RESPONSIVE SOCIAL MEDIA. SEND US WHAT YOU THINK AND WE WOULD LOVE TO HEAR FROM YOU. TIPPING CULTURE IS CONTROVERSIAL. YOU HAVE ALL KINDS OF OPINIONS. HERE IS WHAT I SAID ABOUT BACHAUS, I WILL NOT GO. THE OVERALL EXPERIENCE IS EXPENSIVE . EITHER WAY IT IS TOO MUCH. ON THE OTHER SIDE OF THE ARGUMENT. >> THE USER SAYS, TIPPING CULTURE IS GREAT AND I MAKE FAR MORE THAN MY COMPANY COULD AFFORD IF THEY PAID ME PER HOUR I MAKE OFF OF TIPS BUT I DON'T WORK IN A RITZY AREA. THIS PERSON SAID I CAN WORK IN VEGAS OR A FANCY NEW YORK RESTAURANT AND MAKE $1000 A NIGHT. >> YOU THINK IT IS FAIR TO SAY WE NEED SOMETHING ESTABLISHED AND SOMETHING MORE CONSISTENT. THERE IS A DIFFERENCE BETWEEN SOMEONE HANDING YOU A CUP AND AN EXPECTING A TIP. WHEN YOU SIT DOWN AT A TABLE YOU REFILL THE DRINKS. IT IS PART OF THE PROCESS. I WORKED IN THE SERVICE INDUSTRY FOR YEARS AND THE TIPS ARE VALUABLE FOR WAITERS AND WAITRESSES AND BARTENDERS, IT IS HOW THEY MAKE A LIVING. PARENTS HAD A RESTAURANT AND A SIMILAR SITUATION. I THINK WE NEED TO DRAW A LINE OF SOME SORTS. ELIMINATE THE AWKWARDNESS OF TURNING THE COMPUTER AROUND. I WANT TO TIP BUT I DON'T WANT IT TO FEEL WEIRD. >> KEEP THE CONVERSATION GOING

Channel: KPIX | CBS NEWS BAY AREA

Views: 9,568

Keywords: KPIX, CBS News Bay Area, Backhaus Bread, San Mateo, Gianna Franco, Reed Cowan, People are Talking, guilt-tipping, Tax fees, Bakery, Bay Area bakery

Id: rreRz2rqGtA

Length: 3min 41sec (221 seconds)

Published: Wed May 08 2024