>>> A HOMEOWNERS NIGHTMARE. YOU PAY YOUR MORTGAGE ON TIME EVERY MONTH, RELYING ON YOUR SERVICE OR TO PAY YOUR TAXES AND INSURANCE. WHAT HAPPENS WHEN ONE OF THE BIGGEST MORTGAGE COMPANIES DOES NOT DO THEIR JOB, AND BLOWS YOU OFF FOR MONTHS? GET A SEVEN ON YOUR SIDE.>> IT WAS VERY FRUSTRATING. I FELT HOPELESS. >> Reporter: HE IS FREAKING OUT. HIS TAX BILL WAS SO TARDY, HIS TOWN SAID HIS HOME COULD END UP ON A TAX SALE LIST. >> UNPAID TAXES ARE SUBJECT TO TAX SALE. YOU ARE LIKE WAIT, AM I GOING TO LOSE MY HOUSE? >> Reporter: THE TAX BILL IS IN ARREARS 2600. IT SHOULD HAVE BEEN PAID FEBRUARY BY HIS MORTGAGE COMPANY. >> I WAS STRUGGLING. I WAS TELLING PEOPLE AT WORK, I DON'T KNOW WHAT TO DO. >> THE HOUSE WAS BOUGHT DURING THE PANDEMIC BEFORE IT WAS EVEN BUILT. >> WE FELL IN LOVE WITH THE LOCATION. WE FELL IN LOVE WITH THE HOUSE. >> IT IS A FOUR-STORY SIDE-BY- SIDE WITH ANOTHER HOME. >> Reporter: TWO SEPARATE HOMES? >> CORRECT. BOTH PROPERTIES SHARE THE SAME BLOCK AND LOT, BUT WHEN PAYING HIS TAXES THEY DID NOT PUT IN A THIRD NUMBER, CALLED THE QUALIFIER. >> THAT WAS THE PART THAT THEY WERE MISSING. >> THEY TOLD HIM HE DID NOT PAY NOVEMBER EITHER. STICKING HIM WITH $240 IN LATE FEES. >> OVER SIX EMAILS AND 15 CALLS. THEY KEPT TELLING US WE ARE INVESTIGATING. >> Reporter: EVEN TWEETED AND THEN LEARNED THE HOMEOWNERS INSURANCE WAS ALSO UNPAID. >> I WAS NOT COVERED FOR 30 DAYS. >> WE GOT IN TOUCH AND THEY CONTACTED THE CUSTOMER RIGHT AWAY, EXPLAINING THE REASON FOR THE ERROR, AND SAYING IT WOULD NOT ADVERSELY REFLECT IN HIS MORTGAGE PAYMENTS AND MOST IMPORTANTLY, HIS CREDIT REPORT. WITHIN 24 HOURS, THEY PAID OFF THE FIRST TWO WERE TRULY TAX PAYMENTS WITH MORE THAN $300 IN LATE FEES. >> THANK YOU
